West Coast Kia

Unusually good service! My family was really impressed with the service we received from Ken and the team at Kia. I will definitely shop there again when we need another vehi My family was really impressed with the service we received from Ken and the team at Kia. I will definitely shop there again when we need another vehicle! More

4 minutes agoI began looking for a new vehicle after my 4 minutes ago I began looking for a new vehicle after my vehicle was stolen. I was interested in the telluride ex and sx. I started my search at west 4 minutes ago I began looking for a new vehicle after my vehicle was stolen. I was interested in the telluride ex and sx. I started my search at west coast kia. I began by emailing with Charlie Tran. For the most part there were no issues with any of our interactions via email. The emails were short but he responded relatively quickly. I went to meet him to look at the vehicle. We ended up putting a deposit on the vehicle. Charlie noted several times that the ex model was very hard to locate and there were none available locally. I did some further research and found that Kia west had one in stock. I went out there to test drive it. They also had several sx models in stock. The salesperson at kia West asked what deal I was getting for an sx at kia west coast. They asked if they were able to get me a better deal would I consider purchasing the vehicle from them, of course the answer was yes. I emailed Charlie and asked him if the price he provided was the best he could get and he said it was....fair enough. I returned to kia west coast where I asked for my deposit back. Charlie came and asked why I was taking my deposit back and i told him I was going to think about the vehicle. I spoke with my husband and family about my choices and waited to have my icbc claim settled before making my final choice. Ultimately I ended up with an sx model at Kia west because they were able to get the price closer to my budget. After a couple of weeks I received a phone call from Kia west coast. It was a manager (assuming regional, or someone who does not work in the dealership) saying they were following up on my file. The man was more than pleasant and I told him the truth. He said he completely understood why I chose to go with kia west if they were able to offer a better deal. In the end he said if I ever wanted service a courtesy car wash to come by. BUT, then I almost immediately received a call from Charlie Tran, the assistant sales manager who had been helping me out. I at first thought hmm maybe he wanted to reach out say thank you for answering the phone call to my manager. That was not the case. It went like this: hi Courtney, how are you? Fine how are you? Good, I have a question. Okay? Why did you lie to me!? Excuse me? I never lied to you? Yes my manager just came and told me what we did wrong and I want to know why you lied to me and told me you were going to think about it? Especially after all of those emails I have with you. Why would you go buy the car somewhere else after all that work I did for you? First of all, I never lied to you and I don't think that is an appropriate way to talk to your customers. Second of all I did think about it and I made a choice to purchase the vehicle somewhere else. I said uhmm...that is your job! I said I just spoke with your manager and said you and your dealership did nothing wrong but I had a better deal somewhere else. But honestly after this conversation I would not have said such nice things. I can't believe you accuse your customers of lying!? While I was talking about why I chose the other dealership...which honestly I didn't even have to do, Charlie cut me off and said alright then you have yourself a wonderful day and hung up. Seriously the most inappropriate call I have ever received. So unprofessional and rude. I only answered the call to talk with you because I believed that you were reaching out to say congratulations and maybe ask if there was anything you could have done differently. Which I completely understand as a salesperson you would want to learn from missed opportunities but not to berate me for not purchasing a vehicle from you after you actually did some work. Which apparently is going above and beyond. I am sorry Charlie but writing a few short emails back and forth to a potential customer doesn't seem like a lot of work. I write hundreds of emails a day for my job and have never spoken to anyone the way you spoke to me. I truly hope you are reprimanded for that phone call and that you learn from that mistake. It was a horrible experience for me. More

Always Great Service Never had any reason to complain... always great service, friendly staff, and ready on time after every service appointment.. Car is always washed an Never had any reason to complain... always great service, friendly staff, and ready on time after every service appointment.. Car is always washed and cleaned inside. More

Always Great Service Even though I arrived half-an hour early for my regular vehicle service (driving from Mission), they took my vehicle in right away, and a little over Even though I arrived half-an hour early for my regular vehicle service (driving from Mission), they took my vehicle in right away, and a little over an hour later, my vehicle was ready. I was also offered a ride over to Ricky's so me and my partner could get lunch; we decided to walk as we needed the excersize :) More

Service Department Very pleased the ease of booking the service appointment and, in my case, rebook because I missed the first one. The service agent let me know the cos Very pleased the ease of booking the service appointment and, in my case, rebook because I missed the first one. The service agent let me know the cost upfront and there were no surprises. More

Hassle Free ! We purchased a 2019 Kia Niro Hydrid and had the most excellent experience. The salesman Ken Miscisco was incredibly knowledgeable and helped us narro We purchased a 2019 Kia Niro Hydrid and had the most excellent experience. The salesman Ken Miscisco was incredibly knowledgeable and helped us narrow the field of what we needed. He let us test drive the cars on multiple occasions and unlike other dealerships that we visited there was never any high pressure sales tactics. More

Communication Thank you again to everyone at West Coast Kia. From first point of contact, to having the mechanic assist in explaining, you guys take it to the next Thank you again to everyone at West Coast Kia. From first point of contact, to having the mechanic assist in explaining, you guys take it to the next level. More

As Usual Exceptional Service Had my KIA Sportage service done recently, Terry identified a couple of issues that needed attention. Also when asked about my reward balance, Terry Had my KIA Sportage service done recently, Terry identified a couple of issues that needed attention. Also when asked about my reward balance, Terry said he would ensure that it was updated. I was provided with a prompt shuttle service to and from home and my car is running great. Thank you Terry and Michelle. Peter Bullock More

Always a great experience when having my Kia Soul serviced at West Coast Kia. Fast, friendly, experienced service and a clean car! It doesn’t get any better than that. The service team is the best I’ serviced at West Coast Kia. Fast, friendly, experienced service and a clean car! It doesn’t get any better than that. The service team is the best I’ve every had the pleasure of dealing with. More