ToyotaTown - Service Centre

Exceptional employee! I was very worried that we wouldn't get the car back in time for my daughter to use it to commute to work. She works at the other end of London and i I was very worried that we wouldn't get the car back in time for my daughter to use it to commute to work. She works at the other end of London and it would have taken her 3 times as long to go there on the bus (at night), than to drive (65 minutes + waiting time and transfer time VS 20 minutes by car). Helena really worked for me and got our car done in good time. She was friendly and made the emergency service experience OK! More

Usual excellent service I have been dealing with ToyotaTown for over 10 years and would not go anywhere else. I have dealt with Rob for that length of time. He is honest, has I have been dealing with ToyotaTown for over 10 years and would not go anywhere else. I have dealt with Rob for that length of time. He is honest, has great suggestions re potential problems and ensures that all problems are appropriately attended to. More

Excellent Service Appointment - Excellent Job! The reason for our visit to the ToyotaTown, London Service Dept. was for the 8000 km recommended check-up on our 2017 RAV 4 XLE. The Service Dept. c The reason for our visit to the ToyotaTown, London Service Dept. was for the 8000 km recommended check-up on our 2017 RAV 4 XLE. The Service Dept. contacted us and set-up an appointment that was convenient for us and I must say, we really do appreciate their courtesy service reminders, it shows us they value their customers and the on-going maintenance of the vehicles they sell. Upon entering the service dept. we were met by Helena Vrabec who promptly welcomed us with a friendly smile and handshake and introduced herself as the service rep. who would be our contact during the maintenance work on our RAV 4. Helena immediately printed out a copy of the maintenance check-up required at this particular visit and went over each point explaining in detail and answering all our questions. We also had a few concerns and she included those in the check-up as well. Helena is very thorough; she listens to everything you have to say. She is professional at all times and goes out of her way to keep you informed as to how the maintenance work is going on your vehicle. She is excellent at her job, as well as being friendly and caring- what a excellent combination. Thank you for an Excellent Service Appointment! Also, Thank you to all the ToyotaTown Staff we encountered during our visit, you always make us feel welcome. Miron & Susan Macejko More

Expectations Exceeded Everytime I have been coming to this dealership for several years now for regular maintenance and repair. I deal with service advisor Rob Dako each and everytim I have been coming to this dealership for several years now for regular maintenance and repair. I deal with service advisor Rob Dako each and everytime and never have I been disappointed in the assistance he provides. His customer service skills in keeping me informed with honest answers surrounding repairs or service to my vehicle is the reason I come back here. The guy knows his job, knows his dealership and the vehicles they sell and service. He makes a point to greet me personally each and everytime even when dealing with other customers. Thanks Rob. More

Used Rav4 needed major repair. I purchased a used Rav4 (2012) from Toyotatown last June. The vehicle had 64,000 km on it when I bought it and the drive train was still under warrant I purchased a used Rav4 (2012) from Toyotatown last June. The vehicle had 64,000 km on it when I bought it and the drive train was still under warranty. When I took it in for an oil change in December I was told the drive shaft was seized and needed to be replaced. By this time the drive train was no longer under warranty and I thought I'd be stuck with a pretty sizable repair bill. Toyotatown came through for me and completed the repair at no charge. I'd rate the dealership higher than 4 stars but not 5 stars because I think they should have replaced the driveshaft before they sold me the vehicle and while it was under warranty. It was clearly on its way out. So, I'm super happy with how it worked out but feel the problem should have been dealt with much sooner. Special thanks to Helena Vrebec for her efforts in getting this matter resolved to my satisfaction. Marco Melito More

Fantastic Customer Service I was in for service the other day for my 2015 Camry XSE. I had some questions about the newly redesigned 2018 Camry and I was promptly greeted by Sea I was in for service the other day for my 2015 Camry XSE. I had some questions about the newly redesigned 2018 Camry and I was promptly greeted by Sean O'Grady. Sean was very professional and organized when explaining all of the exciting new changes. He did not put any pressure on me as I let him know now is not the right time for me to make a switch but I will certainly be going back to see him again soon. Thanks again for all of your help Sean. More

Very Accommodating Had to get a dead battery replaced, and they managed to fit me in to have it checked and swapped out. Great customer service from Firis. Would certa Had to get a dead battery replaced, and they managed to fit me in to have it checked and swapped out. Great customer service from Firis. Would certainly recommend to others. More

Great customer service! I was in for service and was greeted by Firis. Firis helped me understand everything involved in the service, took good care of me and the service was I was in for service and was greeted by Firis. Firis helped me understand everything involved in the service, took good care of me and the service was quick! Thank you so much. I recommend Toyota Town and Firis! More

Great service as usual Another visit to Toyota Town to maintain my vehicle. Early detection of a minor issue prevented a major problem in the future. Another great work by Another visit to Toyota Town to maintain my vehicle. Early detection of a minor issue prevented a major problem in the future. Another great work by Robert Dako, a wonderful service advisor. 10 stars. More

New service at this dealer. We had purchased a used Venza in 2012 and driven it about 40K with little maintenance. Now we wanted to give it to our daughter and felt we needed to We had purchased a used Venza in 2012 and driven it about 40K with little maintenance. Now we wanted to give it to our daughter and felt we needed to make sure it was it good condition. We had a tight timeline as it was right before Christmas. Thank goodness we met with Helena. She advised us what should be done, and then advised that two recalls notices were outstanding (which we did not know about). She recommended what we should have done and we had the car completely renovated same day. The cost was so reasonable and she was so helpful. I can't say enough about her professional service. Congratulations Toyota on your excellent customer service. Well done Helena. More