163 Ontario Ford Dealers

Worst experience. - Ishric2

Worst experience. I was thinking of getting my first lincoln, after the ridiculous pricing and high interest rate, which i refuse to pay and got a better offer. Claudio and team choose to boycott my deal at another dealership because the didn't get the sale. All good, no more American cars .... BYD will takeover soon.

Today at 7:00am I dropped my car at Summit Ford for - Edgar

Today at 7:00am I dropped my car at Summit Ford for schedule Service, I am doing this for 8 years. I also requested a shuttle pick up at 2:30pm Ryan Knox was the Service Advisor. He did not text or call me all day. (0)communication all day. I called him at 2pm to see if my car was ready and to confirm pick up. he said my car was ready, nd my pick up was schedule on the board, at 3:10pm or 40 minutes later waiting for the unknown I had to find my own ride to the dealership. This is the worse service I experienced in this Dealership in the last 8 years. Never been left out with (0) communication. I did tell Ryan Knox that I was going to leave the feedback he deserved.

BIG Shout out to John Nixon. - Hopeherbst

BIG Shout out to John Nixon. Excellent customer service. Highly recommend this person and dealership in Collingwood. Thank you for your attention to detail and honestly.

Been back to see Sam and he never disappoints. - CATHY DAY

Been back to see Sam and he never disappoints. He knew what I needed and everything fell into place. Thank you very much Sam. Much appreciated.

Been waiting 3 months and counting for my winter tire - crazyjoe102

Been waiting 3 months and counting for my winter tire kit! given 9 BOGUS ETA dates and counting! I'm so happy I trusted my family's safety this winter to FORD!NEVER AGAIN!

Moved to Orillia 8 years ago. - DougV

Moved to Orillia 8 years ago. Bought my F150 there. Had 2 Ford vehicles exclusively serviced there over this period. Disappointing to learn the my business and loyalty are valued by Thor at $200 or less! Taking my business elsewhere. suggest you do to.

Recently went in for exhaust issues, they pinpointed the - Whaler_99

Recently went in for exhaust issues, they pinpointed the issue and actually referred me to local exhaust comapny to do the work much cheaper. Appreciate that! One of the issues with dealers, they typically aren't allowed to fix things like this and are forced to replace the whole thing, at customers expense. Really appreciate the service departments honesty in this!

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!

Our experience with Kitchener Ford was extremely - shantzkm

Our experience with Kitchener Ford was extremely disappointing from start to finish. First, I want to mention Brooke, who was our salesperson. She was new but did a great job and was always professional and helpful. None of the issues we experienced were her fault. Unfortunately, the overall experience with the dealership was very frustrating, and it seems to come down to management and process issues. It took about 3.5 weeks to receive our used F-150 Lightning. The financing process was very slow. Victor was apologetic and explained that he is currently handling a workload that is larger than it should be, which likely contributed to the delays. Communication throughout the process was inconsistent. There were delays in getting updates, and it often felt like we had to follow up ourselves rather than being kept informed proactively. We were given a pickup date, but the vehicle wasn’t ready and ended up being delivered two days later than promised. While I do appreciate that they delivered the vehicle to us, it arrived with only about 30% battery, which wasn’t ideal. Another concern was the quality of the repair work. During our test drive, a badge on the side of the truck was missing, and we were told it would be fixed. However, after receiving the vehicle, the badge fell off the very next day, which was disappointing and suggests poor workmanship. Unfortunately, the issues didn't end after the sale. Since purchasing the truck, we've experienced a number of problems, including the onboard charging module malfunctioning and the A/C not working. Getting help has been extremely frustrating. We are still trying to have the cost of the A/C repair covered by Ford, as we had owned the vehicle for less than three months when we discovered it had been sold to us with a hole in the Freon line. Phone calls often go unanswered, and messages are rarely returned. The level of customer service after the sale has been very disappointing. I will say that Andrew Cook in the service department has been great to deal with. He has been professional, helpful, and genuinely seems to care about his customers. However, it also appears that he's doing the work of multiple people, which again points to a larger management problem within the dealership. Overall, the process felt extremely slow and disorganized. While Brooke and Andrew both did their best, the experience as a whole doesn't leave us feeling confident or loyal to Kitchener Ford moving forward. I would not recommend purchasing a vehicle from this dealership. This has been, by far, the worst vehicle-buying experience we've ever had. If you're looking to buy a Ford, I'd strongly recommend going to a different dealership.

