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Wolfe Mazda

Surrey, BC

4.7
666 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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666 Reviews of Wolfe Mazda

July 10, 2018

Great Car Buying Experience My girlfriend had been car shopping for several weeks before finding Aaron and driving away happy in a CX3. When my old vehicle needed to be replace More

by DaveC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Wilson, Holly, Nate
Jul 11, 2018 -

Wolfe Mazda responded

Wow! Thank you so much for taking the time out of your busy day to share this lovely review, DaveC! We are thrilled that our Sales and Leasing Consultant, Aaron Wilson and our Financial Services Managers demonstrated such wonderful customer service that both, you and your girlfriend purchased your vehicles from our dealership. Recommending Wolfe Langley Mazda to others means the world to us. Thank you for that and thank you very much for your business. We would also like to congratulate you both on your new stylish and award winning Mazdas! The CX-3 and CX-5 are great choices. We wish you guys many safe and enjoyable drives. Zoom Zoom!

July 05, 2018

How much money should I make How much money should we make on the sale of this car is what I was asked. I was dealing with Arron Wilson. I already had a price on a specific Mazd More

by Falkey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Wilson
Jul 09, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, as it allows us to improve. We sincerely apologize for the recent experience you had at our dealership. This is not representative of the exceptional customer service we are known to deliver. We would really appreciate the opportunity to make things right and regain your trust in us. Please feel free to contact our Director of Sales, Patrick Curtis directly at 604-534-0181 to address and resolve your concerns. Thank you

June 29, 2018

I keep coming back. I've been a customer for 11 years. My experience has always been great. Their service staff is more than happy to show what the problems are when disc More

by andrewh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Paulokangas
Jul 04, 2018 -

Wolfe Mazda responded

Thank you for the perfect score and fabulous review, andrewh! Your loyalty and kind words are truly appreciated. Thank you for taking the time to recognize our Service Manager, Mike and our Wolfe Langley Mazda Service Team for consistently providing you with exceptional customer service. Glad they are informative and thorough when offering you solutions for your vehicle maintenance concerns. Our clients safety is important to us. We value your business and look forward to serving you for many years to come. See you next time.

June 27, 2018

"I'll be back!" Great Service with competative prices and friendly staff! Repairs and maintenance completed as explained and recommended. Car returned clean and withi More

by Cruze14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen and Mark
Jun 27, 2018 -

Wolfe Mazda responded

Thank you, Crusze14! We really do appreciate the time you took to share the wonderful experience that you had at our dealership. We are grateful that you recognized our Wolfe Langley Mazda Service Team for consistently providing you with friendly and efficient customer service, along with giving you the best prices in our industry. Who doesn’t love a freshly washed car?! You will always receive a complimentary car wash when you come in for a service at Wolfe Auto Group! So pleased that you liked that extra touch. We value your business and loyalty and we not only look forward to your next visit but we look forward to serving you for years to come!

June 25, 2018

Fantastic Service Waited for my vehicle to get the oil changed and tires rotated. Was told it would be an hour. Was done in 45 minutes and that included a wash! Always More

by Yazzy777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Jun 25, 2018 -

Wolfe Mazda responded

At Wolfe, we pride ourselves in providing exceptional customer service, so we appreciate the time you took to recognize Alan and our Wolfe Langley Mazda Service Team for providing just that. Glad to hear how our team had your vehicle ready and washed earlier than anticipated, so you could get on with your day. We look forward to serving you again soon. Thank you for choosing our dealership for all your automotive needs. Have an awesome day, Yazzy777!

June 19, 2018

Service was fast and friendly The service was great and I received a washed and and clean vehicle in return. The associate was friendly and knowledgeable and answered all my questi More

by Sylvia123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emma Lee who booked the servicing and don’t remember the name of the male associate I dealt with, sorry.
Jun 19, 2018 -

Wolfe Mazda responded

Thank you for sharing the recent experience you had at our Wolfe Langley Mazda dealership, Sylvia123. So nice to know how much our clients appreciate the complimentary car washes that we provide with every vehicle servicing. Thank you for recognizing Ema-Lee and our Service Advisor for the friendly and knowledgeable customer service they provided you. We will be sure to pass along the kind words to them. We value your business and look forward to serving you again soon. Have a wonderful day!

June 15, 2018

Check up The Wolfe team has taken excellent care of my car. Only my second brand new off the lot car.... the team understands how important it is to me. More

by Mmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Allen
Jun 18, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us. We are extremely pleased to hear that our Wolfe Langley Mazda Service Team has taken excellent care of you and your cars over the years. It brings us great joy knowing that you have experienced Wolfe’s efficient, friendly and exceptional customer service first-hand. We value your five star review and business. We look forward to serving you again soon. Have a wonderful day!

June 13, 2018

Second Maintenance Another good experience. Even though the appointment would have taken just an hour to complete, I still received a shuttle ride home, which was much m More

by Tim
Recommend Dealer
Yes
Employees Worked With
Forgot the name.
Jun 14, 2018 -

Wolfe Mazda responded

We appreciate the feedback and the 5 star review, Tim. So wonderful that you had another great experience with our Wolfe Langley Mazda Service Department. Thank you for letting us know how convenient you found our shuttle service and complimentary car wash with your service. We value your business and look forward to serving you again soon. Have a great afternoon.

June 05, 2018

Efficient and speedy I was able to bring my car in to be repaired the same week I called in. I asked for it to be done by a certain time and it, was in fact, completed bef More

by zoomzoom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Alan
Jun 05, 2018 -

Wolfe Mazda responded

Thank you for the great review and for giving us the opportunity to serve you. So glad that we were able to book your appointment in an timely manner. Thank you for noticing how friendly, helpful, informative and efficient our Wolfe Langley Mazda Service Team was during your visit. We will be sure to pass along your kind words to our Service Department. With so many choices in the industry, we are grateful that you chose our dealership for your automotive maintenance needs.

June 01, 2018

Always an up sell This dealership is always on the prowl to up sell you on services. There is always something to fix or will be. For instance I just had the rear bra More

by carowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alan
Jun 04, 2018 -

Wolfe Mazda responded

Thank you for your feedback as it gives us the opportunity to improve. We are very sorry that you feel this way and we understand your frustration. It is important that our clients are happy and safe on the roads when they service their vehicles with us. We would like to look into this matter further, please feel free to contact our General Operations Manager, Marc Livingstone directly at 604-534-0181, so we can follow up. We look forward to speaking with you and we hope to resolve your concerns. Thank you

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