Waterloo Ford Lincoln Sales

Horrible, horrible, horrible experience! Upon discussing add-on packages with Sully in finance, I said I wanted to take the vehicle to a third-party detail shop to have ceramic coating and u Upon discussing add-on packages with Sully in finance, I said I wanted to take the vehicle to a third-party detail shop to have ceramic coating and under-coating. I was told they work with said detail shop and would get me a better price and let me know. I had no reason to believe the vehicle was not going to the third-party shop I specified during signing paperwork. I had to fight to get a loaner while the truck was in the shop. I bought 2024 trade-in GMC Sierra 1500 Denali, and yet they gave me a Subaru RVR that was filthy inside. There was even a leftover McDonald's bag of garbage in the back seat and a used saucy napkin shoved in between the seat and the door! No vehicle walk around either, nothing. After picking it up after the service, I found out days later the truck was done in-house! I was charged $2499 for the ceramic, which just so happens to be exactly the same price as the top package of the third-party detail shop. It is a vastly inferior product they applied. I was charged $799 for the under spray, which is very patchy and thin. Very shady and dishonest! I have been fighting to get reimbursed for the work I did not agree to for a month now, and they refuse to make their mistake right. The best they said they can do is offer only half the cost back because they already did the work. That is completely unacceptable! I'm not sure how anyone can leave a positive review of this place, based on the appalling level of service I've received from these swindlers. AVOID WATERLOO FORD AT ALL COSTS! More

Easy to communicate with. Staff are good at explaining everything. Everyone is Very friendly and easy to discuss items when questions arise. Staff are good at explaining everything. Everyone is Very friendly and easy to discuss items when questions arise. More

Not the best, said things would be ready and they were not. Truck had damage on it not. Truck had damage on it More

Professional, knowledgeable and efficient service from Kenneth Digness! Look forward to doing business again at Waterloo Ford. Kenneth Digness! Look forward to doing business again at Waterloo Ford. More

The service department was quick and helpful- overall a great experience and I will return. great experience and I will return. More

Great service - Ron looked after us immediately. From the first call, through to picking up our vehicle, they were quick, friendly and eager to make us happy. Would definitely recommend to anyone wh From the first call, through to picking up our vehicle, they were quick, friendly and eager to make us happy. Would definitely recommend to anyone who enjoys 5 star service. More

Brandon and Orlando sourced me a truck from another dealer, had it brought in and were excellent to work with. They were always easy to get a hold of and fast to reply whenever I had any questions or c dealer, had it brought in and were excellent to work with. They were always easy to get a hold of and fast to reply whenever I had any questions or concerns. They worked hard to close the deal and I recommend dealing with them in the future. Teresa was also amazing to work with she helped keep the financial end of the deal fun, easy and professional. If you’re looking for a new vehicle definitely stop by Waterloo Ford. Great dealership! More

The worst dealership I have ever purchased a vehicle with in the last 50 years. Sales Mgr does not coordinate with Salesman regarding pricing & trade in value. Duplicate Emails had to be sent to sales mgr & in the last 50 years. Sales Mgr does not coordinate with Salesman regarding pricing & trade in value. Duplicate Emails had to be sent to sales mgr & salesman...When the deal was made it took 9 hours to get a Bill of sale after sending it back 3 times for corrections ie incorrect purchasers, incorrect address, incorrect date and deposit amount not specified. When I arrived to take delivery of the vehicle it was only then that I was notified that I needed a bank draft.....nobody mentioned this before and after driving 2hrs I was ready to cancel the deal....the salesman did take me to the bank to obtain a bank draft but....I could have done this 2 days before had I been informed that a cheque is no good. More

My service yesterday was amazing. The drivers who picked up my car and delivered back were very nice and friendly. Ken is great very helpful and knowledgeable very happy with the serv The drivers who picked up my car and delivered back were very nice and friendly. Ken is great very helpful and knowledgeable very happy with the service. More