Toyota Northwest Edmonton

I bought a 2021 Highlander, and it is the model with the faulty transmission that the dealership and Toyota are aware of. Yet when they presented me with the $10 000 cost, they just said "it's faulty, we ju faulty transmission that the dealership and Toyota are aware of. Yet when they presented me with the $10 000 cost, they just said "it's faulty, we just know it is" and didn't give me the reason. After some research, I realize there is a known issue with 2021 Highlander transmission. Do not buy here, do not take your vehicle here. The advisor mentioned a goodwill warranty option, but when I spoke with the manager, who was aggressive on the phone, she refused. More

They are robbers! Thieves! They charged me for a service I did not authorize. STAY AWAY! VERY BAD CUSTOMER SERVICE! DO NOT GO THERE Thieves! They charged me for a service I did not authorize. STAY AWAY! VERY BAD CUSTOMER SERVICE! DO NOT GO THERE More

STAY AWAY! !! My Truck was stolen and my insurance company recommended them for a cleaning /interior repairs. They have NO courtesy car so I had to rent a car. !! My Truck was stolen and my insurance company recommended them for a cleaning /interior repairs. They have NO courtesy car so I had to rent a car. I was told it was ready and returned the rental. When I arrived it was far from ready cleaned throughly for over 3000.00 then they placed dirty tools on the back seat. Completely disrespectful which I complained the burn mark on the roof looked. Almost worse than before . They scratched my rear bumper . The seatbelt was stuck and lights were on my dash after they had it. Again I took a rental and when called that it was complete again it was not ready with now dirty mats on the back seat. The glove box was replaced but they failed to match it to the door . When I came to pick it up once more they lost my keys and took over an hour to find it. Poor , poor communication between service and body shop. I cannot believe this is a dealership and not a scummy mechanic in a bad neighborhood back alley. Because I ran out of coverage they had to shuttle me to work and pick me up this occurred a couple times . And the last shuttle I took a gentlemen we picked up his cologne was sooooo strong I was sick for three days. I immediately refused further service . Hands down the worst scenario after my truck got stolen and only got worse with their poor care and negligence . STAY AWAY!!!! More

Mel Atak in Service is excellent in knowledge and customer service. She has been overseeing keeping my two toyota RAV4's on the road. customer service. She has been overseeing keeping my two toyota RAV4's on the road. More

Service centre was the worst ever. Do not use service centre….nicest place ever when spending $40,000 to buy a car, but when something goes wrong…won’t give you the time of day. What’s Do not use service centre….nicest place ever when spending $40,000 to buy a car, but when something goes wrong…won’t give you the time of day. What’s happened to the customer service :( Bought the part myself ($130 here $92 in Calgary) More

What an amazing team! ! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return ! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return trip. Amazing!! Thanks so much!!! More

I took my van into this toyota for regular service. They contacted me prior to my service to ask if they could look at the van while it was there for service, I responded yes confirming they could. A They contacted me prior to my service to ask if they could look at the van while it was there for service, I responded yes confirming they could. At the service they noted a few things wrong with my vehicle that I know we're not in need of service, these were large ticket items that I had just had done at a different location. They also requested I bring it in for a recall a week later so I brought it in a second time. Then i was contact again and offered an amount and a refund on my service for my vehicle. I was upfront and honest with the amount I would want to entertain selling my van and I sent them photos of the vehicle and they had records of my recent service. But they requested I bring it in again for them to have one more look and for us to sign the paperwork. So I brought it in again. After making me wait around for an additional hour they came back with a new offer that was 34% less than the original offer an no where close to what I was willing to entertain. Stating they did not look at it at all the 2 times I was there prior and that they did not look at the photos they had requested prior to my arrival. A complete waste of my time, money and gas for a single mom of 5. More

I was very disappointed by this dealership who would not help an out of province customer who had wired sound when braking. We bought our Toyota Rav hybrid in 2018 and have always serviced it by Toyota d help an out of province customer who had wired sound when braking. We bought our Toyota Rav hybrid in 2018 and have always serviced it by Toyota dealerships. We have never had a problem except when I spoke with their receptionist at the dealership who stated “ we can not accept any drop ins” ! I was thoroughly unimpressed, have never been treated by any Toyota dealership, like this and therefore give it a 1 star for answering the phone! More

LiriHAMZA is my service advisor AMAZING AMAZING AMAZING If 10 star review is an option she would be the first to deserve it FINALLY I WALK INTO A DEALERSHIP SHIP AND I GET WELCOMED BY A SERVIC AMAZING If 10 star review is an option she would be the first to deserve it FINALLY I WALK INTO A DEALERSHIP SHIP AND I GET WELCOMED BY A SERVICE ADVISOR THAT IS DOING THE JOB AS IT SHOULD BE DONE I have owned most makes of vehicles and had worst experience of service adviser But Liri is one of of a kind she should be hired to train personnel how to deal with clients She walked me step by step to every small detail of my service This is once in a lifetime experience Would recommend it at all times Thank you again and again More

Hanan Service advisor was terrible on 3 different occasions.Very bad attitude, dishonest right to your face and behind your back. occasions.Very bad attitude, dishonest right to your face and behind your back. More