For my own experience, I’m not happy with the service. - trademarkrfg

For my own experience, I’m not happy with the service. Very disappointing , I have a 2022 F 150 Larriat, and while under warranty, some of the issues were never fixed, and when I express the concern again, now that it’s over the 60k, they said the will be a charge.. Also, I found that the service package that was sold to me, it’s only a regular oil change, since most of the fluid and spark plugs, are serviced after 120k. And the most disappointing one, my lock nut is lost, they’ve been doing the service on my vehicle since day one, I had to buy another set, but they wouldn’t even spend the 5 min for me to loose them up.. And if they would, they said it will be an extra charge.. For the 75000 I spent for the vehicle, I was expecting a much better service..

I would definitely recommend everyone who looking for - Charweezy

I would definitely recommend everyone who looking for honesty and integrity respect to meet up with Mark Maguire at Dixie ford..he does his best ability to work with me and show me all the difference to engage or disengage from there that give me some clear transparency about him so far to move on..we decided to place my order and now we hope for the best about the vehicle..but for the salesman no complaints i hope we can keep the good friendship after everything..i really appreciate all the works he done for me to archive the vehicle..thank you stay who you’re.

Excellent staff especially the service desk, above and - rudysanto1117

Excellent staff especially the service desk, above and beyond great service and finished product , detailed my car made it look like new, other retailers can learn from this dealership especially when others charge a lot more. Worth every penny I spent. I am also disabled and they helped me get the wheelchair out of the trunk and push me inside. Thank you again

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

I don’t live in the area — I was 300 km away from home - Christian

I don’t live in the area — I was 300 km away from home when my Ford Transit 250 broke down. After stopping by another garage that couldn’t figure out the issue, I went straight to this shop without an appointment — and I’m so glad I did. The staff were incredibly helpful, kind, and professional from the moment I arrived. Stephen, the Assistant Service Manager, was the one I spoke with — he was amazing throughout the whole process. I didn’t get the name of the mechanic, but they did a great job diagnosing and fixing the issue quickly and efficiently. I was back on the road within just a few hours. Honestly, 5 stars don’t feel like enough for this experience. They truly went above and beyond. Highly recommended! Thank you, Stephen and team, for the outstanding service!

I looked at a 2019 F150 at this dealership. - wainhuber

I looked at a 2019 F150 at this dealership. Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal tread. In discussion with Hamoody, he acknowledged the minimal tread and stated that the tires should be replaced to pass safety. I asked what brand of tires they would be replaced with. He said that typically they are replaced with the same brand that are already on the truck. I made the deal to purchase the truck and would be returning to pick it up after it had been detailed and safetied. Four days later when I came back to pick up the truck, the tires had not been replaced. The dealership made the decision that there was enough tread on the tires to pass the safety. If the roads had been snowy or icy that day I would not have taken the truck because I would not have felt safe. The management expressed no concern for my disappointment for the tires not being replaced as previously discussed. The detailing was poorly done. It looked to have been a rush job with some areas missed. I give Hamoody a five star for his service. I give the dealership a one-star. In reflection, I should have gotten it in writing that the tires would be replaced.

Had Been looking for a used truck at a reasonable price - rob sanvido

Had Been looking for a used truck at a reasonable price and found it at Leslie motors. An hours drive from Guelph but worth a look. 1st time I booked a test drive that the dealership ( I looked at 2 others before coming to Leslie) didn't sell the truck the night before my drive (one was listed on Car gurus for 22 days). The Truck was there and ready for me to test. Rubber was worn but Curt said no problem we will replace with the same tires that originally came with the vehicle. I was impressed. After about a week of driving I noticed a grinding noise when at low rpms. Curt said no problem we'll book it in for a look , Flavia called me the next Day and we booked a day for them to have a look and it was fixed that day with new parts (not just WD40). My son bought his 2022 Ranger from Curt the same week. Overall the experience has been great and I wouldn't hesitate to send a friend their way. Curt, Flavia and Zach, thanks for a great experience so far...

Dealing with this dealership is so sickening I advise - Jakestsimon

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what a disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers

My experience - Dave77

We went to this dealer to take a test drive and being pleased with this vehicle we purchased it. Our salesman Randy was very nice easy to talk to. The vehicle had a very little chip on the front window and they replaced it. Being close to the Christmas holidays Randy told us that with having to do a hundred something point check we would have to wait till Thursday of next week to have all the work done but that night called us to come get our car. The reason I believe was Randy was trying to get us into the car before Christmas good for him. The only thing I didn't like was the detailing of the car was not close to what I would have expected.

