31 British Columbia Toyota Dealers

Thank you Scott McBurnie. - gauch1

Thank you Scott McBurnie. Ive always been impressed with the sales and service of Kelowna Toyota. I have had 5 different Toyotas and I'll always keep coming back to this dealership. Scott is a top notch representative of the business and highly recommend him and many others there

We have purchased three Toyotas from this dealership. - lillywest

We have purchased three Toyotas from this dealership. The service department and sales are excellent

My wife and I would like to recognize Phillip Mai for the - Siggy

My wife and I would like to recognize Phillip Mai for the outstanding service he provided throughout our truck purchase. From the moment he saw us walking through the dealership parking lot, he approached us in a friendly and professional manner and took the time to understand exactly what we were looking for. He quickly assessed our needs and provided honest, knowledgeable recommendations on the various truck models, clearly explaining the pros and cons of each option. At no point did we feel pressured or pushed toward a particular vehicle. Instead, he gave us the facts we needed to make an informed decision, which we greatly appreciated. Phillip encouraged us to take the truck for a test drive to ensure it was the right fit, and he patiently answered all our questions along the way. He also worked with his manager to help negotiate a better price, which ultimately played a significant role in our decision to move forward with the purchase. What stood out most was Phil's integrity, professionalism, and personable nature. He was knowledgeable without being pushy, honest without the typical sales pitch, and genuinely focused on helping us find the right vehicle rather than simply making a sale. It was a pleasure dealing with him, and he made the entire experience enjoyable and stress-free. We must also thank the employees that assisted us to complete the purchase, including Financing (Tony), Insurance Representative & the crew that got the vehicle ready for us to take home, and the walk through of the vehicle. We would not hesitate to recommend Phil to family and friends and would gladly work with him again in the future.

Very disappointing experience with Destination Toyota, - AF-Burnaby

Very disappointing experience with Destination Toyota, salesperson Colin, and manager Simon. I had a confirmed appointment for 12:30 p.m. on September 11 specifically to test-drive a Toyota Land Cruiser. Before coming in, Colin confirmed that the test drive would be available. Despite the appointment, I was not attended to until approximately 12:50 p.m. I was then told that they could not allow me to test-drive the Land Cruiser they had available. This felt like a classic bait-and-switch sales tactic to get me into the dealership. I wasted nearly an hour during a workday because they did not honour what had been confirmed beforehand. My time was not respected, and the experience was handled very unprofessionally.

Peggy is friendly, professional, and truly cares about - pengjiehe

Peggy is friendly, professional, and truly cares about her customers. I'm so happy with my new car!

I am here to rave about the excellent treatment I - saj2026

I am here to rave about the excellent treatment I received from Greg Yung, sales rep of Langley Toyota. I was a customer who required the utmost patience as my decision making process was very slow and emotional. I was in the dealership for nearly 5 hours and Greg was with me every step of the way. He was beautifully human with me, compassionate and yet still a strong sales man. When in the end it was between purchasing a car from Langley Toyota or another dealership in Surrey, what won me over was the humane and caring treatment I received from Greg, hands down. I drove away with a 2024 Toyota RAV4-- a beautifully strong vehicle for the long haul drives I regularly do. I continue to be very grateful for the purchase. I see on this website others sending positive reviews about Greg. I am not at all surprised. If you are looking to buy a car from Langley Toyota, ask for Greg Yung-- you won't regret it.

Linda was very helpful, friendly, and professional. - edegrano

Linda was very helpful, friendly, and professional. She made the whole process easy and took the time to answer all our questions. We really appreciate the excellent service and would highly recommend her!

BUYER BEWARE: Unfair Warranty Practices at Vernon Toyota - leaamelia2020

BUYER BEWARE: Unfair Warranty Practices at Vernon Toyota ⚠️ ​I want to share a incredibly frustrating experience my mom, Liz, just had with this dealership to warn others before they buy a used vehicle here. ​At the end of April, she purchased a used Toyota RAV4, feeling safe and assured by their 3-month/3,000 km warranty. ​Unfortunately, after driving it for just one week, the vehicle started making a loud vibration noise. She thought it sas probably something minor however she called the dealership to get it looked at, but they told her they couldn't fit her in for an inspection for several weeks. ​When they finally took the vehicle in, they diagnosed a faulty torque converter—a massive $5,000 repair (why was this not caught before selling ?) ​To make matters worse, the dealership is now refusing to cover the cost under warranty because she is 500 km over the mileage limit. She was well within the mileage limit when she first reported the issue, but because of their scheduling delays, they are wiping their hands of it. ​After already spending thousands of dollars on a used SUV, she is now on the hook for a $5,000 bill. It is crystal clear that this dealership only cares about you until they get your money. ​Please think twice before buying a used vehicle here. They do not stand behind their warranties or their customers!

