10 British Columbia Mercedes-Benz Dealers

For the first time I was in this service centre welcomed - amdnazemi

For the first time I was in this service centre welcomed by John .He went through the steps of services perfectly and friendly. During the serving hours he well informed me what is going on and consulted with me . At the end I was very satisfied with the experiences and services done by this centre. Appreciate all the staff and the services done.

I have had my car serviced by MB Kelowna for the last - McOuat.cam

I have had my car serviced by MB Kelowna for the last decade. Last week I had an emergency driving to Kelowna and was towed in, very stressed and uptight, thinking about engine replacements etc. Brendyn was both sympathetic and supportive through a potentially rotten day that worked out well. An excellent MB experience!

Over the weekend my husband and I bought our third - susan hyatt

Over the weekend my husband and I bought our third Mercedes from Brad Gold... a Salesman like No Other. He knew we were looking and what we wanted and found the perfect vehicle for us. Brad is so knowledgeable, professional and as I have said in other reviews, he is Blessed with People Skills and a Credit to Mercedes Benz Vancouver. He takes the time and never makes you feel rushed and we felt like we were special, well looked after and his only clients that day. Thank you Brad, we Love our new car and think of you as a Dear Friend. Susan and Martin Hyatt February, 2026

My “Check Engine Light” recently illuminated on the - nordinasher

My “Check Engine Light” recently illuminated on the instrument panel of my Mercedes Sprinter 2500 - at startup. I was scheduled to leave town on an extended four-week road trip within a week, and I was anxious about resolving whatever the issue was beforehand. So I called Nancy. Nancy C. is a Senior Service Representative and Advisor at Mercedes-Benz Langley. She has often served as a trusted and knowledgeable intermediary whenever I required access to Mercedes-Benz Langley’s service expertise. Over the years, I have learned that the Service Department of Mercedes-Benz Langley is often busy enough that one cannot always be assured of securing a short-notice service appointment. On occasion, I have come to depend on Nancy - should the issue be emergent and time-sensitive enough to justify such a request. I informed her of the circumstances, and she asked that I bring my Sprinter in as soon as possible - that it might be assessed. Once on the road, I found the issue with the Sprinter was significant enough that the Engine Control Unit put the vehicle into ‘Limp Mode’ - restricting my power and speed to ride-on lawnmower-like performance. It took me almost an hour to make my way to Mercedes Langley service Department. Nancy subsequently advised me that they had the parts required for the repair in stock. She advised me on the selection of those things I might choose to fix now, and those things that could be done at later date - and that they could have the vehicle ready for pickup in time for my planned trip. Five stars for the quality of customer service offered by Nancy and those who ensured I was able to be safely on my way - and on time.

"Erroneous billing persisted for nearly two years to - CE

"Erroneous billing persisted for nearly two years to resolve” My experienced was frustrating due to the prolonged issue following a vehicle trade-in and purchase with my - AMG E53 at Mercedes-Benz North Vancouver, where an extra payment taken during the transaction due to a dealership error was not returned for nearly two years. Despite repeated follow-ups with dealership staff, [General Manager - Rashid Wahed], and [Financial Service Manager - Anthony Mehnert], the matter was repeatedly delayed. During discussions, [General Manager - Rashid Wahed] stated that a portion of the extra payment taken due to the dealership’s mistake would not be returned. [Financial Service Manager - Anthony Mehnert] also stated there was no clear record of the issue after returning from leave. Following these responses, the issue was escalated through Mercedes-Benz Canada and Dilawri Group customer relations. After continued follow-ups and escalation, I finally received full reimbursement, nearly two years after the original transaction. The final reimbursement was sent by cheque without any explanation or acknowledgment, despite the extended timeline and my history as a returning customer. Overall, I am disappointed the handling of the matter—including repeated delays, lack of clear documentation, and absence of acknowledgment at resolution—did not reflect an appropriate level of professionalism expected at the management level. **I would like to clarify that my concerns are not with the sales representative, who provided good service. My issue is solely with the dealership management’s handling of the transaction and the prolonged resolution process.

I have been a customer of the Mercedes Boundary Service - Shannon

I have been a customer of the Mercedes Boundary Service Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit over the years. Despite the premium prices associated with the Mercedes brand, the service provided is far from top-notch. Recently, we dropped off a company vehicle for routine maintenance at 7 AM. By 4 PM, having received no updates, I attempted to contact the service center. After navigating through multiple phone selections, I was repeatedly redirected to reception. The receptionist forwarded my call three times to a service department member who was on vacation, as indicated by their voicemail. On my fourth attempt, I suggested that their phone system might need servicing, given its inefficiency. Despite this, I never managed to speak with anyone in the service department. My boss eventually got through and was informed that our vehicle had not even been started on and would require another day. This left us scrambling to reschedule our technician's appointments. The following day, we heard nothing until 4 PM when we were told that extensive work was needed and the vehicle would be ready by morning. Later, they called back to say it wouldn't be ready until the end of the third day. At this point, we decided to pick up the vehicle and have the work done elsewhere. To add insult to injury, we were charged an exorbitant amount for diagnostics and an oil change, and they failed to reset the vehicle's service interval notification. This experience epitomizes the worst customer service imaginable. For a brand like Mercedes, one would expect a level of service that reflects its premium pricing. Unfortunately, Mercedes Boundary Service Centre falls woefully short of these expectations.

We were traveling in British Columbia from Oregon in our - JimB

We were traveling in British Columbia from Oregon in our Mercedes Van when the vehicle suddenly lost oil pressure. We were towed to the Mercedes-Benz Van Centre in Nanaimo . The service and care we received from all working at the Van Centre was fantastic! Dania the service adviser and the guy who was the tech lead were excellent. They were ready for us when the van arrived, started work immediately, and were outstanding in communicating and supporting us (including arranging a ride to a hotel). They even cleaned the oil from under the hood and off the exterior of the van. The van was fixed and ready for pick-up by noon the next day. Thanks to their actions, we were able to make our Ferry reservation in Victoria that afternoon. We can’t say enough positive things about the Van Centre in Nanaimo staff - they understand what excellent service looks like. Thank you! We highly recommend them and just wish we could move them to the US to be our service center all the time.