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Waterloo Ford Lincoln Sales

Edmonton, AB

4.4
367 Reviews

11420 - 107th Avenue

Edmonton, AB

T5H 0Y5

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367 Reviews of Waterloo Ford Lincoln Sales

January 19, 2025

Not the best, said things would be ready and they were not. Truck had damage on it More

by Cameron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nav
Jan 20, 2025 -

Waterloo Ford Lincoln Sales responded

Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the delays and the condition of your truck. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know we are taking your feedback seriously and would like the opportunity to make things right. Could you please reach out to us at msong@waterlooford.com so we can address your concerns directly? We value your business and hope to restore your confidence in us.

January 15, 2025

Got an oil change from the service department in my Lincoln Navigator. Can’t say enough about the team at Waterloo. They picked up my vehicle, did the work, and dropped it off at my house! I’d highly r More

by mingoenterprisesinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooklyn Pollard, Tim Raymond
January 11, 2025

Professional, knowledgeable and efficient service from Kenneth Digness! Look forward to doing business again at Waterloo Ford. More

by keldanylak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Digness
Jan 15, 2025 -

Waterloo Ford Lincoln Sales responded

Thank you so much for taking the time to review us! We love Kenneth too! Thanks!

December 15, 2024

The service department was quick and helpful- overall a great experience and I will return. More

by al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Badu, Ken Digness
Jan 15, 2025 -

Waterloo Ford Lincoln Sales responded

Thank you so much!

December 03, 2024

Great service - Ron looked after us immediately. From the first call, through to picking up our vehicle, they were quick, friendly and eager to make us happy. Would definitely recommend to anyone wh More

by dbanman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Bergoine
Jan 15, 2025 -

Waterloo Ford Lincoln Sales responded

This is fantastic, thanks for taking the time to review!

December 02, 2024

Brandon and Orlando sourced me a truck from another dealer, had it brought in and were excellent to work with. They were always easy to get a hold of and fast to reply whenever I had any questions or c More

by Unterieser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mucha (5 stars), Teresa Anagnostou (5 stars), Orlando Alvarado
Jan 15, 2025 -

Waterloo Ford Lincoln Sales responded

We love to hear this, thank you so much!

November 30, 2024

The worst dealership I have ever purchased a vehicle with in the last 50 years. Sales Mgr does not coordinate with Salesman regarding pricing & trade in value. Duplicate Emails had to be sent to sales mgr & More

by Nitemare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hussein, Brandon Mucha, Martin Song
Dec 02, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you faced during your purchase experience. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you. Your concerns about miscommunication, delays in the process, and lack of clarity regarding the bank draft are all noted. We will be reviewing your experience internally to ensure these issues are addressed and don’t happen in the future. If you’d like to discuss this further, please feel free to reach out to Martin Song at msong@waterlooford.com to discuss this further. We value your business and want to ensure we learn from this situation to improve. Thank you again for bringing this to our attention, and I hope we can make things right moving forward.

November 28, 2024

My service yesterday was amazing. The drivers who picked up my car and delivered back were very nice and friendly. Ken is great very helpful and knowledgeable very happy with the serv More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jan 15, 2025 -

Waterloo Ford Lincoln Sales responded

Wonderful - thank you!

November 21, 2024

Good service for a non appointment with a flat tire speedy service as all my visits have been even though have met a lot of different people More

by johnp04
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names, Ron Bergoine
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for sharing your experience! We're so glad to hear that our team provided speedy service and made your visit a positive one. We appreciate your kind words and look forward to helping you again in the future!

November 20, 2024

It was an awesome experience, my sales representative was Mido,he is so awesome, helped me from start to finish to purchase my 2024 Bronco. Excellent service! More

by olsenmichelle116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mido and Sully
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for the fantastic feedback! We're thrilled Mido made your experience so awesome and guided you seamlessly through purchasing your 2024 Bronco. Congratulations on your new ride, and welcome to the Bronco family! 🚙✨

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