I have really been debating whether I should even do this - tunesmanca

I have really been debating whether I should even do this review. In giving things further thought, even though our visit was back in August, I really think it's time to share my experience with the world, My friend and I headed down to Jim Pattison Toyota in Victoria from Ladysmith on a Sunday to take a look at a 2021 Toyota Sienna Hybrid van they advertised on their website. These are not the easiest vehicle to find on a dealer lot. When we got to the dealership, we were greeted by the salesman Mo. He immediately told us that the Sienna wasn't present on the lot, that a manager had signed it out for the weekend and it was somewhere in Duncan. This did not exactly work wonders for my confidence in this dealership. As I was really interested in this vehicle, I thought we should go ahead and proceed to start doing some of the paperwork. I was trading in a 2011 Toyota Sienna with 300,000 km. Yes, it is old and yes it is high mileage, but it is a very strong vehicle. And it is a Toyota. The sales manager initially offered me $2000 as a trade in on this vehicle. I told him this was not acceptable. The sales manager then sent the appraiser out to look at it. He immediately proceeded to nitpick every last little thing that he could find about it. He told me in so many words that my front tire was bald and my vehicle was unsafe. This is not something that you say to a professional courier who uses a vehicle as his daily driver. There was a little chalking on the outside of the tire, which is normal for a vehicle which constantly does tight turns, but at the time was certainly was not bald (please see attached photo). The tire shop in Ladysmith had a really good laugh when I told them what this guy had said. I proceeded to point out to this appraiser that at the time there were 26 other 2011 Toyota Siennas on sale across Canada on Autotrader, ranging in price from $6000 to $17,000. It wasn't very long until the sales manager came back with a revised offer of $5600 trade-in on my vehicle plus he knocked another $2000 off the purchase price of the 2021 Sienna. A very slight difference. I had to take some very major measures to get out from under the horrendous payment of the last vehicle I had. While I currently have a "good" credit rating, there are remarks on my credit report that might be challenging to get a car loan. I was very upfront with these people about that. They ran the numbers anyway. We headed out for a late lunch, and then went back to the dealership. As it was Sunday, and there was likely not going to be response back from the banks that day, my friend and I headed back home. Midweek the following week I went up to a dealership in Courtenay that had a somewhat newer Sienna for sale. The finance manager there spent over an hour and a half with me discussing my situation and the industry at large. He basically indicated to me that he didn't think it would be wise to even consider running the numbers with the banks. He indicated to me he might be able to get me into a non-bank loan for a monthly payment of about $1000. That would have been a worse payment than I had just gotten away from with the previous vehicle I financed. Now this was a dealership with actual integrity. Jim Pattison Toyota did none of the above. They just don't seem to be interested in dealing with subprime customers. They couldn't even show me the courtesy of giving me a quick phone call when my financing did not go through. At the end of the day, in spite of the impressive looking facility, this is just another car dealer. And Mo, in spite of him telling me that he's been in the industry for over 50 years, that he used to train sales people in California, and that he didn't like the way that these young people do business these days, is really just another car salesman. They're your best friend as long as they think they are going to make money off of you. As soon as they don't see that forthcoming, they drop you like a hot potato.

General poor experience. - Shane

General poor experience. Complete lack of professionalism all around from the sales team to the finance manager. Would not recommend this dealership at all. In all my car buying and selling, I have yet to come across a team more ill equipped. If I could give 0 stars I Would

My experience with Jim Pattison Toyota Northshore has - EDavis

My experience with Jim Pattison Toyota Northshore has been a bit of a journey. What started out as a great experience unfortunately became less positive for a period of time, but I am very happy to say that it ultimately ended spectacularly. The difference was Jeremy Schaab, the new General Manager. Jeremy is an amazing and, in my view, much needed addition to the dealership. He took the time to listen, understand what had happened and, most importantly, made me feel like a valued Toyota customer. I had purchased a nearly new Prius with only a few kilometres on it elsewhere, something another employee had made a point of noting and making me feel less than welcome for not buying it there (I had tried). Jeremy took the exact opposite approach. He made it very clear that regardless of where I purchased my Prius, I was welcome at Jim Pattison Toyota Northshore and that they would be happy to have my business and look after my vehicle going forward. That may sound like a small thing, but customer service is often about how you make someone feel, particularly when something has not gone quite right. Jeremy completely turned my experience around. It says a great deal about a leader when they are prepared to step in, listen and personally make sure a customer leaves feeling differently than when they arrived. Jeremy did exactly that. I am genuinely impressed with how everything was ultimately handled and feel very comfortable bringing my Prius to Jim Pattison Toyota Northshore for service going forward. A spectacular ending to an experience that could very easily have gone the other way. Thank you, Jeremy.

