Whitby Subaru

My husband and I made an  appointment with Gary Pinnock at Whitby Subaru the end of January to look at previously owned SUV's. Gary was so friendly and helpful that we relaxed immediately. He showed us exa at Whitby Subaru the end of January to look at previously owned SUV's. Gary was so friendly and helpful that we relaxed immediately. He showed us exactly what we were looking for and we test drove 2. When we told him that it might take us awhile to check out everything, he calmly suggested we take our time and that we shouldn't worry. Despite the fact that my "better half" and I seldom agree on things, we both loved the first SUV within minutes. We each took it for a long drive and stopped to check all the features, buttons, space, etc. The longer we drove it, the better we liked it, but thought we should test drive the second vehicle for comparison. When we returned to the dealership we wanted to ask Gary several questions and talk about the prices. He was very knowledgeable as he patiently answered all our questions, without being pushy at all (which we really appreciated). We made an offer on the 2017 Forester and Gary went to 'bat' for us to to make the deal happen. Alan, the Senior Financial Services Manager was very professional, accommodating and knowledgeable as well, while completing all the paperwork, extended warranties and so on. We were so pleased with Gary, Alan, the Forester and the dealership, a month after picking it up, we're even happier with our decision. We both highly recommend Gary Pinnock and the entire staff at Whitby Subaru. More

Great customer service and fixed everything I was concerned with She was super and knew right away what I was talking about as I am not a car person. concerned with She was super and knew right away what I was talking about as I am not a car person. More

Great service and experience for a first car owner! I got myself a used 2020 Subaru Crosstrek and it is amazing! Jeff was a great help & helped me with every step for being a first car buyer! He answered all myself a used 2020 Subaru Crosstrek and it is amazing! Jeff was a great help & helped me with every step for being a first car buyer! He answered all my questions and took the time to make sure I understood everything! Thanks again Jeff and thanks For making this a great experience! More

We have leased 4 vehicles from Whitby Subaru. Also our son just leased a Crosstrek as well as us recently. Chris Morrison has been our salesperson for 3 of our vehicles and our sons. Chris is very know son just leased a Crosstrek as well as us recently. Chris Morrison has been our salesperson for 3 of our vehicles and our sons. Chris is very knowledgeable about the vehicles he sells. I would recommend anyone who is buying or leasing a vehicle through Whitby Subaru to contact Chris. You won't be disappointed in his professionlism and his knowledge. Leon, Colleen & Justin Osier More

Firstly let me say that I'm very happy with my Subaru vehicle, but less so the dealership. My story starts with the lease on my 2018 Crosstrek coming to an end and deciding to buyout the lease. I called vehicle, but less so the dealership. My story starts with the lease on my 2018 Crosstrek coming to an end and deciding to buyout the lease. I called my salesperson and requested the details. I was emailed the outstanding dollar amount inclusive of dealership fees and taxes, and advised that a safety, to be provided by the dealership, was required. During the safety I was informed that a rear brake replacement at $500.00 + would be required. I knew this not to be true since I had measured both pads and rotors the week prior and found them to be well within the safety specs. When I challenged the service rep with this information I was told that I was correct, but that the brakes pads were seized and would at least need servicing. I was not pleased but came to an agreement for a service charge of $65.00. 2 days later I went to the dealership with a money order for the requested amount and sat down with a business manager to complete the details. During this period I was advised that they had incorrectly calculated the amount and that I would need to pay and additional $81.00. After the initial grab for an unwarranted service and now this latest squeeze for more money, I'd had enough. I informed the business manager that I was extremely unhappy and questioned the logic of losing a long term customer - 5 cars over 20 years - to cover their $81.00 error. Unfortunately, it fell on deaf ears. To conclude, you'll be made to feel welcomed and valued as long as you keep handing over your money. Once they perceive that this may no longer be the case you'll quickly realize of how little value you really are. More

