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ToyotaTown
London, ON
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Todd is my 'go to' person at Toyotatown. He is honest and straight forward and has no hidden agenda. I trust his advice implicitly and as an added bonus - he has a great sense of humour. He is honest and straight forward and has no hidden agenda. I trust his advice implicitly and as an added bonus - he has a great sense of humour. This was a request for service that I made the day before and the service department was able to get me in the next morning. Greatly appreciated. More
I was at Masonville mall hairdresser Saturday morning. After, I returned to my Toyota sienna van and found the rt rear tire totally flat! All my tires were new from Toyotatown within the year. CAA pumped After, I returned to my Toyota sienna van and found the rt rear tire totally flat! All my tires were new from Toyotatown within the year. CAA pumped up the tire so I could drive to ToyotaTown where Mr. Dennis Dabous immediately took my van, removed a nail from the tire, and fixed the tire at no charge!! He also threw in a free coffee for me and a car wash! He was awesome! My hero!!! Thank you Dennis!!😘 More
Todd and the other staff members I had the opportunity to work with were amazing. They explained the issues in depth answered questions and worked with me to solve the problems that arose. work with were amazing. They explained the issues in depth answered questions and worked with me to solve the problems that arose. More
I enjoyed this experience and appreciated the effort that was made for what was just a minor annoyance on a new car without having to push for it to be done. was made for what was just a minor annoyance on a new car without having to push for it to be done. More
Tod is a great representative of the best that’s Toyota he’s informative; detailed and honest he’s informative; detailed and honest More
Todd was really friendly I'll be honest. But the service wasn't good. He offered me a complimentary car wash to which I agreed. The car came out and wasn't clean at all! It had dirt all over But the service wasn't good. He offered me a complimentary car wash to which I agreed. The car came out and wasn't clean at all! It had dirt all over and moreover after the car wash there was a lot of scratches on my car. I told Mr. Todd about this and he said he'll wash the car again properly but he wasn't ready to accept the responsibility for the scratches after the wash. I told him there were no scratches at all before bringing my car over there, but he still didn't take responsibility. Moreover, on the bill the dealership has already stated that they're not responsible for any scratches after the car wash as they're really confident in their system(this clearly shows that this is a regular issue at this place and they are not ready to take responsibility for it). Mr. Todd brought the car back after washing it for the second time but it wasn't still clean. Getting a carwash from any other gas station would make your car more clean. I was really disappointed at the service provided by the dealership and I'll not be going there again! More
It’s nice to be greeted by a familiar smiling person. She thoroughly explains everything that is going on and answers all my questions. It’s a pleasure dealing with Enna. She thoroughly explains everything that is going on and answers all my questions. It’s a pleasure dealing with Enna. More
Service is very organized and efficient. I don't have any experience with service departments as my husband usually takes care of all that, but the atmosphere and organization and spacious I don't have any experience with service departments as my husband usually takes care of all that, but the atmosphere and organization and spacious waiting area took the stress away More
Receptionist is always kind and helpful, dealership is nice and everyone is friendly when i go! nice and everyone is friendly when i go! More
As always, MJ was thorough and professional in his explanation of the repair that needed to be done to my vehicle. Since the repair was going to take 3-4 hours, ToyotaTown was kind enough to give me explanation of the repair that needed to be done to my vehicle. Since the repair was going to take 3-4 hours, ToyotaTown was kind enough to give me a loaner vehicle, something that doesn’t happen frequently. Once my car went in for the repair, MJ kindly brought the loaner car around for me to use. Four and a half hours later, I received a phone call from MJ indicating that the car was ready for pick up. When I was paying for the repair, MJ was informed that I was there to pick up the car and came to me assuring me that all went well. Would recommend ToyotaTown to family and friends. More