Review: Disappointing Experience at Ford Surrey - edson.mazariego
Review: Disappointing Experience at Ford Surrey (SAFETY)
I recently purchased a vehicle from Ford Surrey on Thursday, the 17th, and my experience has been far from satisfactory. From the very beginning, I expressed concerns about the tires, which didn’t look okay to me. The sales associate reassured me that their inspection was thorough and that the tires were fine. He even suggested I could get a second opinion at another dealership, which left me feeling uncertain about the integrity of their inspection process.
The following night, I drove the vehicle and experienced significant sliding, causing serious concerns for my family's safety. After some thought, I decided to invest in new tires from a Ford dealer in Abbotsford because I happen to have some credit leftover. I also went to a Dodge dealership in Chilliwack for a necessary recall service which I took the opportunity to install the new tires. I trusted that Ford Surrey’s inspection was accurate and assumed any tire issues were due to the brand I had or perhaps the quality of the tire but not the tread. Since they have licensed technician I didn't have a reason to doubt it.
However, upon receiving my old tires back from Dodge, I was shocked to find that the tread measurements did not match what Ford Surrey had reported. Ford's inspection claimed two tires had 7/32nds tread and two others had 6/32nds, but in reality, one tire was 8/32nds, another was 7/32nds, one was 5/32nds, and one was dangerously low at 4/32nds. This discrepancy means that one tire was unsafe to drive on, potentially leaving me stranded or worse.
When I confronted Ford Surrey about this issue, the manager suggested that if I had taken the vehicle back to them before replacing the tires, they might have done something. This response is infuriating, considering I had already raised my concerns multiple times to the sales associate. I trusted the dealership, thinking they had my best interests in mind. Again, i assumed it was just the brand of tire or quality not tread. I didn't really have a reason to go to them as they told me again and again that they have licensed technicians and no reason to lie on that sheet.
It's incredibly disappointing that I had to go to another dealer to ensure my family's safety. A vehicle costing over $70,000 should come with the peace of mind that it has been properly inspected and is safe to drive. It’s unacceptable that I was encouraged to seek a second opinion rather than being reassured that everything was in order. I should not have to come see them again I should be able to just get my keys and drive away in a safe vehicle. Keep in mind this is a 2023 Ram 1500 its not even an old vehicle.
I urge potential buyers to be cautious and thoroughly review any inspection reports before finalizing their purchases. It’s crucial to ensure that you’re not just taking a dealership’s word for it, especially when it comes to safety. Ford Surrey needs to take responsibility for their inspections and ensure that their customers feel secure in their purchases. They did not provide a resolution and basically said because I went somewhere else for my safety and concerns they cannot provide me with further help.
At the end of their ad they write
"Looking for a new set of wheels? At Mainland Ford, all of our pre-owned vehicles are Mainland Ford Certified. Every pre-owned vehicle goes through a rigorous 96-point comprehensive safety inspection, mechanical reconditioning, up-to-date service including oil change and professional detailing. If that isn't enough, we also include a complimentary Carfax report, minimum 3-month / 2,500 km Powertrain Warranty and a 30-day no-hassle exchange privilege. Now that is peace of mind. Buy with confidence here at Mainland Ford!"
*I WOULD TAKE THAT WITH A GRAIN OF SALT*
Note- I have only drive the car one gas tank worth so its basically off the lot.
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