Volvo Metro West

I had a very disappointing experience. I purchased a used Toyota about a month ago, and everything seemed fine at first. Then the battery died, and a few weeks ago later I noticed the air I purchased a used Toyota about a month ago, and everything seemed fine at first. Then the battery died, and a few weeks ago later I noticed the air conditioning was no longer working properly. I called the dealership and was told to book an appointment with the service department. I brought the vehicle in today, but they told me that because the vehicle had already passed the safety inspection, the issue was not their responsibility. They then told me to speak with the salesperson who sold me the vehicle, but he is on vacation until August. I asked to speak with a manager, hoping they could help, but I was given the same response as the service department. This is ridiculous, and every dealer shop should have some kind of policy to help get some service back. I had a previous car with a different dealership, and they gave me a full refund for a battery issue. I find this extremely frustrating and disappointing. I expected much better customer service and support, especially since I have only owned the vehicle for about a month. The owner responded saying the same information More

You missdiagnosed issue with my car an that cost me 1800. 00 ..you apparently tested everything and decided the problem was the starter while saying the battery was testing ok. The issue came back and it trie 00 ..you apparently tested everything and decided the problem was the starter while saying the battery was testing ok. The issue came back and it tried to make appointment with you an was told to wait 3 weeks. Ao i took thw car to a different place and they tested battery and it came back as faulty.. was replaced and no problem at all .. I am highly disappointed. I will file official complaint, however , it is good to post it here for other people to know you cannot be trusted. More

Purchasing a car can be an intimidating experience depending on the customer service one is confronted with. Dealing with Jorge at Volvo Metro West was a friendly and cordial experience and are happy depending on the customer service one is confronted with. Dealing with Jorge at Volvo Metro West was a friendly and cordial experience and are happy to have purchased the car. The Volvo XC60 is truly a magnificent automobile. More

I had a good experience here. The staff were friendly, knowledgeable, and made the entire process smooth from start to finish. They took the time to answer all my questions (somet The staff were friendly, knowledgeable, and made the entire process smooth from start to finish. They took the time to answer all my questions (sometimes very basic questions as it was my first car in cada and had no idea of the buying process). The buying process was straightforward, and I felt well taken care of throughout. Overall, I am satisfied with my experience and would recommend them to anyone looking for a new car. More

The service was great, I would recommend this dealer again and wil lmost likely be back in a couple of years for a new car. again and wil lmost likely be back in a couple of years for a new car. More

🌟🌟🌟🌟🌟 5-Star Review I had such a great experience at [Volvo Metro West ]! Everyone was super friendly and helpful, especially [Hailey Renaud-Soliman]. They made the whole process so smooth and stress at [Volvo Metro West ]! Everyone was super friendly and helpful, especially [Hailey Renaud-Soliman]. They made the whole process so smooth and stress-free. I absolutely love my new car and felt really taken care of from start to finish. Highly recommend this place if you’re looking for honest service and a team that actually listens to you. Thanks again! 🚗💖 More

Staff go out of their way to assist their clients. Everyone is friendly and positive. Everyone is friendly and positive. More

Best Volvo dealership second to none great team always polite must place to go to. polite must place to go to. More

We were very happy with how much time the sales rep spent with us going over the options of used vehicles and then the time spent showing and explaining things about the vehicles. Everyone was patient in ans with us going over the options of used vehicles and then the time spent showing and explaining things about the vehicles. Everyone was patient in answering our questions and went out of their way to make sure we left happy with our new purchase. More

Excellent service from metro west Volvo service technician. Excellent service at the parts department and nice work keep going technician. Excellent service at the parts department and nice work keep going More