West Edmonton Hyundai

This is our first time dealing with a Hyundai dealership. We were treated with very friendly and knowledgeable sale associates. I highly recommend Richard Lam as a sales person, he was down to earth and know We were treated with very friendly and knowledgeable sale associates. I highly recommend Richard Lam as a sales person, he was down to earth and knows his cars. He was able to answer all of our questions and had no pressure. He didn`t make you feel like you should buy until you were very satisfied with the vehicle. We will for sure recommend this dealership. More

I recently purchased my first brand new vehicle from West Edmonton Hyundai and as a first time car buyer I had a wonderful experience. From the moment I walked through the door I was treated with kindness an Edmonton Hyundai and as a first time car buyer I had a wonderful experience. From the moment I walked through the door I was treated with kindness and respect. Christa Bezooyen, my sales associate greeted me with a warm, welcoming smile and spent the better part of the evening going through every detail about the car I was looking at. Not once did she make me feel pressured to buy, but rather, she encouraged me to take my time to feel comfortable with the vehicle, ask as many questions as I needed to and consider all my options. The service she provided definitely exceeded my expectations and I was relieved that I did not have to deal with the haggling of your typical sales person. It is obvious that Christa truly does love her job and genuinely cares about her customers. It was not only that I fell in love with my new vehicle but also the wonderful service I received from Christa that made me decide to purchase from West Edmonton Hyundai. Once I made the decision to purchase my vehicle, the rest of the process went seamlessly thanks to Diane Carlyon in the finance department. Her bubbly personality and professional efficiency put me at ease throughout the entire process. I would definitely recommend West Edmonton Hyundai to anyone I know that is thinking of buying a new vehicle. Not only do the vehicles sells themselves, but the staff are absolutely wonderful and make the car buying experience truly pleasurable. Thanks West Ed Hyundai!! More

Richard Lam has a comprehensive knowledge of the Hyundai Santa Fe that we purchased and he guided us through the most thorough test drive we have ever experienced. The finance staff were friendly and accom Santa Fe that we purchased and he guided us through the most thorough test drive we have ever experienced. The finance staff were friendly and accommodating; the general sales manager took a moment to meet with us as well. It is obvious from our experience that the people of West Edmonton Hyundai are focused on and committed to customer service and satisfaction. More

After visiting two nearby mazda and kia dealerships, I decided to pop in to West Ed Hyundai at about 8:50 pm (they close at 9) just to get an idea of what they had on the lot. Richard came to me right awa decided to pop in to West Ed Hyundai at about 8:50 pm (they close at 9) just to get an idea of what they had on the lot. Richard came to me right away and showed me what they had to offer in terms of an affordable new car. I explained my needs to Richard and he suggested a fairly new used car with great km's on it. I took it for a test drive and loved the car. I was able to purchase the car at a price and finance rate that was suitable for me (I'm a new grad). They stayed open an hour longer to help finalize my financing. I also got a great warranty on the car. Having shopped around for cars for about a month prior to coming to West Ed, I was able to see how other dealerships approached sales. I did not feel for one moment that Richard or the team at West Ed Hyundai were trying to trick me or be deceptive in any way. They were transparent and honest from the get-go. I am extremely pleased with my first vehicle purchase, and will likely go back to West Ed for my next car. More

Rick (finance) to be honest i gave him a headache, i Rick (finance) to be honest i gave him a headache, i texted him sundays and asked for explanations on every little charge i seen and he graciousl Rick (finance) to be honest i gave him a headache, i texted him sundays and asked for explanations on every little charge i seen and he graciously answered every question so thank you rick for your patience because i know i can be a difficult nightmare and thats puting it lightly. thanks for making me feel like we are on the same side, us against the bank. More

West Edmonton Hyundai has an awesome and friendly staff. Everyone at this dealer tries their best to get you into a car that is right for your needs. Alan is a friendly guy with a lot of patience and a fant Everyone at this dealer tries their best to get you into a car that is right for your needs. Alan is a friendly guy with a lot of patience and a fantastic sense of humor. Everyone at West Ed Hyundai worked together to get me the car I wanted and even the financing staff were terrific! THANKS EVERYONE :D More