Worst Dealership Took my car in was told it wasn't cover - basil0821

Worst Dealership Took my car in was told it wasn't cover under warranty Got my car back but in pieces--good job and told it wasn't running Lied again--so took it to another dealership--they fixed it just waiting on a few parts till I get it back--won't deal with Eastgate ever again service manger treats you like you don't know anything--Great customer service--NOT

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

I recently purchased a beautiful 2019 Mustang Bullitt - Greek.terzo

I recently purchased a beautiful 2019 Mustang Bullitt from Planet Ford in Brampton, Ontario. It is important that I share my overall experience with this dealership. 1. The entire staff, sales, financial manager, service manager, receptionist and other representatives was extremely polite and very accommodating. 2. No high pressure sales or tactics were used by any of this team. Such a relief, other car dealerships should take note how they treat their clients. 3. One person in particular gets my full endorsement for being the best sales representative. His name is Shaheryar Jurah. During the entire process he took the time to answer all my questions & concerns, and I had quite a few. On delivery day, he gave me a full orientation to this vehicle, programmed my phone to the car and even entered the best route home to Windsor on the vehicle’s navigation system for me. All these little things helped me feel more comfortable. If you want to buy a vehicle from them, please ask for Shaheryar Jurah, excellent sales person. 4. Other dealerships should take a look on how Planet Ford’s staff treats their customers. Thank You Harry T.

Best vehicle buying experience at a dealership! - DarthD

Best vehicle buying experience at a dealership! @Dan Murphy, you did a great job keeping me informed of my incoming truck. Really like the no pressure sales (Dan and Aaron). Thank you for all your patience with the many questions I had. Great recommendation on upgrading the tires to the KO2's. Highly recommend McDonnell Motors. P.S. love the new truck...

I’ve purchased 9 vehicles from Donnelly. - Shane Delorme

I’ve purchased 9 vehicles from Donnelly. The first 3 were because of Dan Donnelly , the next 3 were habit and the last 3 were strictly price. I found the service department was very poor. There were a couple of good guys, now there might be only 1. Sales and Financing were not perfect much better years ago and as of the last truck I got 2022 F150, I noticed a lot of fees on my invoice after we agreed in pricing. The response was you got the payment you wanted…. Not what I was hoping to hear. Service was always poor. I made a number of complaints to mark and his assistant Chris. I was basically pushed to use another dealer for service. I would never give them another dollar and I was not happy to be pressured to buy a third party warranty. I assumed ford dealer would sell a ford warranty?

Went in for recall they tried charging me 500 dollars - ryanrotmark

Went in for recall they tried charging me 500 dollars went to another dealer all done now terrible place

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

I had the worst sales experience in my life with Colleen. - Wand

I had the worst sales experience in my life with Colleen. My wife and I came in to shop for a vehicle, and the first thing we heard was, "If no one else is available to take them, I'll take them." Throughout the interaction, she made us feel like an inconvenience and seemed more interested in finishing her own work because it was "the end of the month" than helping us. She made several remarks that made it clear that she was deflecting. Her overall attitude was extremely unprofessional. It left us with a very negative impression of not only the dealership but also the brand.

We just purchased a 2025 Bronco from Uxbridge ford. - Rhcook31

We just purchased a 2025 Bronco from Uxbridge ford. We had a great experience with Jesse , Hayden and Steve. This is a fantastic dealership we have dealt with for years. Uxbridge ford never disappoints and I highly recommend it.

Wayne Pitman Ford has zero integrity. - Robprout

Wayne Pitman Ford has zero integrity. My mother purchased a Lincoln mkx last September from them, she was battling terminal lung cancer at the time and trusted the sales team to deal fairly with her. Immediately after purchasing the car there were problems with the brakes, she didn’t want any more headache with cars so we just dealt with it without complaining to the dealership. When the cancer spread to her brain she lost her licence, she contacted the salesman she bought the car from and he promised told her they would buy the car back, she was just trying to make it easier for us kids to deal with her estate. The salesman ghosted her after telling her they would come pick up the car. Now she has passed, I tried to get a safety on the car and it turns out that both rockers are rotted out, it needs a ball joint and all 4 brakes need to be replaced. My mom drove the car for less than 3 months, all these issues must have existed before now. It truly sickens me the way that this dealership treated my mother in the last days of her life, she trusted them and they just tried to offload an unwanted car, while charging her too much for it. Do not trust this dealership, they will literally sell a car with problems for above market price to a dying old woman.

i have puchaced a new suv and anew f150 from this dealer - jtysick1

i have puchaced a new suv and anew f150 from this dealer in the past and after todys treatment at the deafer my next car truck or suv willbe bought at another oh yeah i am in the market now and was going to pickup my wife and come back to look at thier selection but i decided to go to a competitor to march ford