Great service at the Sun Country Toyota in Kamloops and - petelahucik2020

Great service at the Sun Country Toyota in Kamloops and Hayden was as always thorough and excellent - #1

Michael Beck was very professional and understanding - salimm

Michael Beck was very professional and understanding about my service issue. Michael explained to me very kindly and knows his job very well Michael is very good at what he does. Thank-you

The worst service I've ever experienced. - mahdiz

The worst service I've ever experienced. My car was cleaner before the service. Also, Bryan, the representative, is quite disrespectful.

I was so overwhelmed with most amazing purchase - yosybarr

I was so overwhelmed with most amazing purchase experience. Tre was the most kind, respectful, Sales representative I’ve ever had. He was new to the game but just WOW, hey Toyota he is an amazing asset to your team. He went above and beyond always keeping me up to date with my purchase. If he didn’t know the answer he went out of his way to get the info and get back to me. Thank you Tre 😊, and of course I would like to thank the other Tre in finance, you were fabulous. To the two Tre’s I am so grateful that you were the team to help me get to the finish line. Kathleen

When I bought my rav 4 from this dealership I paid for - Tomfgrant

When I bought my rav 4 from this dealership I paid for complete detailing once a year for as long as I owned the car. After a couple of years they told me they no longer have that program and will not honor it going forward. Well I blew up at them, made a scene and they decided that from now on they would detail my car. I did not trust them and demanded that the owner/manager put a note in my file outlining my entitlement. I was assured this was done. It was time for a detailing this week and I made an appointment to have it done. I dropped the car off this Wednesday morning at 8 am and was told the girl doing the detailing would be in soon to start the work. Wasn’t I surprised when I got a call at 10:30 saying my car was ready! Two hours to do a complete detailing! These guys are extremely fast or they are not doing what was promised and the owner/ managers word means nothing to them or anyone else, especially me. I am so sick of fighting with these guys who advertise a locally owned business for many years. They certainly aren’t the Rice family who were so good to deal with. Don’t buy anything extra from these guys unless you want to fight

We recently purchased a 2022 Toyota Venza and had an - ernesto.obieta

We recently purchased a 2022 Toyota Venza and had an amazing experience thanks to Mr. Eman Raguin. He made the entire process smooth and stress-free, guiding us every step of the way. His service was truly outstanding and exceeded our expectations. We are extremely happy with our new vehicle and the exceptional service we received. Highly recommended Mr Eman and Toyota Regency Vancouver!

Had my first oil change in Duncan's Toyota dealership - Jim Goodwin

Had my first oil change in Duncan's Toyota dealership after purchasing our 2024 Toyota RAV4 XLE AWD. We really like our RAV4 & Lin the lady at the servicing was awesome to deal with, very friendly & awesome to talk to. She went out of her way to get our vehicle's work completed as quickly as possible due to having driven up Island from Sooke, BC. Amy/Amie was our vehicle salesperson & is also an awesome person to deal with, we're very happy with our overall experience dealing with Duncan Toyota dealership & look forward to the future.

Review for Nanaimo Toyota I have sat on this review for - ellieehm

Review for Nanaimo Toyota I have sat on this review for more than a year, hoping time would lessen my feelings about what happened. It hasn't. To this day, I still consider it one of the most humiliating customer service experiences I've ever had, anywhere. During a visit to Nanaimo Toyota's service department to pick up our Tacoma following its 50,000 km maintenance service, we were told the brake pads required replacement. We authorized the repair and specifically requested that the removed parts be set aside so we could inspect them when we picked up the vehicle. When we arrived, the employee reviewing our bill spoke to us in what we perceived as a passive-aggressive and dismissive manner. When we asked to see the removed parts we had requested be retained, he didn't know where they were and speculated they might be in the back of our truck. We asked for the keys so we could check. He refused, insisting we pay for the repair first. We were stunned. We asked him to escort us to the vehicle to look for the parts but he wouldn’t. We had specifically requested to inspect the parts before settling the bill. Instead of accommodating a reasonable customer request, we were put in the uncomfortable position of having to argue simply to view parts that belonged to us. The entire interaction left us feeling as though we were being treated with suspicion rather than as valued customers. The situation became even worse when the service manager became involved. Despite not being present for the conversation, he claimed he had overheard the entire exchange from his office and immediately challenged our account of what had happened. Rather than trying to understand why we were upset, he repeatedly defended his employee and insisted our version of events was incorrect. As he walked us to our vehicle to search for the missing parts, he continued to suggest we were exaggerating the situation. We largely stopped responding because it was clear he had already decided we were the problem. What astonished us was that the parts we had come to see were not even there. Yet instead of acknowledging that, he seemed intent on arguing with us about how the interaction had unfolded. It felt less like he was trying to resolve a customer concern and more like he was trying to win an argument. At that point, the issue was no longer about brake pads. It was about being dismissed, disbelieved, and made to feel like the problem for asking perfectly reasonable questions. When the removed parts were eventually located by a technician who went over them with us, we were shocked by their condition. Based on what we observed, and based on comments the technician made of the removed parts, they appeared to have substantial life remaining and had not even reached the threshold where replacement would typically be required. Yet the work had already been performed and we were charged accordingly. The cost of the unnecessary repair is not what has stayed with me for over a year. What I remember is the disrespect. I remember feeling embarrassed, accused, and humiliated for doing nothing more than asking to inspect the parts that were removed from my own vehicle before paying the bill. After reading other reviews, I noticed a recurring pattern. When customers raise concerns, the dealership often seems more interested in defending itself than reflecting on the customer experience. That was certainly our impression. We remain loyal Toyota owners and still have confidence in the Toyota product. However, Nanaimo Toyota permanently lost not only our service business that day but also our repeat purchasing business. We will not return, and I would strongly encourage others to ask questions, inspect recommended repairs carefully, and be prepared to advocate for themselves if concerns arise.

