Winnipeg Hyundai

Great salesperson We saw one of Winnipeg Hyundai's pre owned vehicles advertised on Auto Trader. Because we live outside Winnipeg, we phoned first to inquire about the We saw one of Winnipeg Hyundai's pre owned vehicles advertised on Auto Trader. Because we live outside Winnipeg, we phoned first to inquire about the car. We met our salesperson Kaelen on the phone. He was pleasant, knowledgeable about the vehicle and answered all my questions. Also, he emailed the car's service records and Car Proof, plus always responded quickly to my messages. It turned out that Kaelen had family in our town - so he brought the car out for us to see. He was courteous, well informed and allowed us to take our time at the test drive even though he'd already put in a full day's work, and driven an hour to reach our home. He did not pressure us to buy, but he listened well so that he could show how the features of the vehicle matched our needs. We also talked about the drawbacks .. no vehicle is perfect and Kaelen gave us the facts we requested. I trusted Kaelen's knowledge and service, and after purchasing the vehicle, felt we'd made a sound decision. We paid cash, plus, the car was very well priced, so there was little room for negotiation. However, as we usually buy new vehicles, we were surprised by what we now know is the customary, taxable, 'documentation fee' added to the price of used vehicles. In the end the dealer agreed to accept a reduced documentation fee and we were satisfied with the price. Although this post requires a rating, I cannot truly rate this dealership as our experience was so limited. What I can say however, is that we were impressed with great service from our sales person, Kaelen. More

Terrible dealership. Stay away Fist time at dealership, went in to buy vehicle and after a lengthy negotiating process, came to an agreement and signed the paperwork accepting the v Fist time at dealership, went in to buy vehicle and after a lengthy negotiating process, came to an agreement and signed the paperwork accepting the vehicle for the agreed upon price. 84 months, 0% financing. We had agreed upon the final price everything in, including taxes. During the final stages of paperwork I decided to double check the payments and noticed the price all in came to over 1000$ more than agreed upon. When I asked about this, I was told that it was due to extra "fees" that are on top of the price. When they couldn't explain what the fees actually were and I had stated that I would not pay a cent above our agreed upon price, the deal fell apart. As I was walking out, they tried explain that the sales manager was new and had made a mistake. Needless to say, I still left. Fast-forward 4 months and I actually returned to the dealership since I had still not purchased a vehicle. Decided to try them again since it was a very convenient location. This time my experience was far worse. Again we came to an agreed upon price. This time all the payments worked out. Signed the agreement, made a deposit and did the financing. Bought a dealer demo that had 6000Km on it.... so we were told.... On the day before we were to pick up our new vehicle, we got a call to say that our financing had gone through, but there was a problem. The car we had bought actually had 11000km and not 6000km. The car was over one year old, and the dealer who had supposedly been driving the vehicle was actually driving a different one. Obviously we were not happy with this and asked who had been driving the vehicle. And asked if it was driven by customers or multiple people. They could not tell us and just kept saying they weren`t sure... So they are off by 5000km and no idea who was driving the vehicle... not a chance we were buying this one. We were then offered a price for a brand new one, which was still way above what we were paying for the dealer demo. As well as being way above the invoice pricing of the vehicle during the supposed `dealer invoice pricing` sale. There was little in terms of apology or accepting responsibility for their error. I stated that we had a signed agreement on a price, as well as a deposit and financing in place. It is now their responsibility to supply me with a similar or better product. I offered to pay extra money for the new one but we could not come to an agreement. 2 Terrible experiences with an absolutely terrible dealership. I was warned before by other people as well as other negative reviews. Should have listened! More