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194 Reviews of Zender Ford - Service Centre
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February 21, 2025
This is not a specific dig at Zender as I know this issue is above the service department pay grade. I had a great experience with Diane when needing to lease a vehicle for my return to work after a mate is above the service department pay grade. I had a great experience with Diane when needing to lease a vehicle for my return to work after a maternity leave. At the end of October 2024 I leased a 2024 Hybrid Escape ST-line. Within a few months I started to notice some troubles with the display screen. Sometimes it would completely freeze up which meant I had to pull over and turn off my car then turn it back on. Sometimes the display itself wasn't frozen but no sound would come out when reading messages, making or accepting phone calls or listening to music. (Apple car play). As the months went on, the issue occurred more often. When the screen freezes, I no longer have access to control the heated seats, the heated steering wheel, the temperature setting, the level for the fan as well as any feature I would use while connected to car play such as navigation, texting, music etc. Before showing up at the dealership I was able to provide a video of the issue. I was given a rental and phoned back the same day saying a reboot had been done and the problem should be fixed. As soon as I turned my vehicle on while in the dealership parking lot, low and behold, the screen was frozen. I was pissed to say the least. I took a video of it while in the car (now providing two videos). The dealership kept my vehicle for another week claiming that unless they themselves could duplicate the issue, that Ford couldn't do anything. Of course, while in their care, they were unable to duplicate the issue and asked me to come get my car. Not 15 minutes after picking up my car, I stopped for gas. When turning on my vehicle, the screen once again was not playing any sound. I drove straight back to the dealership without turning my car off. They looked at it and said that the radio works. That Ford has been working on a big fix for this issue for 6 months and basically till the software update comes out, it is what it is. I was advised by Kim in the service department that the issues I am having isn't new and that they have had many customers in looking to get the issue fixed. I'm sorry for FORD this is not something to brag about. The fact you continue to sell vehicles knowing your SYNC system is faulty is negligent. The fact I was not told about this prior to leasing my vehicle is shaddy. I signed a contract for a 5 year lease and continue to make payments on a car that is performing below expectations. This car is barely a few months old. Ford is not holding up their end of the deal in providing me a vehicle that is safe and reliable. More
by amelietopolnisky
Employees Worked With
February 01, 2025
They deliver what they promise and resolve issues promptly. Highly recommend this dealership for both their sales and follow up service. promptly. Highly recommend this dealership for both their sales and follow up service. More
by G.man
Employees Worked With
January 24, 2025
Excellent and quick service. My bill came in under the quote they gave me. Friendly staff. And a very reasonably priced breakfast at the Mustang cafe upstairs. My bill came in under the quote they gave me. Friendly staff. And a very reasonably priced breakfast at the Mustang cafe upstairs. More
by danylukconnie
Employees Worked With
January 21, 2025
Very friendly and quick service great waiting room dealership is very clean very nice people dealership is very clean very nice people More
by flowerpuppy1
Employees Worked With
January 08, 2025
Adam was great to deal with and professional. Provided a quote and honoured it even though there was a mistake in the original price. Provided a quote and honoured it even though there was a mistake in the original price. More
by Kris W
Employees Worked With
December 20, 2024
Great sales, service since I have dealt there. Recommended to many friends to stop and check Zender Ford out Recommended to many friends to stop and check Zender Ford out More
by sbmkcontracting
December 15, 2024
My Service Rep was fantastic. He went through my concerns and we addressed them all and set up future needs with warranty. He went through my concerns and we addressed them all and set up future needs with warranty. More
by Whalens
Employees Worked With
December 08, 2024
The service was very good. The fellow explained everything what was done to my vehicle. I will be back! The fellow explained everything what was done to my vehicle. I will be back! More
by robertsonbernadette38
Employees Worked With
December 03, 2024
The staff were really friendly and knowledgeable and explained everything to me perfectly. They gave me updates as needed and went above and beyond for getting a new battery for my car. I would definite explained everything to me perfectly. They gave me updates as needed and went above and beyond for getting a new battery for my car. I would definitely go back again. More
by shan
Employees Worked With
November 28, 2024
Service appointment for factory recall was completed very quickly. The service rep was very polite and pointed out the customer lounge / waiting area. They were very efficient and I was on my way in about ha quickly. The service rep was very polite and pointed out the customer lounge / waiting area. They were very efficient and I was on my way in about half an hour. Will go back again when/if necessary. More
by edp
Employees Worked With