I visited West Edmonton Hyundai just to see what they had available. I was not really planning to buy a new car that day. However, I am a proud owner of a beautiful, brand-new 2013 Elantra today because of t available. I was not really planning to buy a new car that day. However, I am a proud owner of a beautiful, brand-new 2013 Elantra today because of the truly outstanding and extremely professional and honest customer service I received from both Mr. Alan Sugiyama who is a very knowledgeable, kind, and caring Sales and Leasing Specialist who took all the time I needed to explain every little detail about the model that captured my attention and process my sales with great honesty and also the Finance Manager, Mr. Vance Yue who explained and processed all the financial side of my purchase with the same type of amazingly honest, sincere, and genuine professionalism. In addition to my new Elantra that I really love, I have two new great friends today. Thank you Alan and thank you Vance! I am grateful to you both for all your help, patience, and kindness during my purchase and for offering me your continued personal support whenever I have questions or concerns about my new car. I spent a couple of hours at West Edmonton Hyundai and from the moment I walked into this dealership until I drove my new car away, each one of the other staff members such as Ms. Melanie Shatford-Blank, Sales Manager, and Mr. Keith Ross, Sales & Leasing Specialist, smiled and greeted me as well with generous kindness. My observation during that time was that everyone was treating his or her customers and others with the same type of respect, honesty, and kindness that I received from Vance and Alan. My heartfelt congratulations to the West Edmonton Hyundai management and all the staff members for creating such a friendly, honest, and a one of a kind, beautiful place for car shoppers. This was my first Hyundai ever but you will see me many years to come at your location whenever I need a service or a new car. And, I will definitely and strongly recommend you to everyone I know when they need a car. Thank you so very much!!! Huseyin K. More

We bought a brand new Santa Fe at this dealership where we were promised to be treated 'like family'. The day we went to pick it up our saleslady informed us that the GPS system didn't work and that they d we were promised to be treated 'like family'. The day we went to pick it up our saleslady informed us that the GPS system didn't work and that they didn't have our winter tires ready to go so we would have to bring it back the next day to get it all looked at. FIRST PROBLEM: why wasn't this checked prior to pick up? I brought the vehicle back and it needed an all new centre console. SECOND PROBLEM: after getting the vehicle back, the rear view camera wouldn't work. Brought the vehicle back, yet again. Found out it needed a whole new camera installed. We left the vehicle there for them to inspect and every time we called to get information on how it was going they just asked us when we were bringing the vehicle in, when it had been there for a few days already. THIRD PROBLEM: 3M shield started peeling off, front grill paint was chipping already. Had to have that replaced. Then, we found out FOURTH PROBLEM: the centre headrest in the back was broken and didn't stay up. So off we went yet again to get that fixed. Waited a month for them to call and tell us the part was in, finally I called and it was in. Brought the vehicle in, it took THREE days to fix the headrest piece because the part wasn't actually in. Thought everything was good, then the window stopped working and FIFTH PROBLEM: the vehicle needs a new part for the window. Long story short, the service we got has been terrible and we bought a new vehicle that is now a re-built vehicle. Throughout this process we have been dealing with someone from public relations named Tom Peters. He kept promising us he would look in to things and that he has a small client base so we won't get forgotten about. Then when we didn't hear from him for months and called to find out what was going on he made excuses about how many people he deals with and basically made us feel like we didn't matter. Last straw was today when he made promises to us a few weeks ago to get us in tough with someone from Hyundai Canada and didn't. When I emailed him to find out what was going on he replied back that he forgot completely what we last talked about. The only thing it seems he can do is quote their "90% satisfaction rate". -- By the way last time I was there I had three other customers tell me all about how they had never gotten good service here. I could go on, but the main story here is that this dealership is AWFUL. Once they get your money they don't care about anything any more. I have never ever felt so disrespected as a customer, and I hate to leave bad reviews of places but this one deserves every word of it. More

We were treated well by a professional and friendly staff. I enjoyed buying my vehicle at this dealership. Highly recommend to anyone looking fo a car. staff. I enjoyed buying my vehicle at this dealership. Highly recommend to anyone looking fo a car. More

My wife and I bought a new car in the month of September 2012. Richard was the salesman and he dealt with us in a fair, polite and respectful manner to ensure we were getting the right car for our needs. 2012. Richard was the salesman and he dealt with us in a fair, polite and respectful manner to ensure we were getting the right car for our needs. Richard is a hard worker and he and his manager Aaron worked very well together to accommodate our sale in a very satisfactory manner. We were then involved with Diane in the finance department who made it very easy to set up our payment plan in a very efficient manner (not to mention her great sense of humor!). We then brought our son in to see Richard and he also bought a new car. Again, our dealings were handled in a very pleasant and professional manner and we made another good purchase. Overall our car buying experience was less difficult than we anticipated because of the great service we received. We would have no hesitation in sending any of our family and friends to West Edmontn Hyundai and would recommend they seek Richard's assistance. More