Westminster Toyota

I had a disappointing experience with New Westminster Toyota, particularly with the manager, Harvinder Tinna. When purchasing a vehicle, I was unexpectedly charged for a leather seat treatment that I did Toyota, particularly with the manager, Harvinder Tinna. When purchasing a vehicle, I was unexpectedly charged for a leather seat treatment that I didn't want. This charge stemmed from a previous customer whose financing had fallen through, but instead of absorbing the cost, Harvinder attempted to pass it onto me. The sales associate, Kalpesh Shah, was excellent and did his best to help remove the fee, but unfortunately, it was the manager's decision that carried the most weight. To make matters worse, Harvinder didn't have the decency to speak with me directly. Instead, they sent a representative, Kenney, who tried to act as if they were giving me a deal, even though I clearly understood that the dealer should absorb the cost. Kenney's handling of the situation only made me more upset, as he was unhelpful and condescending. Even though I could have walked away, I had already placed a deposit back on January 27th, and my vehicle was continually delayed. Despite my flexibility on color preferences, I didn't feel like my order was treated with priority. Overall, Harvinder Tinna’s approach felt self-serving, trying to pass unnecessary costs onto buyers instead of taking responsibility. I will be cautious about recommending this dealership moving forward. More

Non trust worthy, they change the deal last minute after wasting my time for 2 hours. Very unprofessional and disrespectful. wasting my time for 2 hours. Very unprofessional and disrespectful. More

I have been a loyal Toyota customer for ten years, but with the behavior I have seen at Toyota, I will stay away from Toyota from now on. I recommend that if you are going to do business with this dealers with the behavior I have seen at Toyota, I will stay away from Toyota from now on. I recommend that if you are going to do business with this dealership, make sure to put everything on paper and sign it because they easily forget everything they say. More

If 0 was an option that is what i would be leaving. I purchased a 2021 Tacoma TRD Sport from Westminster Toyota. We agreed to a price and when I came into sign the document showed 800 more than the agr I purchased a 2021 Tacoma TRD Sport from Westminster Toyota. We agreed to a price and when I came into sign the document showed 800 more than the agreed upon rate. After I explained that Gary Ho went to his manager and came back with a value that was still 400 more than we agreed upon. Finally came back with a value that was a dollar higher, whatever thats fine. From there we moved onto financing and I had looked into what I was approved for in advance and they hit me with a 12% interest rate. I once again said I know I am approved for much less, they argued thats the best they can do. I insisted to run it through RBC and sure enough it came back at what I expected at 7.5% I insisted that the truck be cleaned up and they fix the wiring to the light bar so all was good for me to drive away. After signing all the papers I hop in the truck and the light bar is not working still. Word for word, “it’s just a decorative piece, we disabled it during inspection” A decorative light bar that doesn’t light up? Then why was it advertised on the listing. I was told I would have to fix that at my own cost. Gary told me he gave it the premium detailing and I drop the tailgate once I get home and see it is covered in plaster. It gets worse, the next day I went to North Shore Off Road to inquire about the light bar and they informed me that these are not the OEM Toyota Shocks, they are Rough Country Shocks the bottom of the barrel. This was advertised as a TRD SPORT PREMIUM package. But what I purchased for 55k is not to Toyota TRD standards. The value of these shocks is worth 1/4 of what the OEM ones would be. All in all it’s clear now they were trying to scam me at every corner. Gary Ho was useless in his car knowledge and ability to help me out through this big purchase. All these issues were addressed to the manager and the only solution was to buy the truck back from me.. Highly recommend you avoid this dealership. Its a shame for I had heard great things about Toyota so assumed going directly though a dealer would be in my best interest. More

Hii Westminster Toyota guys are scammers using the trade-in method . it’s happened with me last year, I bought new Toyota highlander and in trade in I given my car Toyota camry 2018 (clean tittle)… trade-in method . it’s happened with me last year, I bought new Toyota highlander and in trade in I given my car Toyota camry 2018 (clean tittle)… Market value it’s cost $23000 but according to salesman it’s cost only $ 17000 I agreed with this deal but in papers every thing was changed.. salesman put me in trust and he took my signature on all paperwork after when I read papers i saw on paper they wrote only $ 8500 cost of Toyota camry.. I am not satisfied with deal.. so please be careful and double/triple times read all documents. Be aware of this type of scams. More

Team of scammers here. Trust me Do NOT buy cars from here. Be aware of hidden upcharges!!!! Trust me Do NOT buy cars from here. Be aware of hidden upcharges!!!! More

Ripped me off on trade in saying they'd have a hard time selling it, gave me $3,000 less than other dealers offered (only went through with it because others didn't have the vehicle I wanted) then listed my selling it, gave me $3,000 less than other dealers offered (only went through with it because others didn't have the vehicle I wanted) then listed my vehicle the next week for $16000 more than what they gave me for it. Should have listened to my gut and walked away from these crooks, . More

I bought a vehicle with a platinum ESP, and dealing with this dealership just validates why I despise doing business with any dealership. The service department is inconsistent with the invoices and I had t this dealership just validates why I despise doing business with any dealership. The service department is inconsistent with the invoices and I had to inquire about the discrepancies. They did not communicate the dates of the services as they progressed and I missed out on some of the maintenance steps as a result even though I provided evidence. More

Please beware of KARTIC from this dealership. He will scam you into buying the car at a much higher price than the actual price. And after scamming you the whole team gets together and has a laug He will scam you into buying the car at a much higher price than the actual price. And after scamming you the whole team gets together and has a laugh about how you were so naive to trust their words. Tip: If you realize that you were scammed into signing for a higher price than promised, immediately ask them to take the car back and reverse the transaction. They have done this many times and cannot refuse you. YOU CAN REVERSE THE FAULTY TRANSACTION OR ELSE GO LEAGAL ON THEM. More

I've bought a toyota corolla used hybrid 2020 model which was CERTIFIED PRE OWNED , my advisor was HANNAH GALLARD on may 2023 not sure if this person still working there or not but the whole dealership is co was CERTIFIED PRE OWNED , my advisor was HANNAH GALLARD on may 2023 not sure if this person still working there or not but the whole dealership is corrupted , despite I paid over 35000$ for used 3 years old base corolla hybrid ( you can get 2024 corolla hybrid for 32000!!!! insane) also car came with tons of issue which the main one was brake pedal glitchy noise which I took back my car over many times to them for fix the glitchy noise but every time they insisted there is no noise 😂 until I record the video you can see down below and noise is obvious unless someone doesn’t really want to hear and again they did nothing but play with me and acting like a movie actors they consider customers as idiots ( the service advisor person that you need to stay away from is : his name is ROBERT )!! )plus they charged me 5000$ for extended warranty, worst dealership in whole canada, they scam you as much as they are able to do so, hopefully before my warranty finished I took my car to another Toyota dealership and they changed the whole part with no cost. stay away from this dealership at all cost. More