West Coast Kia

Pierre assisted us with a purchase of a new Kia Niro SX Touring EV. He provided thorough information about electronic vehicles, fantastic service and no pressure at all. Would 10/10 recommend. Touring EV. He provided thorough information about electronic vehicles, fantastic service and no pressure at all. Would 10/10 recommend. More

. Service was great as usual. So nice to come into this dealership, coffee free, nice surroundings. They washed and vaccumed my car,much appreciated, thanks dealership, coffee free, nice surroundings. They washed and vaccumed my car,much appreciated, thanks More

Came for service. The people are great in the department ad always happy with the service. I was very surprised that the staff were not wearing masks or had social distancing ad always happy with the service. I was very surprised that the staff were not wearing masks or had social distancing More

When is a deal not a deal? when dealing with Kia Canada. I had a deal in place in March 2020 for a new Telluride SXL, we negotiated a price(to be under the $55,000 threshold so I would not have to pay the e I had a deal in place in March 2020 for a new Telluride SXL, we negotiated a price(to be under the $55,000 threshold so I would not have to pay the extra 1% PST) and a finance rate of 2.49%, I gave a $500 deposit and ordered the vehicle. Then with Covid, production was halted, finally in August I was told the vehicle was being produced and would be here late August, however, there was a price increase of $700(supposedly) and the interest rate would now be 3.99%, as the new vehicle would be a 2021 not a 2020 as ordered. I argued that I had a deal in place but Kia West said that Kia Canada had made the change and their hands were tied. So I call Kia Canada to talk to the district sales manager for Western Canada but in talking to customer service she wouldn't give me their name or put me through to them, she then asked why I was calling, I explain I'm not happy about having a deal in place for a vehicle and then being told that Kia won't honor the deal made, she then gets a bit testy and says it has nothing to do with Kia Canada, it is between me and the dealer, I then tell her the dealer told me to call Kia Canada to explain my case and to try to get them to honor the original deal. She then gets very blunt and basically tells me to go pound sand and that I need to go back to the dealer and work out a deal, which I've tried but Kia West refuses to honor the original deal. I then call Kia West again now very unhappy they are not honoring the original deal. So I meet with the sales manager at the dealership, he starts to crunch numbers and lo and behold, the price increase wasn't $700, it was $1700!! xxx? and the financing is still 3.99%. Then because I negotiated floor mats and cargo cover to be included on the original deal, they were taken off the table to get the price down, even with all this xx, I would still be paying more for the vehicle, paying the extra 1% PST, and having to pay an extra 1.50% more in financing charges over the original 2.49% negotiated. Bottom line is this dealer did not go to bat for me their customer, they took Kia Canada's side and threw up their hands and said nothing we can do about it. So I took my deposit back and purchased their competitors Palisade, bottom line it was a $6000 price difference and I also got the 2021 Calligraphy model. I would not recommend this dealership to anyone after my experience dealing with them. More

Above your average car dealership The experience went fine until near the end when we were ushered into a room where they tried to sell us various extra products like undercoating, pai The experience went fine until near the end when we were ushered into a room where they tried to sell us various extra products like undercoating, paint protection, rust protection, etc.. More

Great service as always. Service completed in the time given and car given back clean. Great customer service and would recommend to anyone to go see them and get a service or buy a car given and car given back clean. Great customer service and would recommend to anyone to go see them and get a service or buy a car More

I had a fantastic experience buying my new Sorento here. No pressure, great deal and the salesman took his time to show me all needed. No pressure, great deal and the salesman took his time to show me all needed. More

Easiest people to deal with, very friendly! Charlie was amazing with getting me all set up! Best experience buying a new car ever! Thank you! amazing with getting me all set up! Best experience buying a new car ever! Thank you! More