West Coast Toyota

Excellent service, not so excellent sales I would recommend and give a 5 star to the West Coast Toyota service department, the service people are fantastic. But have to say when I asked about I would recommend and give a 5 star to the West Coast Toyota service department, the service people are fantastic. But have to say when I asked about the new highlanders, I did not get much enthusiasm from the sales person that was putting a plate on a brand new one. I would give a 2 star and not recommend West Coast Toyota for the sales. That is why I gave a 4 star rating. More

Great truck, dealership and overall experience The dealership, particularly Mark our sales representative, created a great buying experience for my wife and I. Their knowledge, candor and genuine c The dealership, particularly Mark our sales representative, created a great buying experience for my wife and I. Their knowledge, candor and genuine customer concern made the purchase and vehicle trade-in both pleasurable and straight forward. They gave us all the time and information to make the best decision and purchase a truly terrific product (2017 Toyota Tacoma). I'd highly recommend this dealership to my friends and family. More

Again a very good experience In the last almost 20 yrs it was my 5th contact with dealership in Maple Ridge. Two times entering into the lease and two times ending my leases. My e In the last almost 20 yrs it was my 5th contact with dealership in Maple Ridge. Two times entering into the lease and two times ending my leases. My experience was good. Three times A class rating and once B+. For that reason I made my last deal in the same Toyota dealership. I should mention that I have moved and driving distance from my current place in Surrey is over 20 km one way to Maple Ridge and there are other Toyota dealerships closer to my home or work place. My extra effort paid off. Service was again on A or even on A+ level. My sales person was extremely professional. I especially appreciate to the point answers and the timely manner of the closing procedures. Mark did all that what he should do and he did for me things that he was not obligated to do. His service was well above that what I have expected. Even my picky wife was impressed. Next deal in the same place with the same people. Joanna and Marek More

Great Service Experience We recently purchased a new 2017 RAV4. The service we experienced was excellent from start to finish. Neil was terrific. He took the time to understan We recently purchased a new 2017 RAV4. The service we experienced was excellent from start to finish. Neil was terrific. He took the time to understand what we needed in vehicle, then answered all of our questions, pointed out options and provided points to consider. When we went out for a test drive he made sure that we were trying out all of the features. Neil was friendly, knowledgeable, sincere and never pushy. The excellent service experience continued when we completed the transaction with Diane. We are thrilled with the quality, price point and safety features of our new RAV4. Purchasing a vehicle can be a chore. West Coast Toyota, Neil and Diane really proved that they wanted and appreciated our business. More

Trustworthy I had been going here for 7 years to service my 2000 4Runner. I bought a new 2017 4Runner from them and it was a great price - well below the asking. I had been going here for 7 years to service my 2000 4Runner. I bought a new 2017 4Runner from them and it was a great price - well below the asking. I already know the service department is good and I will keep coming back. It is worth something to trust a dealership. Years ago I had a new GM truck it had 7 warranty issues in the first 18 months; each one cost me labour $$$. I got rid of that truck at the 18 month of owning it and have never owned an American made vehicle since with no regrets. I gave my 2000 4Runner to my daughter to drive. She should get another 10 to 12 years of driving on it since Toyota did all the maintenance. What else can one say. More

Work was done to suit my schedule needs. Simple changing of winter tires to summer tires required a mend on the winter tire and a purchase of one summer tire. I was informed fully as to the p Simple changing of winter tires to summer tires required a mend on the winter tire and a purchase of one summer tire. I was informed fully as to the purchase of the summer tire and how best to do it re:should I get two tires or not. Any other maintenance requirements I might need were addressed. My schedule need was organized for me from beginning to end. I didn't feel any pressure from concerns about my service. More

Purchasing a new vehicle and trading in old vehicle. The experience was excellent. Mark was very professional and friendly. I was able to trade in my old vehicle and purchase the new one without any pr The experience was excellent. Mark was very professional and friendly. I was able to trade in my old vehicle and purchase the new one without any problems. All of my questions were answered and the training and introduction to the new vehicle were outstanding. Everyone in the dealership that I met were friendly and helpful. More