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West Coast Toyota

Pitt Meadows , BC

4.8
391 Reviews

19950 Lougheed Highway

Pitt Meadows , BC

V3Y 2S9

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391 Reviews of West Coast Toyota

February 16, 2022

The service was not exceptional or dissapointing. I wasn't explained on what was going to be done or what was done. It would be nice if they updated my service book. More

by Philip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
cant remember
Mar 07, 2022 -

West Coast Toyota responded

Good morning Philip, we are sorry to hear about your experience at our dealership. We usually go over the work order with you before you sign off on it and also explain the work done when you are picking up the vehicle. It seems that this process was not performed during your visit and for that we apologize. We will speak with our staff regarding this. Additionally we would be happy to update your service book, please bring it in with you at the time of service and we can take care of that or if you would prefer to stop in sooner than your next appointment please do so, otherwise we will update your book at your vehicles next maintenance for both dates.

February 15, 2022

Amazing from start to finish. Nothing more to say but there is a 15 word minimum so this is just to pad the word count. More

by Russell11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gord, Laurie
Mar 02, 2022 -

West Coast Toyota responded

Thank you for the 5 star review. We are pleased to hear that your purchase was "Amazing from start to finish" we have shared your comments with Laurie and Gord and the sales team. Enjoy your new vehicle.

February 15, 2022

Great Service and friendly people done in a timely fashion. Nice waiting area and good coffee. More

by cproussy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry
Mar 02, 2022 -

West Coast Toyota responded

Thank you for the 5 star review, we appreciate your taking the time and have shared your comments with the service team.

February 11, 2022

I just want to appreciate the professionalism and kind services and explanations that I got from the wonderful staff at West Coast Toyota. Especial thanks to Mark Fernandes. He was very helpful and I am More

by Mehrdad Eskandari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fernandes
Feb 15, 2022 -

West Coast Toyota responded

Thanks for your business, Mehrdad. It was a pleasure helping you find your new Rav4 Hybrid. Call anytime, we are here for you. Mark Fernandes, Product Advisor West Coast Toyota.

February 10, 2022

Friendly talking, good service, comfortable rest area, high efficiency and I will consider back here again. More

by chinacrowns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 15, 2022 -

West Coast Toyota responded

Thank you for the kind review, we have shared your comments with the service team and look forward to seeing you next time.

February 03, 2022

Great customer service . Not being mechanically inclined , it’s a comfortable feeling when they explain everything to you and answer any questions you may have . More

by skam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahdi
Feb 10, 2022 -

West Coast Toyota responded

Thank you for taking the time to post this 5 star review, we appreciate your comments and have shared your review with our team. Have a great weekend, see you next time!

February 02, 2022

Fast and easy (I booked online). Great service and review of the work done was thorough. More

by martinerob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 10, 2022 -

West Coast Toyota responded

Thank you for the 5 star review, we appreciate it. Your comments have been shared with Steve and the service team. See you next service.

January 31, 2022

PunctualNo surprisesGood workCoffee is Ok thereTime Punctual No surprises Good work Coffee is Ok there Time estimation for service is correct More

by Maxim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob, Richard
Feb 01, 2022 -

West Coast Toyota responded

Thank you for the kind review, we appreciate your taking the time and have shared your comments with our team. We look forward to seeing you next time. Rick Bultitude, Fixed Operations Manager.

January 31, 2022

Excellent, as usual. Brent was very friendly and welcoming and kept me in the loop about what was happening. He was reassuring about the condition of my car and made certain that everything was add More

by HEATHERDICKSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent ( I think )
Feb 01, 2022 -

West Coast Toyota responded

Thank you for the great review, we appreciate your business and that you took the time to share your thoughts with others about the recent experience that you had with our service department and our advisor Brent Cumiskey. We have shared your comments with the team and look forward to seeing you next time.

January 25, 2022

Betty Zhang is professional and very friendly, attentive & helpful to all my inquiries. I had a very positive experience with the team. I wouldn’t go anywhere else. More

by Thomasel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty Zhang
Jan 27, 2022 -

West Coast Toyota responded

Thank you for the great review, we really appreciate it and have passed along your comments to Betty and the team at West Coast Toyota.

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