West Edmonton Hyundai

Outstanding customer service I was in the market for a new vehicle. After visiting 4 other dealerships in and around Edmonton, I was most impressed with the customer service recei I was in the market for a new vehicle. After visiting 4 other dealerships in and around Edmonton, I was most impressed with the customer service received at West End Hyundai. I called ahead of time noting what it was I was looking for, type of vehicle and specs of both aesthetics and engine. When I arrived Josh Corbett had a few options ready for me to both look at and test drive. Where other dealerships had their own agenda, Josh really listened to what I wanted and had a few options for me to try. He was very knowledgeable about the details of the car and wasn't at all pushy. Customer service was exemplary by both Josh and Ray Tarrabain in finance. Thank you all for a great experience. I left with exactly what I wanted plus some. I would recommend this dealership to anyone who is in the market for a new or use car. More

Amazing Service So we purchased our first Hyundai in July 2018, from the start Levi was great. He listened to what we wanted and helped us pick the best car for us. H So we purchased our first Hyundai in July 2018, from the start Levi was great. He listened to what we wanted and helped us pick the best car for us. He went above and beyond to make the purchase as smooth as possible and even followed up a few weeks after to make sure all was still going good. I have never experienced customer service like it in the car trade industry. i would highly recommend Levi and the team at Hyundai West Edmonton More

Great service from Alan S. and the team at West Ed. Hyundai! This was the second vehicle that we have purchased with the help of Alan Sugiyama at West Edmonton Hyundai. It was an easy choice to return to Alan af This was the second vehicle that we have purchased with the help of Alan Sugiyama at West Edmonton Hyundai. It was an easy choice to return to Alan after an excellent experience buying our first vehicle. In both sales, he worked hard to get us a great deal on exactly the vehicles that we were looking for. He is very knowledgeable about the brand and was happy to compare options and prices that suited our taste and budget. He was upfront about the wait time on dealer orders for the new Kona and kept in touch throughout the wait to keep us updated on the delivery date estimations and any other relevant news. Overall, the entire experience was easy and we won't hesitate to contact Alan for all future purchases. More

Overall amazing experience They were very helpful and knowledgeable with the purchase of my new car, and worked to do the best to benefit me. I was very happy and comfortable wi They were very helpful and knowledgeable with the purchase of my new car, and worked to do the best to benefit me. I was very happy and comfortable with the purchase, thank you. More

Alan Sugiyama is an excellent sales associate Alan was efficient, friendly and had excellent customer service. He worked at getting me the best deals possible, leaving several updates via text and Alan was efficient, friendly and had excellent customer service. He worked at getting me the best deals possible, leaving several updates via text and voicemail based on my search criteria. More

Friendly staff, courteous, very knowledgeable Found the staff to be very friendly and courteous, no heavy pressure sale pitch. They took the time to answer all our questions and understand what w Found the staff to be very friendly and courteous, no heavy pressure sale pitch. They took the time to answer all our questions and understand what we were looking for in a vehicle. Very knowledgeable about their products and features. They found us a vehicle in our price range that met our needs and provided great features. A very good overall experience. More

Very friendly staff We went to look for a Hyundai car because we heard much good things about it. Josh greeted us very friendly and offered us two test drives with two El We went to look for a Hyundai car because we heard much good things about it. Josh greeted us very friendly and offered us two test drives with two Elantra models. We decided to buy an Elantra GT. Josh made every effort to find the latest model that fits our needs so that we could drive it away on the next day. A very smooth and speedy service. We are happy with the car we bought. More

Very Friendly and down to earth people to talk to. They were very concerned about our needs as to our financials problems, and worked to do the best they could to benefit us. as ever the Cow & Sweetp They were very concerned about our needs as to our financials problems, and worked to do the best they could to benefit us. as ever the Cow & Sweetpea More

