Turpin Kia - Service Centre

Very good service at reception (Serge Vanasse)service Manager was great, polite and very helpfull in answering my question, also appreciated that everthing was done in my own language all in FRENCH, that Manager was great, polite and very helpfull in answering my question, also appreciated that everthing was done in my own language all in FRENCH, that very important for me to be serve in french. The car went in for the 96,000km inpection and Tyler Bell was the service advisor who work on my car, and the car is running great, will see you in the fall for the next services. Please pass on my appreciation to the two gentlement. Merci beaucoup Serge Vaillancourt More

I have always enjoyed going to Turpin for service, as they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have never had any difficulty with any of the employees, the service, or the attitude of the company at all, and would thoroughly recommend Turpin to others. More

So far so good on this major service but I am only a few days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning whi days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning while being driven. Turns out it was the culmination of fixing broken hoses with baling wire and bubble gum since our warranty expired. The repairs totalled a little over $1400. My only quibble with Turpin goes back to September 2009 when we had problems filling the 70 Litre gas tank. After unsuccessfully trying a new fill neck, for which I was credited the cost, including labour, a new tank was ordered and installed at a cost of just under $1,700. The only problem was that a 60 litre tank seems to have been installed, not the OEM 70 litre one removed. That significantly reduced the range of the vehicle. I have never received a satisfactory explanation from Turpin about this. More

Great people and great service. Highly recommended. The staff are friendy and well informed. Service work is done well, on time and there are no surprises. The shuttle service is a bonus as is free winter staff are friendy and well informed. Service work is done well, on time and there are no surprises. The shuttle service is a bonus as is free winter tire storage. We bought from Turpin, we have all our servicing done by Turpin although both vehicles are now "out of warranty" and we will continue to deal with Turpin for the foreseeable future. More

I have dealt with this dealer for many years and, in particular, Mr. Frank Fraser who has always been very helpful, courteous and honest in his dealings with me on the service of my vehicle. Although m particular, Mr. Frank Fraser who has always been very helpful, courteous and honest in his dealings with me on the service of my vehicle. Although maintenance and servicing of automobiles is not an exact science, Turpin and Mr. Fraser and the Turpin service team, in my opinion, go above and beyond to remedy any situation and ensure highest level of customer satisfaction and vehicle safety. More

Problems with an elusive clanking noise was said to be repaired, Only to come back 1 hour later. I brought the car back and several hours later was fixes at no additional charge. Turpin is continently repaired, Only to come back 1 hour later. I brought the car back and several hours later was fixes at no additional charge. Turpin is continently located and offers shuttle service. The price for Oil Change was a similar price as the local lube shop. Waiting room is comfortable with free coffee and TV. More

Integrity,honesty and commited to Total Customer Satisfaction shown by all those employees who looked after my concerns was beyond "the norm" I would recommend this dealership to anyone for a positi Satisfaction shown by all those employees who looked after my concerns was beyond "the norm" I would recommend this dealership to anyone for a positive sales and or service experience. GREAT PEOPLE, from lot-boy to owner. I shall certainly return! More

Paul was prompt in calling me first thing in the morning to review work to be done on the vehicle. He then followed up severral times during the day on status and to inform me of options regarding repairs to review work to be done on the vehicle. He then followed up severral times during the day on status and to inform me of options regarding repairs before proceeding. He was polite and clear in his explanations. The vehicle was ready same day despite lengthy list of items to investigate and repair. Tyler on the weekend was also helpful in booking appointment after the service office in Bells Corners had closed and he reviewed the bill with me when I picked up my car at 5:50 PM that evening. More

Every time I visit Turpin the guys are super. - The Every time I visit Turpin the guys are super. - The work on my car is finished when they say it will be finished. - They call me to authorize ex Every time I visit Turpin the guys are super. - The work on my car is finished when they say it will be finished. - They call me to authorize extra work when needed and take the time to explain what it is. Then when I still have no clue what they are talking about, they explain it again but compare it to something I might know about. - They also give me a quote of what the additional work is going to cost and tell me whether the items needs to be addressed right away or can wait a couple weeks or month. - The CSRs are very friendly when I check in at 7am, regardless of whether or not they are "morning people". - The shuttle drivers are very friendly and understanding when I don't make it down to the door right on time. More

I have been taking my Saturns and Saabs to Turpin ever since I bought them there, starting back in 2003. Turpin used to be a GM dealership. In my humble opinion, GM chose to eliminate the wrong GM deale since I bought them there, starting back in 2003. Turpin used to be a GM dealership. In my humble opinion, GM chose to eliminate the wrong GM dealership in Ottawa, and also made a big mistake dropping the Saturn line. Turpin Saturn Saab, and its successor Turpin Saab Suzuki AutoWorld have always given me excellent technical advice and service, fairly priced and efficiently delivered by a friendly, knowledgeable team. My family members who drive GM vehicles always take them to Turpin for service when they are visiting Ottawa. I would not hesitate to recommend Turpin to any family member or friend. More