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Waterloo Ford Lincoln Sales
Edmonton, AB
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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372 Reviews of Waterloo Ford Lincoln Sales
March 27, 2025
Ken is the epitome of a professional service manager. Knowledgeable with issues and concerns raised. Attentive to solving the issues. Dry personable to deal with. Knowledgeable with issues and concerns raised. Attentive to solving the issues. Dry personable to deal with. More
by Hunter
Employees Worked With
Ken Digness
March 08, 2025
I had an absolutely fantastic experience purchasing my car with Ron Bergoine! As a female buyer, the process can sometimes feel overwhelming, but Ron made everything easy, straightforward, and stress-free car with Ron Bergoine! As a female buyer, the process can sometimes feel overwhelming, but Ron made everything easy, straightforward, and stress-free. His professionalism, honesty, and dedication to excellent customer service truly stood out. He took the time to answer all my questions, ensured I felt comfortable with my decision, and never once made me feel pressured. I highly recommend Ron to anyone looking for a seamless and positive car-buying experience! More
by Kim
Employees Worked With
Ron Bergoine, Amina Charkie
February 09, 2025
Horrible, horrible, horrible experience! Upon discussing add-on packages with Sully in finance, I said I wanted to take the vehicle to a third-party detail shop to have ceramic coating and u Upon discussing add-on packages with Sully in finance, I said I wanted to take the vehicle to a third-party detail shop to have ceramic coating and under-coating. I was told they work with said detail shop and would get me a better price and let me know. I had no reason to believe the vehicle was not going to the third-party shop I specified during signing paperwork. I had to fight to get a loaner while the truck was in the shop. I bought 2024 trade-in GMC Sierra 1500 Denali, and yet they gave me a Subaru RVR that was filthy inside. There was even a leftover McDonald's bag of garbage in the back seat and a used saucy napkin shoved in between the seat and the door! No vehicle walk around either, nothing. After picking it up after the service, I found out days later the truck was done in-house! I was charged $2499 for the ceramic, which just so happens to be exactly the same price as the top package of the third-party detail shop. It is a vastly inferior product they applied. I was charged $799 for the under spray, which is very patchy and thin. Very shady and dishonest! I have been fighting to get reimbursed for the work I did not agree to for a month now, and they refuse to make their mistake right. The best they said they can do is offer only half the cost back because they already did the work. That is completely unacceptable! I'm not sure how anyone can leave a positive review of this place, based on the appalling level of service I've received from these swindlers. AVOID WATERLOO FORD AT ALL COSTS! More
by sam
Employees Worked With
Sully Khan - finance, Martin Song - general manager
February 03, 2025
Easy to communicate with. Staff are good at explaining everything. Everyone is Very friendly and easy to discuss items when questions arise. Staff are good at explaining everything. Everyone is Very friendly and easy to discuss items when questions arise. More
by Norbert
Employees Worked With
Kelvin Badu, Ron Bergoine
January 15, 2025
Got an oil change from the service department in my Lincoln Navigator. Can’t say enough about the team at Waterloo. They picked up my vehicle, did the work, and dropped it off at my house! I’d highly r Lincoln Navigator. Can’t say enough about the team at Waterloo. They picked up my vehicle, did the work, and dropped it off at my house! I’d highly recommend them to anyone! More
by mingoenterprisesinc
Employees Worked With
Brooklyn Pollard, Tim Raymond
