Whitby Subaru

We purchased at 2012 Impreza from. C&C motors. Problems with the car started almost right away. The car's oil light kept coming on. We took the car in before it was due for its first oil change du Problems with the car started almost right away. The car's oil light kept coming on. We took the car in before it was due for its first oil change due to this. We did this for every oil change because the oil light kept coming on. We were instructed that we had to bring in our car weekly so they could measure the oil levels and see what was going on. We were never given a free oil change even though the car is under warranty and clearly there was a problem with it. They finally diagnosed the car and we were instructed to bring it in for repair and were advised that we should drop it off Friday and it would be returned to us Friday. We made arrangements to be down a car during this time. We then got a call from the persoWe purchased at 2012 Impreza from Subaru C&C motors in Whitby. Problems with the car started almost right away. The car's oil light kept coming on. We took the car in before it was due for its first oil change due to this. We did this for every oil change because the oil light kept coming on. We were instructed that we had to bring in our car weekly so they could measure the oil levels and see what was going on. We were never given a free oil change even though the car is under warranty and clearly there was a problem with it. They finally diagnosed the car and we were instructed to bring it in for repair and were advised that we should drop it off Monday after work and it would be returned to us Friday. We made arrangements to be down a car during this time. We then got a call from the person handling out service who told us they took the car apart and then realized that one of the parts was on back ordered. We both work, so we needed to get a rental car from them. They had our car for two week. When we got a call the car was ready they told us it was going to be $3oo and something dollars. We were in shock. They told us we had to pay for yet another oil change and the rental car. We called Subaru Canada who said they would not pay for the rental but if the dealership cared about their customers they would absorb the cost because they were the ones who screwed up by taking apart the car without all the parts on hand. They said it they should have never taken the car apart without all the parts being there. We were advised that we would have to work this out with the dealership. The dealership said we had to pay and that if we didn't return the rental it would just be costing us more money. We had no choice; we had to pay in order to get our car back and to avoid more charges. Further to this, the salesman we bought our first car off knew that we wanted to buy a forester next. Well it won't be from C&C that's for sure! I myself worked at a Ford Dealership in Mississauga and something like this would NEVER have happened there as they value their customers.n handling out service who told us they took the car apart and then realized that one of the parts was on back ordered. We both work, so we needed to get a rental car from them. They had our car for two week. When we got a call the car was ready they told us it was going to be $3oo and something dollars. We were in shock. They told us we had to pay for yet another oil change and the rental car. We called Suburu Canada who said they would not pay for the rental but if the dealership cared about their customer that they would absorb the cost because they were the ones who screwed up. They said it they should have never taken the car apart without all the parts being there. We were advised that we would have to work this out with the dealership. The dealership said we had to pay and that if we didn't return the rental it would just be costing us more money. We had no choice, we had to pay in order to get our car back and to avoid more charges. Further to this, the salesman we bought our first car off knew that we were wanting to buy a forster next. Well it won't be from C&C that's for sure! More

Decent work, uncooperative service center as they are not very flexible in terms of customer service. Friendly staff for the most part though. Not much choice in Subaru dealerships around. very flexible in terms of customer service. Friendly staff for the most part though. Not much choice in Subaru dealerships around. More

Bought a new 2012 Impreza, recording gas mileage 200-300 kms less per tank then other owners. Unable to locate the problem after diagnostics and fuel tests they tell me there is nothing wrong with my car. kms less per tank then other owners. Unable to locate the problem after diagnostics and fuel tests they tell me there is nothing wrong with my car. I guess I should just suck it up and put the extra $150/month of gas in it. NOT! I would rate this dealership #1 in customer frustration. More