these guys honor their works, I like to deal with honest - matthew

these guys honor their works, I like to deal with honest and responsible people, glad that I chose to buy my new rav4 from them. I already left a review earlier for new purchase. This review is for services.

Great experience, professional staff and friendly support... - B. Ghashghaee

Great experience, professional staff and friendly support and service. They gave me a peace of mind and left me alone with car to decide which I never seen this in any other dealerships. Usually they stick with you like glue until your brain is washed and getting numb. But in valley Toyota you are absolutely free and comfortable. Manager of used department Dustin he is well educated and knows how to run the business. I do appreciate all the staff kindly specially Shauna. Highly recommended Vally Toyota in Chilliwack ,BC.

Service technician broke the car door handle on the - Tr.a

Service technician broke the car door handle on the driver side When they opened the car door in the shop. They made up a fake check up form without customer signature when the Car was brought into the shop and then took A photo of broken handle. They blame the fault from the car owner and force the car owner to pay the part cost to fix it. After repair Work, the car owner drove it for one week on A light bumpy road. One small part of handle Fall out on the road. The car owner took a careful check and found that the Toyota shop Had installed an old part with a broken hook And did not apply proper glue to secure the Part. The main handle was replaced with cheap, poor quality material bought from Amazon and over charged the car owner. The whole group service staff had cheated The car owner. Terrible service ! Never trust Toyota forever.

The owner of this dealership changes deals without - DonnaM

The owner of this dealership changes deals without discussion, is comfortable ignoring requests for communication, assumes sales and service income while ignoring clients. The staff is comfortable treating long term clients rudely or with a “just trying to do my job” reply. There is something very strange going on with the lack of professional response. Almost like they think they are supposed behave like they do. Off putting.

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

I live an hour away but brought my Rav in for brakes and - maddi.newman

I live an hour away but brought my Rav in for brakes and a service this time instead of my local mechanic because I thought I needed a brake replacement not just a service. Courtesy drive to my friend's house to wait. Everyone so respectful, friendly and accommodating. I was served by Sherri Smith. She phoned to tell me brakes were fine, new brakes definitely not needed yet, but they wd do the service—and replace the battery which happened to be on recall. The entire service and experience there made me feel like royalty. So friendly and accommodating. I used to get my Rav worked on locally but I'm willing to take the longer drive for the excellent and trustworthy services. Their level of customer service is rare these days, to be honest. It was so worth it to go there! It took two visits—one to buy the car 4 years ago and then today's visit—to gain my sincere, forever loyalty.

Terrible service. - Ciesielski.c10

Terrible service. Asked twice to get a replacement screen for my console 2012 4Runner. They brought in wrong model both times, said they would call me when correct one arrived. Never called. Avoid them if possible

Andrew and his team were beyond excellent as my wife who - Gary David

Andrew and his team were beyond excellent as my wife who has a terminal illness was eager to get a vehicle that was on order” they expedited the process !! I am grateful beyond belief Thank you for your professionalism and efforts

Contacted the Sales Manager Derek about a car they had - rstill

Contacted the Sales Manager Derek about a car they had advertised. He confirmed it was still for sale. I then Emailed back and ask for an out the door price? I never heard from him again. 🤔 Business must be very good, that they din't even get back to you? Maybe I will buy a Honda.

The service department went above & beyond for us when we - ToyotaMom

The service department went above & beyond for us when we needed them the most. We were very pleased with their attentive nature & how thoughtful they are. We'd highly recommend this location if you're ever in need of service for any make or model in the Quesnel area. Thanks again to their team!