I recently had a very concerning experience involving - Chad
I recently had a very concerning experience involving both a previous vehicle purchase and a recent attempted transaction with this dealership.
For fairness, I want to clarify that the lien issue on the trade-in vehicle was not caused by the dealership, and I was personally unaware of the remaining lien balance until it was discovered during the transaction process. My concerns are primarily related to how the situation was handled afterward, including communication, transparency, refusal to provide written explanations, and conflicting verbal mechanical claims.
During the recent transaction, financing and insurance paperwork had already been completed on a 2020 Ford F-150 XLT before the dealership later discovered a lien on the trade-in vehicle. The vehicle delivery was then withheld while the situation was being addressed. The interaction became extremely heated and stressful, and I was verbally told my current Ram required both a new engine and transmission, despite no written diagnostic report being provided when requested.
After the transaction was unwound and the F-150 never left the lot, we were also required to cancel insurance immediately and pay approximately $168, but no written itemized explanation for the charge was provided despite being requested.
I also want to mention my previous experience with a Ram 1500 purchased from this dealership. The truck was purchased at approximately 146,000 km and by around 200,500 km — roughly 54,500 km later over about 2.5 years — it developed major engine-related problems including symptoms commonly associated with Hemi lifter/camshaft failure (“Hemi tick”). While I understand used vehicles can develop issues over time, this experience significantly reduced my confidence overall.
My family and people close to us have been dealing with this dealership for over 10 years and between family members and friends, more than 7 vehicles have been purchased over time. In my personal experience, many of those vehicles eventually developed significant issues, yet people continued returning because they trusted the dealership and were repeatedly encouraged into new financing arrangements and replacement vehicles. Looking back now, I personally feel like I finally recognized a repeating cycle that I no longer wanted to continue participating in.
Additionally, sometime around mid last year, I felt pressured by dealership staff to refer friends and acquaintances to purchase vehicles through them with promises of referral bonuses or compensation. In my experience, the dealership repeatedly delayed or failed to follow through clearly regarding those referral incentives, which added further frustration and distrust.
In my opinion, some of the sales tactics used felt extremely aggressive and predatory. Buyers should be prepared for pressure tactics and should carefully verify all financing information independently. I would also advise people to be cautious if they are suddenly encouraged to switch vehicles or are told “the bank won’t approve” or “the bank won’t accept” certain terms after significant paperwork has already been completed.
I also have concerns regarding financing advertisements displayed on the dealership’s website, including advertised low interest rates such as 2.99% financing. In my experience, when those rates were discussed in person, explanations were given that the difference would instead somehow be deducted from the vehicle price, however the actual financing paperwork and final numbers did not appear to reflect what was initially represented. I strongly encourage buyers to carefully read all financing documents and independently calculate the real total cost of borrowing before signing anything.
I strongly encourage anyone purchasing a used vehicle to:
obtain an independent pre-purchase inspection,
verify financing and lien details independently,
request written diagnostics/documentation,
independently review all financing terms,
and avoid rushing into long-term
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