23 British Columbia Hyundai Dealers

Tyler at Comox Valley Hyundai was super helpful, - RJ

Tyler at Comox Valley Hyundai was super helpful, informative and patient. I drove all the way from Victoria, and it was a good decision in the end. The staff was genuine and not looking to upsell. They made sure I was making an informative decision. Thank you very much Tyler, and I will definitely be reaching out the next time I am out in the market for a new/used car.

Our service rep Dave was great! - abevans76

Our service rep Dave was great! Straight forward and honest. No pressure upselling. Treated us like royalty

We have been customers since 2021 and have been - herb.cahoon

We have been customers since 2021 and have been accommodated by excellent staff to the highest degree possible. This latest visit was no exception. Our car was serviced and cleaned to showroom condition in a timely and friendly manner, with transportation provided both ways. We will continue to enjoy the service provided.

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

Exceptional experience from Hyundai team recently when - Andy and Nat

Exceptional experience from Hyundai team recently when purchasing our new Tuscan. . A special Thankyou to Patrice and Frank for all there great knowledge, efficiency and guidance . The whole process was excellent .

Allissa Moreira 2 reviews Do not buy from them! - Allissa Zaidan

Allissa Moreira 2 reviews Do not buy from them! We bought a brand new 2024 Santa Fe in May 2024. As soon as we drove from the parking lot, the engine light went on. We called the Sales Manager at the same time and he told us to check the gas tank door. We tried and of course it didn’t work. There was a message in the panel telling us to check the air flap. Then, we noticed that the only one from the two windows in the front bumper was opening and closing properly. This makes me believe the car wasn’t properly inspected before they sold to us. Two days after the car was brought to service and we were told that we will should wait for the part to arrive. They did the part and exchange and the engine light was still on. They told us to wait for another two weeks for the second part to arrive. It took 4 weeks for the this new part to arrive and then they changed the part and we thought the problem was solved. Couple of weeks after, same thing happens and car has the engine light on again. It has been 15 days that our has been with the dealer and they still cant fix the issue. I am getting daily updates from Ryan in the service department (Thanks Ryan) but higher management couldn’t care less. I need to point out that the Sales rep/manager that sold the car to us is no longer with the dealership. The finance manager doesn’t return any of my phone calls and the General Manager, Chris , keeps telling me that they are doing everything they can to fix the car. We asked for an appointment to have a discussion in person with the him and he said he wasn’t available. I found interesting that I had to ask to seen him. So far I haven’t see any improvement or solution. Last Friday I informed him again of the on going issue and I was told to contact the Hyundai customer service. When I called, the rep that answered the call said that is nothing they could do to help us and that the dealership hasn’t even open a ticket with them. She was totally unprepared to deal with customers issues and dealership complaints. We bought the car 5 months ago and we have brought the car to service at least 3 times. They keep saying the only thing they can do is to fix the car but in the past 15 days they have showed they dont know how. If you can, avoid this dealership or bring your mechanic before buying even brand new cars from them!

Took my car to Openroad Hyundai in October of 2023 to - Unhappy

Took my car to Openroad Hyundai in October of 2023 to have an issue with the rain sensing wipers. They found that the sensing pad that is stuck on the windshield was starting to come away from the glass. Asked if they could order a replacement and they said they would. Called in January of 2024 to see if they had it yet and was told nothing had arrived. Called Jim Pattison Hyundai to see if they had a replacement pad and had the pad 2 days later. Seems that Openroad is not interested in helping customers out. I'll be dealing with Jim Pattison Hyundai going forward.

VERY POOR experience today. - Ryder

VERY POOR experience today. Slow. Very rude Service Manager. Overcharged me a LOT for labour.

Bought a used vehicle from Faris. - gailandbutch

Bought a used vehicle from Faris. Was told it was fully inspected and issues would be addressed. Outright lies! I drove 5 hrs to purchase the car. I was on my way back home and went to use the breaks , the car started shaking so badly it scared me. I had to keep going as I have a critically ill husband and had to get back. I tried to contact the dealership to no avail. Finally reached Faris via Facebook and got nothing but lies from him . I took the car in and had to pay $1200.00 for new brakes all around. Faris informed me that the front breaks were done and back breaks were good. … neither was true. ( I have pictures) I asked if they were willing to at least help with the charges. .. no response. Also if you give them a deposit be prepared to have all your calls and emails ignored until it’s convenient for them . it has taken me over a week to get a response on my deposit. In short.. steer clear of this dealership. Customer service is at best shoddy and don’t expect them to stand by their word.

Had a great experience purchasing my vehicle here. - Blackhawks forever

Had a great experience purchasing my vehicle here. Elliot Gale was very knowledgeable and not too pushy as some salesmen can be. I am very satisfied with Vic Hyundai! Aside from being a Calgary Flames fan Mike Heninger seemed to be a good sales manager.

