32 Alberta Toyota Service Centres

William was very pleasant and listen to my vehicle - TIM.NG

William was very pleasant and listen to my vehicle issues, he went above and beyond to investigate the issues with the shop foreman. I am very pleased with the service provided by William Lane. Tim Ng

All I did was an oil change on the Rav4. - Paul

All I did was an oil change on the Rav4. Made the appointment and I was in and out in minutes. All went well. Thanks

Service was efficient and the staff we very helpful. - bcped

Service was efficient and the staff we very helpful. The video that they send to review your service is really appreciated.

Lucy was fantastic, very knowledgeable and professional! - maryloujohnston1966

Lucy was fantastic, very knowledgeable and professional! Was able to answer all my questions and get the products and service I required! Fast and efficient! Thank you so much Lucy!

Josh handled my seasonal tire changeover promptly with - gorsch11

Josh handled my seasonal tire changeover promptly with professionalism. I would highly recommend Heninger Toyota service to anyone.

Excellent service from 2009 to present. - JMOLNAR

Excellent service from 2009 to present. Vehicle maintenance serviced only at High River Toyota since 2009.

LiriHAMZA is my service advisor AMAZING AMAZING - Adam

LiriHAMZA is my service advisor AMAZING AMAZING AMAZING If 10 star review is an option she would be the first to deserve it FINALLY I WALK INTO A DEALERSHIP SHIP AND I GET WELCOMED BY A SERVICE ADVISOR THAT IS DOING THE JOB AS IT SHOULD BE DONE I have owned most makes of vehicles and had worst experience of service adviser But Liri is one of of a kind she should be hired to train personnel how to deal with clients She walked me step by step to every small detail of my service This is once in a lifetime experience Would recommend it at all times Thank you again and again

My unending thanks to Michael Dunlop and his service crew - Dillon

My unending thanks to Michael Dunlop and his service crew for a most pleasant and rewarding trip to the service department that finally saw me with a new rear window wiper blade. Most important note of this review - my Toyota 4Runner is 23 years old (2001) and I have been without a rear wiper blade since last summer as the only blades I could find (parts stores, Cdn Tire, Amazon, etc) were not the right attachment. Then imagine trying to unscrew a tiny screw that was welded with AGE to the arm. My wiper blade replacement had, at one point, 7 different service personnel trying to figure out how to get the screws out. The problem was eventually solved by replacing just the rubber on the wiper and it works just fine! Thanks guys, Dillon and I thank you.

Fabulous place,had trouble with my Camry,hard plastic on... - Bunny

Fabulous place,had trouble with my Camry,hard plastic on bottom of car fell down on highway,phone Friday evening,they got me in the next day,Jonathan in service department was absolutely wonderful and helpful . Thanks so much! Bonnie D. From Sherwood Park

As a loyal customer of Country Hills. - sabitpitafi

As a loyal customer of Country Hills. I regret to say that, I have been there to buy a new winter tire from you. I reached there at o7:00AM. But your nonsense parts dealer makes me frustrated. His customer dealing was awful. He does not know how to talk to the customer. Is that way to say to the customer you know what is business? do you have a business? we have 10000 customers if we give discount how can we run the business?. Please arrange a customer service certificate for him. I have been there on 07:00, 2024-02-06 Anyway I bought new tires from Honda Airdrie at a good price. I been with you since 2011.

I have my GM detailed there twice. - cmercier008

I have my GM detailed there twice. Carter Cadillac no longer does this for their customers. South Pointe Toyota have done a consistently great job. My car looks awesome and the people are great!

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Canyon Creek is the classic example of a dishonest import - Minty AW11SC

Canyon Creek is the classic example of a dishonest import franchise dealer that is only interested in making a profit. Do not expect them to honor a factory warranty on a OEM factory dealer installed part purchased from them because you will receive nothing but double speak and platitudes, as I have recently experienced. I'm very unimpressed with Canyon Creek and especially their service department. Having taken my prized Toyota there since 1992, they will never see business from me ever again. And I would recommend other Toyota owners to do the same. Nobody from Canyon Creek has made any effort to contact me. Caveat Emptor.

Cochrane Toyota is the best dealership ever! - Rita vergara

Cochrane Toyota is the best dealership ever!!!! They are efficient, fun and reliable!! Thank you for the great service!

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

efficient, accomodating & great service department - Heather4006

Damen... you rock ! Thank you again for your stalart service! You efficiently accomodated my last minute mini emergency, reviewed my file, & quickly got me back on the road within a reasonable cost. As a past service writer myself, I am impressed with the ease you were to work with! .... You deserve a raise ! 👌

