Mercedes-Benz North Vancouver

"Erroneous billing persisted for nearly two years to resolve” My experienced was frustrating due to the prolonged issue following a vehicle trade-in and purchase with my - AMG E53 at Mercedes-Benz Nort resolve” My experienced was frustrating due to the prolonged issue following a vehicle trade-in and purchase with my - AMG E53 at Mercedes-Benz North Vancouver, where an extra payment taken during the transaction due to a dealership error was not returned for nearly two years. Despite repeated follow-ups with dealership staff, [General Manager - Rashid Wahed], and [Financial Service Manager - Anthony Mehnert], the matter was repeatedly delayed. During discussions, [General Manager - Rashid Wahed] stated that a portion of the extra payment taken due to the dealership’s mistake would not be returned. [Financial Service Manager - Anthony Mehnert] also stated there was no clear record of the issue after returning from leave. Following these responses, the issue was escalated through Mercedes-Benz Canada and Dilawri Group customer relations. After continued follow-ups and escalation, I finally received full reimbursement, nearly two years after the original transaction. The final reimbursement was sent by cheque without any explanation or acknowledgment, despite the extended timeline and my history as a returning customer. Overall, I am disappointed the handling of the matter—including repeated delays, lack of clear documentation, and absence of acknowledgment at resolution—did not reflect an appropriate level of professionalism expected at the management level. **I would like to clarify that my concerns are not with the sales representative, who provided good service. My issue is solely with the dealership management’s handling of the transaction and the prolonged resolution process. More

They were helpful in ways which was fraud about tires,and they didn't fix the car while they knew about it and while I reported to them many times till engine blown and I think they do pay the judges too in they didn't fix the car while they knew about it and while I reported to them many times till engine blown and I think they do pay the judges too in North Vancouver court. More

Great experience coming here! Richard Kim the sales manager and Anja Nayyar helped me with the sale of the 2021 GLE 53 AMG. Everything went smooth, they answered all my questions Richard Kim the sales manager and Anja Nayyar helped me with the sale of the 2021 GLE 53 AMG. Everything went smooth, they answered all my questions and we negotiated fairly on the price. I am very happy with my vehicle and I highly recommend coming here More

During my visit to this branch to inquire about my expired services on my EQE, I unfortunately had a very negative experience with the sales representative, Babak Mousavi. I found his attitude to be r expired services on my EQE, I unfortunately had a very negative experience with the sales representative, Babak Mousavi. I found his attitude to be rude and dismissive, which left me feeling unheard and frustrated. Given the role he holds, I was surprised by his lack of professionalism, especially since customer service is so crucial in this industry. It makes me question the management's decision to have someone like him in such a customer-facing position. I hope the team takes this feedback seriously, as the service I received was far below expectations. More

Just bought a GLE 53 coupe AMG FANTASTIC EXPERIENCE WITH A REASONABLE PRICE AND NICE AND FRIENDLY EMPLOYEE I WOULD LIKE TO THANK AMIN PAZOUKI AND HERNET FOR BEING SO COOL A REASONABLE PRICE AND NICE AND FRIENDLY EMPLOYEE I WOULD LIKE TO THANK AMIN PAZOUKI AND HERNET FOR BEING SO COOL More

Excellent experience with Farhad. Great customer service, knew exactly what we were looking for. Gave us options for best deal with our trade in. Did not waste our time was very hone Great customer service, knew exactly what we were looking for. Gave us options for best deal with our trade in. Did not waste our time was very honest and upfront. Would definitely recommend. If your looking for comfort and style, this is the place to shop. All staff was very friendly and assertive with attention to detail. More

Had my mercedes towed in to the dealership because it broke down close bye to them. 3 days later they got around to looking at the vehicle and advised me that to run a diagnostic on what the problem is t broke down close bye to them. 3 days later they got around to looking at the vehicle and advised me that to run a diagnostic on what the problem is they will need to replace the battery for $783 as it is flat and not holding a charge. I advised them that there is nothing wrong with the battery and do not proceed I don't authorize this as. I arranged to have the car towed to the dealership where it was purchased. I went there to ensure they would release the car for towing but I was told I had to pay $300 by their service advisor as I had authorized a diagnostic! I showed them their communication stating that they can't do a diagnostic without changing the battery which they didn't. They argued but in the end their service manager relented. Once the car arrived at the point of purchase, I was told that there is nothing wrong with the battery and that it even still has a charge. Would definitely not recommend unless you like a cash grab and inflated work order and bill payment. More

Unparalleled service and professionalism. The dealership is managed by Chris Graham and he is far superior than any other G.M. in the industry, and I have owned many new vehicles. Allen M. th The dealership is managed by Chris Graham and he is far superior than any other G.M. in the industry, and I have owned many new vehicles. Allen M. the service advisor is extremely qualified and serves you like royalty. I felt Allen worked for me to get the car I had dreamed about. Chris has a team that takes extreme pride, and fabulous service is the result. Never have I felt this good purchasing a car. The Crossover is phenomenal machine, however the overall experience of purchasing a Benz contributed the euphoric state I was in driving away that day. It is easy to see why everyone is so proud to own the Mercedes brand as the excellence of the employees also contributed to the status of the Mercedes name. Totally over joyed with my new car !! Allen M. and Chris G. also provided very good after care as well. A step up from any other dealership, sincerely Bob. More

My experience with Mercedes North Shore when I took my ML550 was terrible, and it was made worse by the assigned service representative, Cristina Marinescu. Unfortunately, I did not feel like a valued cus ML550 was terrible, and it was made worse by the assigned service representative, Cristina Marinescu. Unfortunately, I did not feel like a valued customer. Ms. Marinescu was unresponsive to my follow-up calls and messages, and I was left in the dark about the status of my car. The day my car was supposed to be diagnosed, it did not happen, which was frustrating. The next day, a technician finally checked my car, which caused a lot of complications for me, such as having to rent a car at the last minute. This was not the experience I was hoping for. To add insult to injury, the estimate cost that I received from Ms. Marinescu was a bit higher than $5,000, which was way too expensive for me. I decided not to accept the estimate and took my car to my own mechanic, who was able to fix the issue for a total cost of $480. When I showed my mechanic the diagnostic report from Mercedes North Shore, he couldn't help but laugh and said that the cost was just a rip-off. Overall, I feel like I can never trust the people at Mercedes North Shore again. If you have extra cash and don't know how to burn it, then maybe Mercedes North Shore is the place for you. However, if you're looking for a reliable and trustworthy service experience, I suggest you look elsewhere. More

This dealer has very bad customer service and only cares about sales and does not respond to the customer after the sale cares about sales and does not respond to the customer after the sale More