This is the third vehicle I have purchased or leased from this dealership and have always dealt with the same sales representative. I enjoy driving a Subaru but, more importantly, I completely trust Chris t this dealership and have always dealt with the same sales representative. I enjoy driving a Subaru but, more importantly, I completely trust Chris to look after my vehicle needs. He gives me honest answers and good recommendations. More

I sense a bit of a theme here from reading the other reviews and I wished I had read them prior to getting my car towed here. I feel like a can cut and paste many of the comments. Little to no communic reviews and I wished I had read them prior to getting my car towed here. I feel like a can cut and paste many of the comments. Little to no communication while they had my vehicle for 20+ days. Between the dealership and @subarucanada the technicians worked to troubleshoot my car and re-assured me that the parts and some labour would be covered under warranty. At the end they handed me a bill for $2k+ no warranty support and 11 hours worth ( they supposedly reduced this ) of labour while the car was under 100K and less than 4 years old. The service manager was disrespectful and I had to constantly call into the technical advisor with no return phone calls or emails. This type of service is why customers do not return to dealerships for support and feeds into the dealership stereotype - thanks for absolutely nothing! I will never buy a Subaru again and highly do not recommend this dealership. More

Hands down the WORST customer experience ever of my life. So many promises made, none of them delivered on. Paul constantly changed the value of my car and refused to answer my emails. I experience some of t So many promises made, none of them delivered on. Paul constantly changed the value of my car and refused to answer my emails. I experience some of the most offensive communication ever and Paul was impossible to get a hold of. I'd rate them 0 stars if I could. BUYER BEWARE. More

I purchased a new forester a few weeks ago, was told I could pick it up a few days later, at 5 pm. I arrived early but my vehicle wasn't "ready" until after 8 pm. When they brought my vehicle to me, it could pick it up a few days later, at 5 pm. I arrived early but my vehicle wasn't "ready" until after 8 pm. When they brought my vehicle to me, it still wasn't ready and the sun was setting so it was difficult to properly inspect the vehicle. I had to come in a few days later to have them finish installing components -- I would be in and out in 15 minutes they said. When I brought it back, I had found another issue with my new car that I asked to have addressed. After close to 2 hours my car was returned dirty and wet (looks like they sprayed it with a garden hose) and with the installation guide stickers still on the part they installed. They did not have the parts to fix the new issue so they told me they would call me when they arrived and I would have to come back, again. Three weeks later, I still haven't been called. I called today and found out the parts are there but no one bothered to call me. When I purchased the vehicle, they told me if I purchased my winter tires there, they would store my other set for free. So, today I called to inquire about purchasing winter tires. They don't have rims that fit my Subaru -- SMH! They told me I could pick some from a third party they use and they could order them for me. The third party prices are 30% higher than any of the other places I looked at and their selection is small and boring. I suggested I would buy my my rims elsewhere and buy my tires from them. They informed me that if I did that, I wouldn't qualify for the free storage. I explained that I was told I just had to buy my tires from them, not the rims. They told me there was nothing they could do. I asked to speak to a manager. After being on hold for 20 minutes, they told me he was in a meeting and unable to take my call. Buying a new car is always exciting and pleasurable. This time it was not. How much of my time do I have to waste because of their incompetence? These people don't care about their customers. I won't buy from them again. More

I just want to say I should of looked at some of the Dearship reviews rated at 2.6 Is for a reason.. We bought 4 new cars from there and this year I purchased a used vehicle and was convinced to buy t Dearship reviews rated at 2.6 Is for a reason.. We bought 4 new cars from there and this year I purchased a used vehicle and was convinced to buy the Extended Warranty. The sales pitch seemed great until you go requireing it. What a difference with customer service buying a used car. I dealt with Sean at service who never returns calls until I asked to speak to management. I had a warranty issue from the time I purchased the vehicle that I was told that it was covered. Once the car was in, I was given a rental because it's under warranty. 3 days later I was told it wasnt covered. I was told to bring it to another dealership so they washed there hands and forgotten regarding this matter. Never again will I return and will never recommend this dealership. Sad after a long relationship. More