West Edmonton Mall Toyota

New Vehicle Purchase We appreciate the no pressure attitude of the staff. This is the second new vehicle purchase we have made at Mayfield. While it is not the closest Toy We appreciate the no pressure attitude of the staff. This is the second new vehicle purchase we have made at Mayfield. While it is not the closest Toyota Dealer to our residence, we hope to have continued satisfaction with Mayfield. I was brought back to Mayfield by the efforts of Kevin Lay, due to a poor experience at a different dealer/service center. More

got nice truck very friendly people,costumer service,sales and body shop.goood job with my tundra.very easy to please individual.if i want to buy my next truck i wil very friendly people,costumer service,sales and body shop.goood job with my tundra.very easy to please individual.if i want to buy my next truck i will be buying from mayfield toyota again. More

Sales experience excellent but new car delivery experience p I dealt with Phi Nguyen as my salesperson and he was excellent. However, when I took delivery of my new Highlander, there were problems. First, the I dealt with Phi Nguyen as my salesperson and he was excellent. However, when I took delivery of my new Highlander, there were problems. First, the vehicle had a loud rattle and it was subsequently discovered that the service representative who installed the trailer hitch forgot to secure the exhaust system after installation. Second, the service person who installed the cross rails cracked a trim piece and did not fix it until I noticed the damage. Third, the finance department told me that the undercoating and paint protection had been done but, after I picked up the vehicle, I was told that this work had not been done. Phi was embarrassed by these problems and he made sure that they were solved quickly. I was pleased with the manner in which the dealership’s service department and management dealt with the problems. More

exvellent sales staff Chance was excellent, he made sure I got what I wanted and needed. Was interested in making sure I was happy and was readily contactable out of hours Chance was excellent, he made sure I got what I wanted and needed. Was interested in making sure I was happy and was readily contactable out of hours when I had a question. The financing was smooth and they made sure I was taken cate of in a speedy manner. More

Great service Very helpful . Went in look to look at 2017 model but with recommendations bought a 2018 rav4. Was a better buy for us. Thank you Very helpful . Went in look to look at 2017 model but with recommendations bought a 2018 rav4. Was a better buy for us. Thank you More

Thanks Andy Lam I found your associates extremely helpful, polite, knowledgeable and very helpful ,over and above what would be considered assisting a customer.... I found your associates extremely helpful, polite, knowledgeable and very helpful ,over and above what would be considered assisting a customer.... Andy Lam even went so far as to bookmark the most important parts of the handbook for us. thanks Andy we did appreciate your help.... More

Great service from start to finish. The salesman, Casey, was helpful and genuine which was why I am a repeat customer. After choosing the best vehicle for my needs, the transition to th The salesman, Casey, was helpful and genuine which was why I am a repeat customer. After choosing the best vehicle for my needs, the transition to the finance department was great and again the service was excellent. I would recommend and have recomemended Mayfield to anyone who asks where I bought from. More

Good and caring customer service with good follow up. I am very satisfied with the people I was engaged. They did a fantastic job. Particularly Ryan Taylor and Michael Linterman were very helpful and co I am very satisfied with the people I was engaged. They did a fantastic job. Particularly Ryan Taylor and Michael Linterman were very helpful and compassionate. More

Excellent customer service! Sales Consultant very informative with my specific needs. Immediate email response, and made me feel like a valued customer. The vehicle purchased ver Sales Consultant very informative with my specific needs. Immediate email response, and made me feel like a valued customer. The vehicle purchased very clean and affordable. More

Buyer Beware After purchasing a used vehicle that was not reliable and had issues. I traded it in for a newer vehicle and it too turned out to be a lemon. All that After purchasing a used vehicle that was not reliable and had issues. I traded it in for a newer vehicle and it too turned out to be a lemon. All that was offered was to take it in on trade and put me on the hook for a greater amount of negative equity. Both used vehicles were sold with poor tires. The second one having 3 different brands and treads on it. The first vehicle had well worn tires with a large chunk of the sidewall missing. It seems both vehicles had very little reconditioning done prior to being put in the lot. More