Waverley Chrysler Dodge Jeep Ram

Courteous and hassle free! Would like to extend a huge thank you to Jason Vega, Ron Krahn and Steve Dennis at Waverly Chrylser Dodge Jeep! Our family had a wonderful experience Would like to extend a huge thank you to Jason Vega, Ron Krahn and Steve Dennis at Waverly Chrylser Dodge Jeep! Our family had a wonderful experience and were treated with the utmost respect. We purchased a new Dodge Ram truck and are very impressed with our new family vehicle. Thanks to all staff involved! More

Worst Customer Service Experience Ever I normally get my 2013 Dodge Avenger serviced at Winnipeg Dodge. I'm going on a road trip in less than a week when the check engine light came on, and I normally get my 2013 Dodge Avenger serviced at Winnipeg Dodge. I'm going on a road trip in less than a week when the check engine light came on, and Winnipeg Dodge wasn't able to get my car in the same day. I contacted Waverley Dodge, and began what was one of the worst customer service experiences of my life. The car had been serviced approx. 3 weeks earlier under warranty, where the oxygen sensor had to be replaced. Waverley Dodge took the car for the day and came to the conclusion that rats/mice had chewed through the sensor wires, and that it had to be replaced at a cost of about $400. If we chose not to repair it, we still had to pay an approx. $125 diagnostic fee. When we explained that the car was still under warranty and the part had JUST been replaced with a new one, and that it seemed unlikely that mice had chewed through the wire, they didn't care. In fact they refused to even consider submitting the repair under warranty, even when we offered to sign an agreement stating that we would pay if the warranty repair was denied. My partner was called a liar by the person he was speaking on the phone with. We showed the pictures they sent us to the service manager at our regular dealership, who seemed to agree that it wasn't conclusively chewed through - it was more likely to be chafing of some sort, covered under warranty. When we called back, and spoke to the owner, he was unprofessional during the telephone call, and didn't seem to care about the level of customer service we had received. In the end, we were forced to pay the $125 diagnostic fee just to get our car back, along with finding a way to get to the dealership in the first place (they were unwilling to send the courtesy shuttle to pick us up). All in all, I was extremely taken aback by the lack of customer service, and I will NEVER go to Waverley Dodge again. They certainly are a disservice to the dodge brand. More

Efficient and No Surprises I found the staff at Waverley Chrysler to be very efficient in getting us through the process without any surprises or hassles. We are both extremely I found the staff at Waverley Chrysler to be very efficient in getting us through the process without any surprises or hassles. We are both extremely busy executives and want to do as much as possible by phone, email or text before we come in and get the details signed off. Ed handled this masterfully and had his colleagues ready to help us when we arrived. We made our final decisions and were dealt with efficiently and with great transparency through the entire process. We are very satisfied and had none of those feelings after the purchase of buyer's remorse because I felt totally confident and under no pressure through the entire decision making process. The new vehicles are exactly what we needed and we got a very good deal. More

Exemplary !! Never having owned a Dodge product I attended Waverley Dodge on the recommendation of a friend. If first impressions are said to be the most lasting W Never having owned a Dodge product I attended Waverley Dodge on the recommendation of a friend. If first impressions are said to be the most lasting Waverley Dodge understands. On first arrival the staff was courteous and inviting. I had the pleasure of dealing with all levels of staff from sales person directly up to the Vice President. Each person left you feeling valued and truly appreciated as a customer. They listened to your needs, answered your questions directly and ensured the "right" vehicle was made available to you. In the end and without hesitation I purchased a factory ordered 2016 Ram. Since that purchase I have had the pleasure of dealing with the dealership's Parts Department for some after market accessories. I immediately found the Parts staff to be just as helpful and courteous as the Sales group. In short this entire experience has been a pleasure. My new truck has been everything I wanted and the dealership said it would be. Without hesitation I would recommend this dealership as your Dodge destination dealership. Ken S Ile des chenes, Mb More

Love my new jeep and the staff that helped me find it I am now in my third Grand Jeep Cherokee. Working with Daniel Adelman and other members of the staff made it so easy. They are so friendly, and make s I am now in my third Grand Jeep Cherokee. Working with Daniel Adelman and other members of the staff made it so easy. They are so friendly, and make sure you are purchasing exactly what you want. Daniel followed up a week after the sale to confirm I was still happy. That showed me just how committed he is to his clients. You can't go wrong if you purchase your Jeep here . You will drive away with a smile on your face and piece of mind that you have a great vehicle. More