10 British Columbia Mercedes-Benz Dealers

For the first time I was in this service centre welcomed - amdnazemi

For the first time I was in this service centre welcomed by John .He went through the steps of services perfectly and friendly. During the serving hours he well informed me what is going on and consulted with me . At the end I was very satisfied with the experiences and services done by this centre. Appreciate all the staff and the services done.

Took vehicle in for assessment when a knocking noise was - murphyma

Took vehicle in for assessment when a knocking noise was apparent. Very quickly assessed as a shock absorber problem. Parts ordered and installed within a week, and covered by our recently purchased extended warranty. Yeah! Great service, and as usual Brendyn was excellent to deal with.

My “Check Engine Light” recently illuminated on the - nordinasher

My “Check Engine Light” recently illuminated on the instrument panel of my Mercedes Sprinter 2500 - at startup. I was scheduled to leave town on an extended four-week road trip within a week, and I was anxious about resolving whatever the issue was beforehand. So I called Nancy. Nancy C. is a Senior Service Representative and Advisor at Mercedes-Benz Langley. She has often served as a trusted and knowledgeable intermediary whenever I required access to Mercedes-Benz Langley’s service expertise. Over the years, I have learned that the Service Department of Mercedes-Benz Langley is often busy enough that one cannot always be assured of securing a short-notice service appointment. On occasion, I have come to depend on Nancy - should the issue be emergent and time-sensitive enough to justify such a request. I informed her of the circumstances, and she asked that I bring my Sprinter in as soon as possible - that it might be assessed. Once on the road, I found the issue with the Sprinter was significant enough that the Engine Control Unit put the vehicle into ‘Limp Mode’ - restricting my power and speed to ride-on lawnmower-like performance. It took me almost an hour to make my way to Mercedes Langley service Department. Nancy subsequently advised me that they had the parts required for the repair in stock. She advised me on the selection of those things I might choose to fix now, and those things that could be done at later date - and that they could have the vehicle ready for pickup in time for my planned trip. Five stars for the quality of customer service offered by Nancy and those who ensured I was able to be safely on my way - and on time.

If you want to spend tens of thousands of dollars on a - Mehdi

If you want to spend tens of thousands of dollars on a vehicle and then deal with repeated problems, delays, and frustration, this was my experience. I honestly never expected something like this to happen in Canada, especially in Vancouver. Based on my personal experience, buying from this dealership was nothing like the premium experience I expected from a luxury brand. The vehicle I purchased was a demo car. Even so, I reasonably expected it to be thoroughly inspected before delivery. Instead, I discovered that the windshield was already damaged when I took possession. In my opinion, this raised serious concerns about the quality of the pre-delivery inspection. I was told that because I had already signed the paperwork, little could be done beyond reimbursing my $500 insurance deductible. More than a month later, I am still waiting for the repair process to move forward while my lease term continues to run. I was also given conflicting information regarding servicing. I was initially told that the deal included two complimentary services. Later, I was told I would only receive one because I would only need one service during my two-year lease. However, I later learned that the demo vehicle had already been serviced about five months before delivery, which made me question that explanation and whether I had been given complete and accurate information. My trade-in experience also raised significant concerns. After the transaction, I observed that the mileage associated with my former vehicle appeared to be approximately 20,000 km lower than when I traded it in, and it was later advertised for sale at a price substantially higher than my trade-in value. I have retained documentation regarding these observations. On previous visits with another vehicle, I also encountered situations where I was presented with repair estimates but was told there was no certainty the proposed work would actually fix the issue and that additional costs might still be required. Experiencing this more than once significantly reduced my confidence in the service department. The most disappointing part is that I am still waiting for someone to arrange the windshield repair while I continue driving a vehicle that was delivered to me with existing damage and my lease period keeps ticking away. This review reflects my personal experience and opinions based on events and records available to me. My advice to future customers is simple: inspect every inch of the vehicle before accepting delivery, get every promise in writing, and verify everything independently. Based on my experience, I would not return and cannot personally recommend this dealership.

Over the weekend my husband and I bought our third - susan hyatt

Over the weekend my husband and I bought our third Mercedes from Brad Gold... a Salesman like No Other. He knew we were looking and what we wanted and found the perfect vehicle for us. Brad is so knowledgeable, professional and as I have said in other reviews, he is Blessed with People Skills and a Credit to Mercedes Benz Vancouver. He takes the time and never makes you feel rushed and we felt like we were special, well looked after and his only clients that day. Thank you Brad, we Love our new car and think of you as a Dear Friend. Susan and Martin Hyatt February, 2026

I have been a customer of the Mercedes Boundary Service - Shannon

I have been a customer of the Mercedes Boundary Service Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit over the years. Despite the premium prices associated with the Mercedes brand, the service provided is far from top-notch. Recently, we dropped off a company vehicle for routine maintenance at 7 AM. By 4 PM, having received no updates, I attempted to contact the service center. After navigating through multiple phone selections, I was repeatedly redirected to reception. The receptionist forwarded my call three times to a service department member who was on vacation, as indicated by their voicemail. On my fourth attempt, I suggested that their phone system might need servicing, given its inefficiency. Despite this, I never managed to speak with anyone in the service department. My boss eventually got through and was informed that our vehicle had not even been started on and would require another day. This left us scrambling to reschedule our technician's appointments. The following day, we heard nothing until 4 PM when we were told that extensive work was needed and the vehicle would be ready by morning. Later, they called back to say it wouldn't be ready until the end of the third day. At this point, we decided to pick up the vehicle and have the work done elsewhere. To add insult to injury, we were charged an exorbitant amount for diagnostics and an oil change, and they failed to reset the vehicle's service interval notification. This experience epitomizes the worst customer service imaginable. For a brand like Mercedes, one would expect a level of service that reflects its premium pricing. Unfortunately, Mercedes Boundary Service Centre falls woefully short of these expectations.

We were traveling in British Columbia from Oregon in our - JimB

We were traveling in British Columbia from Oregon in our Mercedes Van when the vehicle suddenly lost oil pressure. We were towed to the Mercedes-Benz Van Centre in Nanaimo . The service and care we received from all working at the Van Centre was fantastic! Dania the service adviser and the guy who was the tech lead were excellent. They were ready for us when the van arrived, started work immediately, and were outstanding in communicating and supporting us (including arranging a ride to a hotel). They even cleaned the oil from under the hood and off the exterior of the van. The van was fixed and ready for pick-up by noon the next day. Thanks to their actions, we were able to make our Ferry reservation in Victoria that afternoon. We can’t say enough positive things about the Van Centre in Nanaimo staff - they understand what excellent service looks like. Thank you! We highly recommend them and just wish we could move them to the US to be our service center all the time.