Island Ford Superstore

This has been an ongoing catalogue of misinformation, broken promises, wasted time and a complete absence of customer service once the sale was secured by Richard The timeline is as follows: - On 6 broken promises, wasted time and a complete absence of customer service once the sale was secured by Richard The timeline is as follows: - On 6 April, I was told that the vehicle was in stock. - On 7 April, immediately before I was due to place a deposit, I was told that the vehicle would arrive in approximately two weeks. - On 14 April, I contacted the dealership to enquire about the expected delivery date. Rather than providing a clear answer, the salesman attempted to sell me a more expensive vehicle. - By 20 April, I was informed that the vehicle was not available yet. - The vehicle eventually arrived on 19 May, substantially later than the original information I had been given. This alone demonstrates a completely unacceptable lack of transparency. I was repeatedly given inaccurate information about availability and delivery, and when I sought an update, I was treated as an opportunity to be upsold rather than as a customer who had already committed to a purchase. The problems did not end there. I requested door keyless entry, yet this was not installed as requested. Before signing the contract, we also discussed the Island Package. Richard specifically advised us about the items that would be included in that package. We signed the contract on that basis. However, immediately afterwards, Richard stated that he would “check into it” once I was in financing, before rushing us over to the financing department. That is not acceptable. The details of what was included should have been confirmed clearly before the contract was signed, not left vague and unresolved after the commitment had been made. When I later attempted to follow up, I was forced to return to the dealership to have items installed. I travelled from Coquitlam, only to be told on the day that no parts were available. This was an entirely avoidable waste of my time, fuel and effort. There was apparently no consideration whatsoever for the fact that I had travelled for an appointment that should not have been booked unless the required parts were confirmed to be available. To make matters worse, Richard then claimed that he had never said what he had previously represented regarding the promised items. He stated that he had only mentioned the keypad and visors. This is completely contrary to discussions that took place before the contract was signed. It is deeply concerning that, once the sale was completed, the commitments made during the sales process suddenly became something he either could not remember or denied making. There has also been no meaningful follow-up from Richard or the dealership regarding the items that were promised but never supplied. The service has been non-existent. I also have serious concerns regarding the advertised pricing. The vehicle was advertised at $65,392. However, when I priced the same vehicle through the Ford website, the MSRP was listed as $64,594. I In addition, I was told that the dealership would cover my one-way ferry cost. I was advised that I would receive a cheque, but no cheque was ever received. I was then told that the amount would be sent by e-transfer on 23 July. I am still waiting. This is yet another promise that has simply not been honoured. At every stage, I have had to chase your dealership for answers. Richard appeared highly attentive while trying to secure the sale, but once the paperwork was signed, he provided absolutely no customer service. The overall impression is that the only thing that mattered was completing the sale, with no concern whatsoever for whether the customer received what they were promised afterwards. This is not merely disappointing service. It is a pattern of conduct involving inaccurate information, unfulfilled commitments, poor communication, disputed sales representations and an outstanding reimbursement that should have been dealt with months ago. I should not have had to spend this much time pursuing basic commu More

Dave Faithfull was a blessing to work with, so personable, kind and knowledgable. Service is his signature style, can't not say enough good things about him! Answered all my questions and put my personable, kind and knowledgable. Service is his signature style, can't not say enough good things about him! Answered all my questions and put my mind at ease about making a big purchase. More

Dave "Ford" Faithfull is a legend, having helped me and my family with over 10 vehicles that have supported countless chores and adventures over 30 years! my family with over 10 vehicles that have supported countless chores and adventures over 30 years! More

We run a local business and had an emergency. We needed a car very quick. David took on the challenge, and by the end of the day he picked the right car for us. The whole process of working with We needed a car very quick. David took on the challenge, and by the end of the day he picked the right car for us. The whole process of working with David was easy and not at all stressful. David guided us in the right direction, and we walked away very happy customers again. More

Dave was great to work with efficient and fast. Looked after everything that was required professionally. Looked after everything that was required professionally. More

The staff in the service centre were very kind, compassionate and helpful. They took great care of me. compassionate and helpful. They took great care of me. More

Dave has helped me with the purchase of 4 Vehicles and has never let me down, he’s great to deal with and is a straight shooter no xx And has got me the best deals you could find anywhere. has never let me down, he’s great to deal with and is a straight shooter no xx And has got me the best deals you could find anywhere. More

I have dealt with Dave Faithful for about 20 years. It’s just easy. No games. He’s just a straight shooter. One of the good guys! I’ll be back again to buy my next vehicle. It’s just easy. No games. He’s just a straight shooter. One of the good guys! I’ll be back again to buy my next vehicle. More

One of the least pushy dealerships we've ever dealt with. They were calm, courteous and very helpful. Then there was Dave. He knows his stuff and he knows how to work with his customers, Mostly, he delivers They were calm, courteous and very helpful. Then there was Dave. He knows his stuff and he knows how to work with his customers, Mostly, he delivers what he says he going to do. A very knowledgeable and helpful gentleman and he's our go to guy from now on. More

Dave was great to deal with! We have gone through Dave for our last 4 vehicles now and will continue to go back to him! He always strives to get you the best pricing and will go We have gone through Dave for our last 4 vehicles now and will continue to go back to him! He always strives to get you the best pricing and will go above and beyond to make it work. He answers all your questions you have in a timely matter! I highly recommend dealing with Dave. More