West Coast Toyota

Excellent compared to other dealerships I worked with Laurie Shong. Shopping for a vehicle is not a preferred or easy process for me. Laurie listened well to my needs/desires/concerns in a I worked with Laurie Shong. Shopping for a vehicle is not a preferred or easy process for me. Laurie listened well to my needs/desires/concerns in a respectful responsive manner. We easily discussed my pre-purchase research with his knowledge of the Toyota products. He accommodated several changes as I wrestled with what vehicle to purchase. He was available and supportive during and has been so even after the sale as I gingerly adapt to a larger more technically advanced vehicle. All the staff I met and worked with did a good job. Very well done. More

Excellent as always Have been dealing with West Coast for over well over 20 years and have not had any problems. They have grown so much and hired so many new people that Have been dealing with West Coast for over well over 20 years and have not had any problems. They have grown so much and hired so many new people that it just doesn't seem as personal as it was. Only 2 of the original service people (Joanne and Janette) who know me well and are always very friendly. The rest of the staff are very knowledgeable and courteous. More

Very Patient I really appreciate Kirk and his patience, it took me a while to choose a car and his willingness to help was greatly appreciated. I also liked the te I really appreciate Kirk and his patience, it took me a while to choose a car and his willingness to help was greatly appreciated. I also liked the team work at Toyota as well, if Neil was not available many people stepped up to help me. More

RAV4 maintenance Brent was very helpful and I got my car ready on the right time as promised. everything was explained and I am happy with the maintenance done on my Brent was very helpful and I got my car ready on the right time as promised. everything was explained and I am happy with the maintenance done on my car. More

major service at Toyota My Toyota Corolla 2009 required major service because of rodent damage under the hood. Because I have a broken wrist and cannot drive, the service dep My Toyota Corolla 2009 required major service because of rodent damage under the hood. Because I have a broken wrist and cannot drive, the service dep't. arranged for two employees to come and pick up my car, and when service was completed, for it to be delivered to my door again. More

Relaxed atmosphere. Everyone was polite and professional. The feeling of being swarmed or overwhelmed by sales staff did not exist here. The smallest concern was immediat Everyone was polite and professional. The feeling of being swarmed or overwhelmed by sales staff did not exist here. The smallest concern was immediately dealt with and solved. It was a truly pleasant experience which I did not expect. More

Great experience Bruce was a great dealer. Very friendly and respectful of my time and budget. As I live quite far away, he explained everything and calculated the num Bruce was a great dealer. Very friendly and respectful of my time and budget. As I live quite far away, he explained everything and calculated the numbers on the phone prior to me coming to the dealership, so that I could make an informed decision about whether it would make sense to come see the car. He was super fast and efficient and got back to me with all the information I needed (including the trade in value of my old car) just a couple of hours after I first spoke to him. I was very impressed with the service I got and would definitely recommend this dealership and Bruce to anyone! Also met with Jennifer and Ashley and they were really nice and helpful too! More

True professionalism Always feel taken care of with true courtesy and concern for the maintenance of my vehicle and the safety of my family. The quality of work and the su Always feel taken care of with true courtesy and concern for the maintenance of my vehicle and the safety of my family. The quality of work and the super friendly attitude of everyone I dealt with was so refreshing. They went the extra mile and I could not be happier to continue to be a customer. Thank you. More