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

LADIES BEWARE! - WorkingHard

LADIES BEWARE! I've never had a good experience with Lethbridge Toyota. My first experience with Lethbridge Toyota was not great - when I bought my car and winter tires - and I was told by the person who sold me my car that they would give me a "free oil change." When I booked my oil change online (Oct) I specifically mentioned the FREE oil change. I received a call back to confirm my oil change, and again, I made sure they knew I was told my oil change would be FREE. When I dropped my car off and gave them the keys, I brought up my FREE oil change again for the third time. Shocker, he saw no note of it in the system, but I watched him write it down. Guess what was not on my invoice. Suddenly everyone had amnesia and there was no mention of a discount. I was told to sit and wait for the manager. I could not wait any longer and decided to pay my invoice just so I could leave with my car. Literally seconds after my FULL payment was processed the manager walks out. He had in his hand a paper with handwritten notes that clearly say "refund $109.98" (see photo). I was told they would mail my refund cheque on Monday (see photo of transcript of audio recording). Over a month has passed and guess who hasn't received a cheque in the mail. If you are following along, that is the fourth time they have lied to me about this "free oil change." This trip to Toyota cost me almost $500, and when I got back in my car the check engine light was on, and the headlight I wanted to change was still there - giant hole and all (see photo). I marched right back in and asked why I just paid for an inspection only to have my engine light on and not dealt with, not to mention they changed the wrong headlight. They had my car for 8 hours, did a road test, yada yada ... And he had the nerve to tell me they would have to run another diagnostic. When I sarcastically said, "that sounds really hard," he said, and I quote, "It is! It takes about an hour to hook it up and run - drive the vehicle while it's on!" (See screenshot of audio transcript) First of all, hooking up the diagnostic can be done in the driver seat without removing anything. Secondly, they already charged me for a road test so that should have been done at the same time. Let's not look me in the eye and tell me driving is hard. Thirdly, they had my car for 8 hours and had plenty of time to figure out why the check engine light was on. Also, I believe they intentionally changed the wrong light because it costs $333 every time they remove the bumper, and instead this way they can charge me for it twice. Look at that picture and explain to me how they replaced the wrong one. They tried to gaslight me and tell me I refused that replacement, but it was literally one of the reasons I was there. For the record, I ONLY refused the replacement of the license plate lights because I don't want those. Ladies, watch out. We all know we need to record every second we are with mechanics because they take advantage of us, and Toyota has literally never told me the truth. Not ever. Not even a little bit.

Service manager leaves a lot to be desired. Poor customer... - corybaksa

Service manager leaves a lot to be desired. Poor customer relations. I think service rep was Jim or James. Brought vehicle in for oil change at11:15 am and it was not done until 3:30 pm. I live out of town so feel I was treated badly.

Complaint - kpatel

be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......

Phenomenal Dealership and super great Service Department. - Ron

Phenomenal Dealership and super great Service Department. Staff are excellent to work with and very helpful.

I went for my toyota highlander maintance service. - Lia

I went for my toyota highlander maintance service. Adam Kumi (Product Advisor) was wonderful at finding out information I needed regarding my car. He went above and beyond to find it out and I was very impressed with his service. Hieu Le (New Vehicle Sales Manager) was also incredible! He also helped me with part of the information I needed. He was very pleasant to deal with and also went above and beyond to make sure I was able to get what I was looking for on my car. They also have an amazing manicure service for their clients that may decide to wait for the service been done. Chin is amazing! The nice lady that does the manicure service, and her work is amazing! They also offer you a shuttle service to take you to your home or office, in case you can't wait for the service to be done, also pick up so you can come for your car. I recommend them and you will not be disappointed! If by any chance you have any issues, talk to the manager. I hear he is amazing as well and will resolve it for you or make things better.

Is Toyota taking advantage of people who use finance... - dickmcfadden

Is Toyota taking advantage of people who use finance options on parts and services? Are they charging different  and higher prices for the same parts and services to people who have no other option  but to finance? We purchased tires through an add on market place for Toyota City. They offered a finance option.  Since I'm am out of work due to covid this seemed like a good Idea.  However I wanted to ensure I was not getting taken advantage of. I asked if the price of the tires minus interest would be the same through the add as if I went directly to Toyota city. I was told yes it would be. I called Toyota city to get a quote to ensure I wasn't being over charged.  The quate was $287 less through Toyota city directly. When I inquired about the difference I was told it was a mistake and the higher price was correct. I told them that was a big difference.  They responded that they checked with their manager and parts guy and that the higher price was correct. So taking there word for it we went ahead with purchase via the financing option.  Now I find out that it wasn't a mistake and they over charged us by $287.  I also found out that when they said they confirmed the price they didn't actually confirm anything.  .Since I brought this to the attention of the manager he said the price difference was because one tire was an LT and the other was a P ratting, that is not correct because they don't make an LT in this size. He agreed to do a independent quate.  Once he did the quate it showed that we were being charged more then we should have. After being caught in multiple lies Toyota City has offered us a credit. Apartmently they can't adjust the financing price and refuse to reimburse us the difference. I was told that all this information has been brought to the attention of general manager and he says that since we agreed upon this price they won't do anything more then an in store credit.  Yes we agreed on the price however we were told multiple lies to get us to agree to that price.  I have all those lies documented with proof. They can keep their credit.  I would rather spend my time posting and sharing this information to potential customers  than  arguing with them about doing the right thing.  FYI the tires are Duratrac they are an awesome tire.  Good job to the technician as these are very hard tires to ballance and he did an amazing job using minimal weights. They ride perfectly at all speeds.