After reading the latest review, I felt I had to post my - Ry

After reading the latest review, I felt I had to post my experience, as well. I dealt with Kade, who I found great as a salesman. Very accommodating in terms of test driving and communication via text/visits. No issues at all with Kade, I'd be happy to deal with him again. My struggle comes from surprise additional costs. I was in early stages of negotiating on a 2024 Hyundai Santa Fe that they had in stock. They were great at negotiating extras (I buy a tow package, they throw in tires and rims) without headache - seemed quite reasonable. As we got closer to "finalizing" a price, the quote came in with around $5000 in additional costs, scattered around the quote, without a lot of description as to what they were for. Kade was fantastic in defining them for me, but the fact those extra charges showed up as an automatic left a sour taste. I fully expect there to be additional charges, it's to be expected, but $5000 was exorbitant, in my humble opinion. Full transparency, Kade did take about $1100 worth of those additional charges off after I asked some questions, but that leaves $3900 in extras, before I even sat down to discuss extended warranty and extra protection on the vehicle that typically comes when you finalize the financing/sale. It didn't help, either, that I was verbally quoted $1100 for the tow hitch, but then officially quoted $1357 as the wiring wasn't mentioned initially. This transaction just didn't feel good. I understand the need to capitalize on and maximize a deal, and fully expected to have to do some hard negotiating, but this just felt over the top. In comparison, I went to Kamloops Kia and closed a deal on a 2023 Sorento with a couple of small additional charges appearing on the quote. They then attempted to add sales to the final cost through extended warranties, pre-payed services and vehicle protection, but there was just nothing that was gratuitous or pressured. It was up front and presented as extra sale, rather than just tacked on to a quote/bill. Felt sneaky. Felt like the way car dealerships are fairly or unfairly "demonized". Transparency is important, and I that just didn't seem to happen here. Wasn't horrendous, people were nice, but I certainly won't be back. Please don't mistake this review as a knock on Kade, I would happily deal with him again in a different environment, this most likely has more to do with dealership practice/pressure.

Thanks Nathan, Mike, Brent and Nick. - lardawg429

Thanks Nathan, Mike, Brent and Nick. Very helpful and informed about their product. No hard sell technics used on me. It was actually like dealing with friends not salesmen. I walked in expecting to be disappointed and 2 hours later drove a beautiful 2016 Tucson home. Great people and a great product equals SUCCESS for all involved.

We received a phone call and a letter from the dealership - summer

We received a phone call and a letter from the dealership and decided to check out their interest in our 2018 Tucson and find out the pricing on a new replacement Tucson. The staff were pleasant and explained things well after talking to us about our wants and needs. Unfortunately, the bottom line on a mid to low range Tucson was more money than we wanted to spend. Our current 2018 Tucson is in excellent condition with leather, extended sun roof roof, heated seats front and rear, electric seat control and new all weather tyres. The trade in offere was considerably lower than we anticipated.

My first time in a dealership before. - apstadnyk

My first time in a dealership before. I had a decent time with the sales department, but not so much with the finance, and insurance people. They pressure sold me on a warranty for the truck, and underhandedly added an extra coverage provided by a 3rd party. It was very confusing, were these people trying to help me because of their experience of their job, or were they just pressuring me. I think it was about a 30/70 split. And that just doesn't feel good. So be prepared to be pressured when you get there. Even if the extras were worth it, I still have a bad taste in my mouth from the whole experience.

Amazing professional down to earth staff Love my Wah - debbienashdavis

Amazing professional down to earth staff Love my Wah ❤️ Purchased a 2014 fully loaded Santa fe, she's a beauty Ask for Joanne, she knows her stuff ✌️

I normally don't write reviews but I really have to give - JP

I normally don't write reviews but I really have to give kudos to Nigel Eckersley from Hyundai Service Advisor in North Vancouver. His customer service skills were exceptional! He was able to patiently address all my concerns and answer all my questions in regards to my recent purchase even though the vehicle was purchased from another dealer. He was very professional and knowledgeable. I will definately recommend this dealership to others and look forward to my next purchase through them.

A big thank you to The service department for going to - dfspina47

A big thank you to The service department for going to bat for us with a complete new engine on our Santa Fe. We will buy again. Love our Santa Fe. Frank & Dorothy Spina.

Amazing team. - Cbstable

Amazing team. Best I’ve seen no pressure and easy to make a deal. I recommend them for all your service and sales needs

Just had my car in for air bag warning light issue ,Kevin - Ron

Just had my car in for air bag warning light issue ,Kevin the service manager went out of his way to have my car fixed for long weekend travel.He and his crew at the service end of the dealership get 5 stars from me Keep up the good work guys Thanks again.!!

My recent experience at Hyundai Boundary left me deeply - thanhnguyen.av

My recent experience at Hyundai Boundary left me deeply disheartened. From the moment I interacted with their sales representatives, Omid and Cristiana, it became clear that the path ahead would be rocky. I purchased a demonstration Hyundai Santa Fe 2023 on September 21st, 2024, only to be met with a string of challenges that demanded immediate resolution. One of the primary concerns was regarding the safety inspection and maintenance of the vehicle. Despite assurances of a thorough maintenance check and oil change before my long drive from Vancouver to Prince George, the Carfax report failed to reflect these promises. The dealer presented a maintenance invoice dated August 17, 2024, as proof of inspection, citing a delay in updating the Carfax system. However, to date, this crucial information remains unrecorded. I implored Hyundai Boundary for a clear timeline for rectifying this discrepancy and, if left unaddressed, insisted on the dealership covering the expenses for an independent inspection. Regrettably, my requests have fallen on deaf ears. Moreover, the requirement to purchase an accessory package revealed duplications, as some items i.e. wheel lock, mud gards and ruber mats may have already been installed on the demonstration car. Despite this, the cargo tray specified in the package was missing. After multiple attempts to reach out, Omid's appology and solution was for me to buy the missing cargo tray elsewhere. Regrettably, the reimbursement process remains unfulfilled, even after following the given instructions and submitting the invoice. The evident lack of commitment to fulfilling promises and the disregard for customer concerns have left a bitter taste in my mouth. I earnestly hope that Hyundai Boundary takes swift action to rectify these issues and prioritize customer satisfaction moving forward.

Anzah Was very friendly, honest, and helpful. - deepwater55

Anzah Was very friendly, honest, and helpful. He went above and beyond to make sure I was satisfied, Great service.