Not a good service pls take time to read I called in to book an appointment July 16 around 4:29 the reason of my appointment is to change oil and to change the tire to make it clear as possib I called in to book an appointment July 16 around 4:29 the reason of my appointment is to change oil and to change the tire to make it clear as possible I ask the lady how much for the tire she told me the same thing that the mechanics put on my recent visit 220 including labor mechanics put a note that I need to change the tire because there's a wall damage already because I ran flat the car but that time I told them I don't have enough money to change the tire I'll do it when I have money so as I said I book an appointment July 16 and the lady told me it's 220 with the labor to make it sure after I hung up the phone I called in again to ask her of my appointment I ask her is it for the change oil and tire change? she said yes so I waited for my appointment. now Friday came where my appointment is when I came to the service department the lady i think her name is Tina called me if she may help me i said yes i have an appointment at 1:30 so she help me but before it start i make it sure i ask her the same question that i ask the booking appointment I said is it for change oil and tire change? She said yes so I thought she understand me already she said we will call you when it's done so I ask for a shuttle because my wife and my son is with me at 4pm the driver of the shuttle called me he said my car not yet done but almost done in 20 minutes but need to pick us up. so when we arrived at the service desk Tina who helped me said the car is almost done they just cleaning it up which I don't think we need it that time because going to rain and the hail also poured out Tina said I can do the paper works for you while waiting for your car she said 407 I have a confusion but I pay it anyway but I ask why it becomes 407 supposed to be I'm going to pay 220 I ask her did the tire change she said no they do tire rotation I said that's not what I want I want to change the tire because where going to BC the following day that's why I want my tire change she said oh it's my bad I thought you said tire rotation I said no I ask you when I came in she said ok where going to fix it I'm so upset because I thought everything is fine and she understand what I want and yet everything go worse because I have only 220 budget now I need to pay 407 plus the tire change for 218 its ridiculous now after the tire was done they ask me to pay the tire change i said i don't have money anymore even the budget for BC i already pay remember i need to pay 220 for tire change but ended up paying 407 they tried to ask me to pay or they will not release the car honestly I don't have enough money that's why before we come when I book an appointment I already ask how much so that when we come to the service we have budget for that and you know Tina even ask me do you want me to take off the tire? WOW as in WOW what a service in the first place it's not my MISTAKE its her MISTAKE she don't listen carefully now to cover up her mistake she said it's in the contract that every 25 kl need maintenance yes I know that but I came in not for the maintenance it's for the tire change I told her I'm going to do it on my next visit it's only 23 plus not 25 yet. Now I ended up paying 407 for the maintenance and 218 for tire change so 600 dollars plus and because I don't have anymore money to pay them they put credit on my next visit that's ridiculous hope you read this letter hope you understand our side again it's not our mistake if they do maintenance which I didn't ask it's there fault now I feel they are scammer on my end to make more money that's why they do it may be they do it intentionally I don't know may be not but not my mistake is her mistake More

Best car experience I’ve ever had! I walked in not wanting to buy, only to test drive. I was dreading the typical “sales guy”. I was checking out all my options. I met this wonderful m I walked in not wanting to buy, only to test drive. I was dreading the typical “sales guy”. I was checking out all my options. I met this wonderful man Jerry. He was laid back, his focus was on me and what I was looking for. He was funny and zero pressure. He answered every question I had. I never felt rushed or unimportant. He even had a guy go appraise my car, that was currently in the shop. I left and he did not harass me. I drove a few other cars at different places and they were great cars but the sales people I was dealing with were the typical “What can I do to get you in this today!?” type people. No one understood my needs like Jerry. His laid back yet professional personality won me from the start. He even shared his pizza dinner with me and my daughter when it was getting late and we were discussing costs and trade values. He ordered my car, found one early, and knew the car inside and out! It was a fun experience! Even when Ray and I were signing the papers I had fun! This place is full of amazing people, amazing personality and knowledge! I would 100% recommend West Edmonton Hyundai for any car needs! This is no regular back and fourth to get a good deal. I got what I wanted, for the cost I wanted, faster than I was quoted and now I’m proud to drive my 2018 Hyundai Kona. Thank you gentlemen! You all know your stuff! Don’t ever change! More