Island Ford Superstore

One of the least pushy dealerships we've ever dealt with. They were calm, courteous and very helpful. Then there was Dave. He knows his stuff and he knows how to work with his customers, Mostly, he delivers They were calm, courteous and very helpful. Then there was Dave. He knows his stuff and he knows how to work with his customers, Mostly, he delivers what he says he going to do. A very knowledgeable and helpful gentleman and he's our go to guy from now on. More

Dave was great to deal with! We have gone through Dave for our last 4 vehicles now and will continue to go back to him! He always strives to get you the best pricing and will go We have gone through Dave for our last 4 vehicles now and will continue to go back to him! He always strives to get you the best pricing and will go above and beyond to make it work. He answers all your questions you have in a timely matter! I highly recommend dealing with Dave. More

I have always found Dave Faithful to provide excellent customer service ... always hustling around the dealership and has quick turnaround on our questions. The entire dealership aims to ensure we are w customer service ... always hustling around the dealership and has quick turnaround on our questions. The entire dealership aims to ensure we are welcomed and taken care of. Always a relaxed comfortable experience ... no pressure sales. More

Drove from Victoria to Duncan for a specific vehicle that was advertised. I was contacted by Rob who encouraged me to come up. He knew the vehicle I wanted. When I got there I was told that the vehicle (ther was advertised. I was contacted by Rob who encouraged me to come up. He knew the vehicle I wanted. When I got there I was told that the vehicle (there were 3 of them advertised) wasn't for sale as there was a recall on them and no idea when/if the part would show up. When asked why do they advertise vehicles that are not for sale he said something about advertising and they didn't want to keep putting ads on/off when there's recalls so they just leave them. He then offered a different vehicle at -of course- a higher price. I find this to be highly unethical! More

Dave and Sandra make sure they get to know you this way they can help you get what you want when you need it, the 2 best words to describe the feeling they give me is trust and confidence they can help you get what you want when you need it, the 2 best words to describe the feeling they give me is trust and confidence More

Bois was fantastic with ensuring all my vehicle service needs were accomplished. He took the initiative to ensure previous shortcomings experienced before were addressed and not repeated. needs were accomplished. He took the initiative to ensure previous shortcomings experienced before were addressed and not repeated. More

I have purchased almost a dozen vehicles from Dave at Island Ford, couldn't ask for a better experience. Island Ford, couldn't ask for a better experience. More

Have dealt with Dave many times over the years, and have always found him to be very helpful. always found him to be very helpful. More

Jeff helped me with the purchase of my truck and was great to work with. Top notch service and overall experience. Very happy with the truck! great to work with. Top notch service and overall experience. Very happy with the truck! More

This review is not about purchasing a vehicle as the sales representative was outstanding. This review is about the frustration of having the company ensure the install of a level 2 charger in a timely sales representative was outstanding. This review is about the frustration of having the company ensure the install of a level 2 charger in a timely manner. Briefly, purchased a brand new electric vehicle. Promotion was a level 2 charger with install. Well it’s been 8 weeks and the work is not done or even scheduled. Island Ford has basically said it’s not their problem as the work is contracted out. I don’t entirely agree with that assertion, as island Ford should be upfront and honest about the time it takes to get the work done. Solutions should be offered and it sure would be nice to be treated the same way as we were when we were buying the vehicle. Perhaps I should have asked more questions ahead of time. Again, this poor review is not about the sales experience it is to do with the Island Fords poor customer service after purchase. I hope this review gets people asking questions and getting answers ahead of time so you do not have to experience what I am going through. Update: I contacted the electrician recently assigned the order and explained my frustration with the delay. They went out of their way and rearranged their schedule to accommodate me. Thank you to Island Electric Company! More