West Edmonton Hyundai

Great experience Allan Sugiyama made buying a new car effortless and stress-free. He spent nearly three hours answering any questions I had and made sure I felt comfor Allan Sugiyama made buying a new car effortless and stress-free. He spent nearly three hours answering any questions I had and made sure I felt comfortable with the decision I made. He did not come off as a commission hungry salesman but instead he talked to me in a friendly and sincere manner. I will definitely be sending business Allan's way. More

Alan Sugiyama Alan was very helpful, friendly, accommodating and conscientious. This is the 2nd vehicle I have purchased at West Edmonton Hyundai with Alan as the Alan was very helpful, friendly, accommodating and conscientious. This is the 2nd vehicle I have purchased at West Edmonton Hyundai with Alan as the salesperson. More

New 2018 Kona Our experience at West Edmonton Hyundai was terrific, greeted when we entered the dealership in a friendly manner by reception and any of the other st Our experience at West Edmonton Hyundai was terrific, greeted when we entered the dealership in a friendly manner by reception and any of the other staff we interacted with. Our salesman Allan Sugiyama spend a lot of time going over the features of the vehicles and our Options of 2018 Vs a 2019 as our preferred colour was not available locally. he worked with the sales manager to find us a 2018 in our colour choice and arranged to have it brought in. When if arrived Allan stayed late to insure that he was there to go over that particular vehicle to insure it met our needs and again stayed late when we took delivery going over everything the vehicle offered and ensured we understood all the safety features. The overall experience at that dealership has been terrific as this is our 2nd purchase there and both have been totally enjoyable happy friendly staff who put the customer first. all of the service on our first vehicle has been preformed by WEH as well and they have been terrific as well. I would recommend West Edmonton Hyundai to anyone looking to purchase a vehicle. More

They are a very friendly crew and make you feel very comfort When you enter the front door they make you feel welcome with a smile and a hello. That means a lot when you really aren’t sure what you are looking When you enter the front door they make you feel welcome with a smile and a hello. That means a lot when you really aren’t sure what you are looking for. They walk you thru the different steps and are very good at explaining the different cars and know there product very well More

Excellent management, sales and finance It is my second Sonata from West Edmonton Hyundai. As expected, Ocean gave me the best deal in town. Allan Sugiyama professionally demonstrated the sp It is my second Sonata from West Edmonton Hyundai. As expected, Ocean gave me the best deal in town. Allan Sugiyama professionally demonstrated the specs of my choice and patiently answered my many many questions and concerns. Amet helped me get the vehicle as soon as I needed it, and Kumar finished the finance process professionally at a short time. I would recommend this dealership. I expect their after sale and maintenance services to remain as excellent as it used to be. More

We are right. You are wrong I took my car in for an oil change and tire changeover. The oil change was free (a good aspect of the service, of course, and one relating to the fact I took my car in for an oil change and tire changeover. The oil change was free (a good aspect of the service, of course, and one relating to the fact I originally bought my vehicle from this dealership), but the tire changeover cost me more than $400. This was because three studs and lug nuts were cross-threaded, they said, and the old studs had to be pounded out and replaced. The person who last touched the tires was a tire man with 15 years of experience at a Goodyear shop where I bought new tires. The person who attempted the tire changeover at Hyundai was an apprentice. I suggested to the service personnel that the cross-threading may well have happened as a result of this apprentice working on my vehicle, but they were adamant that it did not and that it happened when the lug nuts were being loosened, not tightened. I think when and how it happened is something only the apprentice mechanic knows for sure. From my perspective, a tire man with 15 years of experience – this being the the man who installed my new tires in the Goodyear shop - is unlikely to cross-thread one lug nut, never mind three. As this was the second time I wondered if a problem I had to pay for was not a problem caused by the work done at West Edmonton Hyundai (with the first problem costing me more than $800) and as the service department had also made other mistakes (such as informing every time I went for a service that I needed spark plugs and other services that had already been completed), I responded to a text-message invitation from the dealership to share my concerns with a designated customer service rep if I were not 100% satisfied with the service. Instead of listening carefully to my concerns, kindly expressing her understanding, and perhaps, kindly explaining why she disagreed, this person saw it as her duty to rigorously and aggressively defend the service department, which she had clearly consulted prior to my call and subsequent to an earlier message that I would like to chat with her. Suffice it to say this was not a friendly chat and there was nothing in the rep’s demeanor suggesting she wanted me to be 100% satisfied with the service (as per the text message). Rather, she clearly saw it as her duty to rigorously and aggressively defend the service department and to make abundantly clear that the responsibility for paying for the $350+ for labor, new studs, and new lug nuts was mine – despite the fact I had never mentioned I wanted the dealership to pay. And although I never mentioned the dealership paying any part of the bill, I guess I did imagine the customer service rep taking the initiative to say something like: “Look. I understand there is reason for doubt regarding these charges and, while I do have confidence that our apprentice did not create this problem, I would like to offer you a reduced rate on the labor charges. Would this help to make you 100% satisfied?”). Anyway, needless to say, I finished my chat with this rep much less satisfied than before I called. I saw absolutely no desire on her part to ensure I was 100 percent satisfied, but rather only a strong desire to rigorously defend the service department. Essentially, I saw a desire to express one simple fact: “We are right; you are wrong.” Depending on whether or not my son passes his upcoming driving test and proves sufficiently reliable to have his own vehicle, I may well give him mine this coming December. If I do, I imagined I would buy the new vehicle from this dealership, and, more specifically, from the manager's son, Levi, who has impressed me with his thoughtful, caring and non-aggressive approach to sales. I am no longer sure, however, that I will buy from this dealership as this experience strongly suggests that no one I had contact with really cared about my concerns or whether I, as the customer, was 100% satisfied with the service. I think the text message stating the dealership wanted me to be 100% satisfied really meant this: "We are 100% satisfied with the service we provide and, therefore, we expect you to be 100% satisfied, too. Please never draw into question the work that we do." More

Hyundai Accent 2018 I was treated fairly and with extra consideration. 4th car purchased. I would recommend this dealership to anyone. I found Alan Sugiyama very well inf I was treated fairly and with extra consideration. 4th car purchased. I would recommend this dealership to anyone. I found Alan Sugiyama very well informed on cars. More

Would recommend this delearship Allan and Ray were very helpful, reccomend them to all my friends. All staff were friendly. Thanks Allan and Ray for all your help!!!! They went ove Allan and Ray were very helpful, reccomend them to all my friends. All staff were friendly. Thanks Allan and Ray for all your help!!!! They went over and above More

Professional No Pressure Experience Just bought a new Elantra. Dealt with Alan in sales and have nothing negative to say. It was an easy no pressure car buying experience. all our busine Just bought a new Elantra. Dealt with Alan in sales and have nothing negative to say. It was an easy no pressure car buying experience. all our business was handled professionally, quickly and flawlessly. Alan and his team went out of their way to try and get me the best deal they could and I was not disappointed. Huge bang for the buck here at West Edmonton Hyundai. High quality vehicles and knowledgeable professional staff to take care of you. Highly recommended. Rick C More

One happy customer The overall experience was very outstanding. Everybody was very helpful. Most especially the people who helped me in the dealership. I came looking fo The overall experience was very outstanding. Everybody was very helpful. Most especially the people who helped me in the dealership. I came looking for a nice used car. They tried their very best to give me the best car and the best deal they could possibly give me. I got the wonderful 2018 used one with a very low mileage. Almost brand new. I was very happy with what i got. I will definitely recommend this dealership to my friends and the people i know looking for a vehicle. More