Westminster Toyota

Do not trust anything they tell you! Wow, I have never dealt with a more dishonest and deceitful group of people! Last month we came from out of town to purchase a 2018 Ford F150 wi Wow, I have never dealt with a more dishonest and deceitful group of people! Last month we came from out of town to purchase a 2018 Ford F150 with about 55,000kms. Before coming we asked lots of questions and were happy enough with the answers. We asked about the safety and service and warranty. We were told that the truck was recently serviced, had a full safety in the shop, and that it came with a 30 day warranty that covered “everything”. WE SHOULD NOT HAVE TRUSTED THEM, and should have asked for all this explicitly written out, signed and dated by more than one person. I’m apparently too trusting of a human and I did not do this. We showed up to test drive and found that the passenger mirror wouldn’t adjust, no big deal though does tell me that perhaps the safety wasn’t that through. They did get that fixed before we purchased it. Fast-forward a week or two, and we start noticing a very severe rattle on startup, we contact the sales person that we have been dealing with to let them know that we’re having issues and then they were gonna need to be resolved. We got radio silence, then we got empty promises and then we got told we need talk to a manager. We call the manager, send videos of the issue. They seem like they are going to cover the issue but always use vague language like “ we will deal with it” or “we will come up with something that makes us both happy”, when I asked them direct questions. I never get a direct answer. The manager then showed the video to the shop and apparently the shop indicated that it was a major job worth probably close to $2000. From there, the manager got even less helpful and tried to tell us that we had signed paperwork, indicating that the “warranty” only covered 10% of service and parts. We thoroughly look through all the paperwork that we have, and not a single piece of paper indicates anything to that effect. We contact the manager he says that we did sign it and send it to us. We confirm he has the right email and then wait for it, we still have nothing and I only told that “it’s coming”. 4 days later we still do not have it (probably because we didn’t sign it and it doesn’t exist) they are still not coming forward to fix the issue and are now actively avoiding our phone calls when we call. Today we brought our truck to our local shop and they informed us that there is no way that the oil change was done recently and that it looks like the truck has not been serviced more than 2 or 3 times in the 55,000 kms, that the filter is completely gummed up and that they recommend we return the truck if we can. We contacted the dealer to tell them about the report and once again radio silence, we suggest that we split the cost of the repair, again radio silence. So we appear to be getting nowhere and will probably have to pursue small claims court to get them to hold up their end of the bargain. AVOID! GO ANYWHERE ELSE! DON’T BELIEVE THEM! DON’T TRUST THEM! More

We recently purchased a 2023 4Runner from Westminster Toyota, It was a late arrival from Japan to the dealership, We were helped in the purchase process by Ryan. This young man knows his vehicles and w Toyota, It was a late arrival from Japan to the dealership, We were helped in the purchase process by Ryan. This young man knows his vehicles and was very polite, and demonstrated no pressure. His interest lay in finding us the vehicles we wanted. Desmond the financial guy similarly showed no pressure to upsell the usual things like paint and fabric protection, etc. We did purchase the extended warranty and undercoating package but we had decided on these while deciding to purchase a new vehicle and prior to visiting the dealership. Felix was a great help in driving us to the back to arrange a draft. We found the people we dealt with at the dealership to be friendly and accommodating, and knowledgeable about Toyota vehicles, All-in-all, a very satisfactory transaction. I would recommend Westminster Toyota without reservation. More

Bad sales rep Tanya Teja. Dishonest, low effort. Take your business somewhere else. The lack of professionalism from sales was laughable. Dishonest, low effort. Take your business somewhere else. The lack of professionalism from sales was laughable. More

After trading in and then buying a 2023 Highlander at Westminster Toyota, I can recommend this company 100%. Very fair dealing at all points, excellent customer service and followup. If you want a Toyota Westminster Toyota, I can recommend this company 100%. Very fair dealing at all points, excellent customer service and followup. If you want a Toyota, this is a great spot! Ask for Gary Ho, super nice guy and very down to earth. More

That’s a big xxxx I set apoitment for engine oil change. Send my children what’s 18 years old. Car has 76000km and they convinced her that she needs transmission oil change and so on and instead 100$ my bi Send my children what’s 18 years old. Car has 76000km and they convinced her that she needs transmission oil change and so on and instead 100$ my bill came 560$. They are thieves.don’t trust them! More

i had a highly negative experience at this dealership due to their unprofessionalism, incorrect information, which unfortunately affected my perception of Toyota cars as well. to their unprofessionalism, incorrect information, which unfortunately affected my perception of Toyota cars as well. More

So happy we walked in and met Lance Barrs. I was looking for a Tundra and my local Toyota dealers near my home made me feel I would be lucky to get one before next year. Lance was able to answ I was looking for a Tundra and my local Toyota dealers near my home made me feel I would be lucky to get one before next year. Lance was able to answer all my questions with out having to go look things up. He really knows the Tundra and I learned a lot about the truck that I did not know. Lance stayed in contact with me and in a quarter of the time that the other dealers suggested my truck was ready to pick up. The trade in price for my truck was what I had estimated and within 2 hours I was out the door in my new Tundra. Thank you Lance and Westminster Toyota for the great experience. More

