Yorkdale Volkswagen

Worst experience in the Sales Department I went for a test drive of the 2016 VW Golf, partially due to my friend's (Golf owner) strong recommendation and partially due to the positive reviews I went for a test drive of the 2016 VW Golf, partially due to my friend's (Golf owner) strong recommendation and partially due to the positive reviews of the model online. However, I was extremely disappointed in my experience from this specific dealership. The salesperson's name was Gary Watson, and from the very start to finish, he exhibited a rude unprofessional attitude. While I was discussing about negotiations of the car, he sarcastically asked me 'how he's supposed to earn money' when all I did was ask if the dealership can omit forcing me to buy all the unnecessary extra stuff like tire warranty and etc (stuff that are OFFERED as an extra in other dealerships, not forced to buy). Long story short, do not go to this dealership, and if you really have to, at least avoid the salesperson called Gary Watson. More

Service I left a message for a service appointment because the line was busy and I never got a call back. When I called back again to make the appointment the I left a message for a service appointment because the line was busy and I never got a call back. When I called back again to make the appointment the lady was so rude to me that I decided to got to the Sherway location instead. The Sherway location has always served me quickly with kindness and respect. I was so annoyed when I got off the phone with the Yorkdale location. Business can be done elsewhere. Treat your customers right. More

2013 Jetta 2.5 purchase In 2013 I purchased a Jetta at Yorkdale VW and it was a problem for me. I think that the car wasn't properly inspected and it was let go out of the l In 2013 I purchased a Jetta at Yorkdale VW and it was a problem for me. I think that the car wasn't properly inspected and it was let go out of the lot with faulty brakes as it wouldn't stop at times. It turned out that was a some broken pin and I had to go back a few times because they kept on changing things like the master cylinder etc. I just wanted to change the car for anther one and even offered more money to get rid of this one, called VW Canada and in the end I just had to accept a new car with a break repair right out of the lot.. I wasn't given anything for the troubles I endured but on the positive side the car was fixed. More

They are bold and change their words I had this experience with pre-owned department. The staff pushed me to get my signature on paper and they don't care about level of their voice and I had this experience with pre-owned department. The staff pushed me to get my signature on paper and they don't care about level of their voice and attitude. They are not listening at all. Also, if you are not expert in cars don't go there. The specifications and condition of their cars are not as they claim. More

Poor quality product, difficult to deal with, poor listening I bought a new 2013 Volkswagon Passat from the Yorkdale Volkswagon dealership at 600 Wilson Avenue in Toronto. 3 months after I bought the car it star I bought a new 2013 Volkswagon Passat from the Yorkdale Volkswagon dealership at 600 Wilson Avenue in Toronto. 3 months after I bought the car it started to make really loud noises constantly and especially while braking and a rattling sound. Also the heater knob jumps automatically to high when it is turned to the second setting. I have complained multiple times to the dealership and they told me that the sounds the car was making was normal and they have not fixed it for me. The car is till under warranty and they have refused to fix the problem or even to admit that there was a problem. I would not have expected a brand new car to have problems. And the problems with the car keep getting worse! I would like the media's help to expose the dealership for their poor business practices. More

Sales Rep cannot control his temper and yells at customers I was introduced with this sales rep, Frank Mazzulla, on July 21st to purchase pre-owned EOS. He and I always communicated over the phone. He was alwa I was introduced with this sales rep, Frank Mazzulla, on July 21st to purchase pre-owned EOS. He and I always communicated over the phone. He was always angry, rude, and very ill-mannered. He didn't mind calling at 10:00 pm either. I was supposed to bring the car to my mechanic, which the sales guy and I agreed on. He set me up with other guy to help me bring the car to the mechanic on August 1, Friday but it did not work out. I was supposed to go sign all the paper the very next day, August 2, Saturday to finally get the car. I talked the sales guy over the phone to tell him that I couldn't bring the car to the mechanic. While I was talking to him over the phone, he got phone call from someone else and he called me back after 3-4 minutes. As soon as I answered his phone, he started yelling at me. I tried to talk to him but he was saying "Stop there, I am not gonna listen to you. We are not going to sell the car to you okay??" and he just hung up the phone. I understand that sales job is not easy. However, if he cannot control his temper and he takes anger out on customers all the time, he shouldn't really deal with customers. Also, when he refused to provide services and products to someone on behalf of the dealer shop, he better have legally reasonable reason to do so. If the reason I was rejected and treated unfairly was only because I was complaining, who will be able to buy a car? Should all customers stop complaining and do whatever the sales guy asks to do? More

Wow! What service In the market for a VW Passat, current car was a Passat, was recommended to se Deeps (Sales Manager) He gave me all the information on different packa In the market for a VW Passat, current car was a Passat, was recommended to se Deeps (Sales Manager) He gave me all the information on different packages and then tailor made a finance package that suited my budget. All this without any strong arm pressure, in fact so relaxed I have recommended all my friends and family to Yorkdale VW. More

worst experience in any dealership that i ever had. for a VW dealership that has such great name well that name for me now is no longer at high standards. from salesman to service and to top it all off to VW VW dealership that has such great name well that name for me now is no longer at high standards. from salesman to service and to top it all off to VW customer care or don't care as it should be called. there 115 point inspection is truly a very bad joke. i would have had a better dealing with some fly by night used car lot then this dealership should be operating from the back of a gas station maybe then they will have to work hard to earn the confidence of their customer. but to bare the name VW made in Germany is a real sham. there should be laws in place against such dealerships. anyone can take three pages of point checks and sign off that all these things have been checked. and their customer (don't) care at VW backs them up. that's they will make whatever deal because they know that once the customer signs they are stuck with the car no matter what kind on condition they delivery it. i can go on and on but please JUST STAY FROM 600 WILSON AVE. that's at the corner of dufferin and wilson. More

I purchased a 2013 Passat TDI SEl from selwyn and his professionalism as a car salesman goes far and above the last VW dealer i dealt with . Also the business manager Giovanny helped me out with an e professionalism as a car salesman goes far and above the last VW dealer i dealt with . Also the business manager Giovanny helped me out with an existing problem which he did not have to too and shows you there are actually still some good guys left in this business. More