West Edmonton Hyundai

We had been looking for a new car for a little while, looking at the Audi A4 and also the infiniti G37X, but we were not decided, until we saw the new Genesis coupe GT 3.8 2013 at a dealership close by, looking at the Audi A4 and also the infiniti G37X, but we were not decided, until we saw the new Genesis coupe GT 3.8 2013 at a dealership close by, but the car was already sold, we made several calls to different dealership and even called outside of the province, I had made a call 10 days before at West Edmonton Hyundai to know if they had one, and also I mention to Alan the color we were looking for, but unfortunately like all the other dealership there was none available. To our surprise we received a call from Alan 10 days after the initial call to let us know he had a car for us, this car could have been easily sold to any local person, but to our surprised and delight Alan remembered us from the earlier call, with the exact car and color we wanted, within an hour we purchase the car over the phone, we picked our new car 2 days later on May 31st, when we enter the dealership, everyone we meet at the dealership made us feel like winner, which we already felt from having such a beautiful car. Alan is a total professional and provided us with a thorough explanation of all the options on our new Genesis. He took us step by step from test drive, financial affairs to registration of our new car. He is a true gentleman and made our purchase a very pleasant experience. I would recommend anyone looking to purchase a Hyundai to go see Alan at West Edmonton Hyundai even though we live in Calgary. Thank you Alan Kind Regards, Ron & Manon More

My experience with them has been terrible. We went to look for a new car and liked one that we saw. So they said we can put a deposit and do a credit app which we did. Well, that is where the problems look for a new car and liked one that we saw. So they said we can put a deposit and do a credit app which we did. Well, that is where the problems started. Firstly, there was another car in our price range that wasn't even offered to us BECAUSE they didn't have any in stock, even though it was almost exactly what we were looking for. Ok, shady but not enough for a bad review I am giving them. Well, we then decided that we didn't want to go ahead and purchase the car after all and that is where the problems started. They said that our deposit was not refundable. So now, no car, no money even though they said that if we wanted to back out of the deal we could. So explained our situation to AMVIC, they said it was a civil matter and to sue them, so much for AMVIC protecting consumers. BTW, they are screwing me out of a deposit for a car they had on their lot. So buyer beware. Went to SouthTown and they said that they would refund deposits. So make sure you understand there business practices before agreeing to anything with these guys. 2 epic thumbs down from me. More

After having the vehicle for only three months, I took my vehicle to KIA service department, I mentioned that the light for the back window would come on and stay on, also there was a rattling noise from rea vehicle to KIA service department, I mentioned that the light for the back window would come on and stay on, also there was a rattling noise from rear of vehicle when driving, there was unusual pulling/lurching feeling when braking. I was told that I needed new brakes. I was not a happy camper. I told them that I did not want it done till I talked to the salesman that sold me the car. After I spoke to Tom Peters the salesman, he suggested that I talked to Jeff at Hyundai, I did and we went for a drive, he told me that the driveshaft needed to be lubed. I went back to Kia and a mechanic came with me for a drive, he said the same thing as Jeff. They had a opening, took it right in. I did not have to pay $700.00 dollars for something I did not need. It did not cost me anything. Also the light on the dash and the rattlilng noise was not there anylonger, a piece of rubber was the cause of the light on the dash and the rattleling noise. This is all to the thanks of Mr. Tom Peters. Loretta Lariviere More

I would recommend this dealership to anyone, very professional,friendly, very informative, great customer service,they should be commended on there quick response to serve you and willingness to be o professional,friendly, very informative, great customer service,they should be commended on there quick response to serve you and willingness to be of assistance. I purchased a Sante fe and love it, great deal and sales manager, sales associate where exceptional. Thanks Wested Hyundai More

Alan Sugiyama at West End Hyundai is knowledgeable and honest and that allowed me to feel calm & comfortable shopping for a new vehicle. Alan was able to pinpoint the delivery of our vehicle, which was on honest and that allowed me to feel calm & comfortable shopping for a new vehicle. Alan was able to pinpoint the delivery of our vehicle, which was on a truck, right down to the day. Nice working with you Alan and I look forward to those free oil changes.I love my new 2013 Elantra. More

I felt very comfortable at the dealership, no pressure at all! Which is pretty rare. Usually I'm scared to walk into a dealership because I think I'll be forced into something I don't need or what, but Richa all! Which is pretty rare. Usually I'm scared to walk into a dealership because I think I'll be forced into something I don't need or what, but Richard was incredibly friendly, professional and honest right from the get-go. All of the finance managers were very personable and honest, easy to get along with, and walked me through everything I was signing (and NOT signing). Even the staff look like they enjoy the environment and each other's company! Looks like a great place to work. I would definitely recommend this place. 5 stars! More

The staff at the West Ed Hyundai dealership are friendly and very helpful - no pressure sales here - just good communication, straight forward and honest information and courtesy in dealings with people. I and very helpful - no pressure sales here - just good communication, straight forward and honest information and courtesy in dealings with people. I was very impressed with the level of service provided and the sincerity of these two gentlemen. I have already recommended this dealership to my neighbour. It is refreshing to have such a good experience in negotiating the purchase of a car. Call me a happy customer. More

We had visited other dealerships prior to going to West Edmonton Hyundai. In one case we had a very trying time to get out of the dealership, and the visit became very stressful. At West Edmonton Hyund Edmonton Hyundai. In one case we had a very trying time to get out of the dealership, and the visit became very stressful. At West Edmonton Hyundai we felt relaxed. Information with regard to negotiating a deal was very upfront. The staff very friendly and informative with all our questions, which made the whole process very easy for us. Our compliments to Andrei - he has great customer service skills, and was very pleasant and easy to talk with. More

After debating getting rid of my 2008 Equinox for some time, I decided to check out West Ed Hyundai after being referred by a co-worker. From the moment I stepped into the dealership, I was treated with r time, I decided to check out West Ed Hyundai after being referred by a co-worker. From the moment I stepped into the dealership, I was treated with respect, honesty and fairness, which isn't common at most dealerships I've visited. I met with Laurie who was able to help me decide on a vehicle and trim level that would suit my needs and budget, as well as provide detailed answers to my many questions. The finance department is outstanding, they were able to get the deal done with impressive speed. Last, but not least, are Aaron & Devon, two great guys who were able to smooth out the details and get me in my vehicle sooner than I thought. Overall, I'm glad I went to West Ed Hyundai for my 2012 Tucson GLS AWD. If you're in the market for a vehicle, I highly recommend checking out West Ed Hyundai! More

We had been looking for a new sedan and had read positive reviews of the 2013 Hyundai Elantra. Excellent, respectful customer service from Alan throughout all steps of the purchase (e.g. test drive, financi reviews of the 2013 Hyundai Elantra. Excellent, respectful customer service from Alan throughout all steps of the purchase (e.g. test drive, financing info, vehicle pre-sale checklist, meeting service staff). Diane in Financing was fast, funny, and efficient. In comparison to other dealerships in Edmonton, this was the tops. Will recommend to others! More