DISHONEST, UPSELLING and GREED! If I read through the reviews here first, I wouldn't have been eagerly jumping into an agent promises. Things change in my work, travelling and us If I read through the reviews here first, I wouldn't have been eagerly jumping into an agent promises. Things change in my work, travelling and usage for my everyday commute, I own a highly sought after Toyota truck and I decide to shift my desire to a much fuel efficient vehicle. With the supply and demand in the back of my mind, I tried my luck sending emails to quite a few dealership around metro Vancouver and hope one or two of them might be delivering a good news for me. there comes this gentlemen name Mr. Gerald Adrian Lu (Sales Advisor) getting back to my email as saying he might have what I'm looking for. He mention that he has a RAV4 XSE Prime (mid grade) that someone had ordered from a year and half ago but ghosting them and he be glad to show it to me if I'm interested. Went in their same day Saturday. Test drive the XSE Prime, discussed a few things and was told to bring in the my truck ( I was driving my wife's car at that time since my son uses my truck to work on that weekend) on Monday since the crew that evaluates for trade ins will not be available on Sunday but he'll call me on tomorrow to confirm our Monday meeting with my truck. Sunday past, I received no calls (should be a red flag at that pt) so Monday morning arrives and I texted him asking what happed to him , why he did not call me on Sunday? After the usual excuse, He said the white coloured rav4 that was being shown to me was sold already. To my dismay, I showed a surprised look as I thought you called me in for that availability. But he showed me another inventory, another Rav4 prime (with the same scenario like previous scenario) with tech package which will cost me $5k+ more. I kept my open mind, test drived the xse tech pkg. and after that we had a discussion but to my surprised, I felt I was being upsell to a ceramic coating worth $3000 plus. he said the previous people who ordered it had it requested it to be ceramic coated before delivery. Ok? I said now I'm the next buyer inline and I don't want to spend that ceramic coating plus it's not like they already made the coating. When I test drive it, it was still wrapped in their white plastic from transport. Then he says they're unable to approved my proposed trade in value that I want. Fine? I will pay for it in cash. Then the rep started saying 'ok, I will let you know if the original person who order this is still interested in their order'. So I said all for awhile I'm basically dealing with you on a non existing vehicle. Then he goes 'well' as a courtesy, we need to make sure that the original person deserve a chance to get hold of the vehicle he ordered'. I agree but don't you think you should do that assignment first before luring a customer to your dealership twice for nothing? (I believe this is just a escape goat for them, after I turn around or go home they can easily say the original owner reached out to them and want it so they can sell it to another customer who really wants the vehicle without minding the upselling they are forcing to a prospect buyer). You made me come twice to your location that is not near to us. He said sorry that was the policy and if I wanna pursue to get a prime, leave a deposit with him and he'll see what he can do about it. I said after the experience I encounter here, I be gladly putting my downpayment somewhere else. They didn't realized by making a fool of themselves on a single customer ruins a huge potentials for future customers recommendation. Another point here is, does all this negativity towards this dealership reaches the top or higher management or corporate ppl? Do they care? If Im the owner of this dealership, I be having a closer look at the GM who manages his subordinates. Please be aware, If so happen your friend or relatives need a Toyota? PLEASE stay away from this dealership! Not all bad reviews are bad. They HELP! I would not definitely do or recommend doing business with them! Thank you! More

Many many thanks, Westminster Toyota team, especially Michael Chen (Manager) and Gary Ho (Product advisor), who has the professional knowledge and experience. I got my hybrid RAV4 finally, thanks a lot! Michael Chen (Manager) and Gary Ho (Product advisor), who has the professional knowledge and experience. I got my hybrid RAV4 finally, thanks a lot! More

I would not recommend doing business with Westminster Toyota at all as their sales team is full of cheating, unprofessional, and really greedy. In my case, I was contacted by a salesperson from there Toyota at all as their sales team is full of cheating, unprofessional, and really greedy. In my case, I was contacted by a salesperson from there, and then I put 500$ deposit as I had been told they will have a new model of hybrid will be there soon as they are the biggest dealership of Toyota in BC(they requested me to go there in a very short time, they also checked and took pictures of my trade-in car, a low mileage top model of another brand, didn't mention the value of my car at all even I asked). After then I started to prepare my payments. After around 1 month, "the car is there", in fact, it's not the car setup I required, instead, it's the order of someone who gave up buying at the last minute. They offered me a test drive before saying anything. I was pushed to sign a file to accept the price of the new car, as sales told me the car had an additional package that would require an extra ~$5000, I said it was fine. Then things went wild, their manager did an assessment of my car, and they showed me the MRSP sheet, it's really make me think they were out of mind: 1> my car value: $3000(I checked multiple website, it should be around 17k to 20k) 2> There was an additional charge called "service agreement": ~$2500 I told the salesperson, I understood you guys need to make more money for a single deal, but 1> is too far, I can accept $13k. They tried to convince me that a used same model was more expensive even with all the money I would pay. (that is a ridiculous comparison and trap) Later they even told me "You can do finance which can save me money", and give me a new sheet with an interest rate of ~7% for 36-month terms. (how can this help to save money????) I skipped it and asked for my deposit back later even though they offered me they can skip the so-called "service agreement". But I was super shocked by this really awful shopping experience with Westminster Toyota, how can Toyota and Canada have this kind of dealership??? PS: I got the same gas model from another dealer with their listed price and trade-in my car with 13k(I can choose to trade-in or not) in one month, even though it's not hybrid and the trade-in price is lower than the price in the market(anyway, it saved my time), why I am happy to accept the offer, as the new dealer is honest and sincere. More