Toyota on the Trail

Liars, Cheaters, Manipulative People-STAY AWAY A few weeks ago, I inquired about a suv from this place. The salespeople seemed friendly enough. I was looking at buying a 2012 BMW x5 priced at 13, 9 A few weeks ago, I inquired about a suv from this place. The salespeople seemed friendly enough. I was looking at buying a 2012 BMW x5 priced at 13, 997. The salesman Zack (aka Thomas) (very friendly, very trustworthy face) kept throwing bi-weekly payments at me of 228 bi-weekly for 48months with 1000 down. When I asked where he was getting these numbers, he said that it was his sales manager's numbers and fiance. I asked him multiple times for my interest rate and he said he would know until the finance portion of the deal. I asked him then where 228 bi-weekly was coming from. He told me from 13, 997 and sales manager. I told him I wanted to think about it and run the numbers but was pressured into what I thought was 13,997. He got me to put down a $1000.00 deposit non-refundable to show I was a serious buyer, but no time during the interaction did he me an interest rate and said that only finance could do that and before that could happen, I would need to put the $1000 down. Luckily, it was taking finance too long to get the paperwork ready and I hadn't eaten all day or even been offered water during the 5 hours I was there. I took off an told them I would be back tomorrow. When I got home I ran the numbers and a 13, 997 suv over 4 years with a $1000 down with thier numbers was going to cost me close to 22 000. That is almost twice the amount of the SUV. No way I was buying that. I called up a lawyer and was told that the dealership cannot make a deposit non-refundable without explaining everything to you. I was advised to call and complain to AMVIC. I went in the next day and talked to General Manager Sandy. He stayed calm with me, he was very good listener, he was very respectful, and he did return my deposit. However, when I asked him about the interest rates he told me that used cars are between 6-10 % and said that the salesperson should have told me that. I agree, used car interest does fall there. He told me my rate was 8% and he could try to bring it down. However, after my consultation with a lawyer and 3 dealerships, I have been informed they tried to charge me over 30% interest on a 2012 suv. I'm not blaming Sandy in any way, I'm not even sure that he knew what the numbers equalled, but how can your dealership be ok with lying, cheating, and manipulating people. They tried to tell me that 30% interest was 8 %. Honestly, stay away from these people. I explained to them I was a single parent, working 2 jobs, going to school and they felt it was ok to take advantage of a vulnerable person. I understand they need to make money but right out lying and stealing from people is disgusting. If they have not returned a deposit to you or have been crooked in anyway CALL AMVIC and report them. People pay their paychecks with their hard-worked honest money. They can lose their licence and they should until they learn what proper commitment to thier customers looks like. If I wanted to be ripped off, I would go somewhere sleazy. They are a disgrace to GO AUTO and they shouldn't even be associated with the name. Shame on you Toyota on the trail!! You're a disgrace to an honourable name - Toyota. Honestly, they can not keep your deposit without disclosing all information to you and even then. Go read AMVICS rules. These sleazy grease xxxxx don't deserve your money until they change their disgusting ways. Honestly, STAY AWAY Since dealing with them I have bought an SUV from River City Hundyai.... and the experience was 180 and degrees opposite. They never took my deposit until everything was explained with finances and interest rates and bi-weekly payments and said it was fully refundable. Never checked my credit until I was ready to buy the SUV from them. There was no pressure. Honestly, this dealership could learn a lot from them and how they do business and how their sales manager Billy and sales consultant Kabir do business. Go anywhere else, but don't go here!!!! Otherwise, be ready to be ripped off. You deserve better service for your hard-earned money. More

STAY AWAY FROM THIS DEALERSHIP!!!!They are terrible STAY AWAY FROM THIS DEALERSHIP!!!! They are terrible money grabbers, they convinced us into signing a non refundable fee to hold a car as they were STAY AWAY FROM THIS DEALERSHIP!!!! They are terrible money grabbers, they convinced us into signing a non refundable fee to hold a car as they were having a GST sale which turned out to be a lie. We committed $500, returned the next day and wanting to back out but not able to get our money back. A guy called CJ got my number from wherever and continued to pressure me till I came in to their shop, he connected me with different sales guy who connected me with their xxxxty sales manager and got $500 from us to hold the vehicle even when we weren’t ready to start the purchase. Poor customer service, all about your money, they act like they’re beating the price of other dealers but in the real sense they just play with the figures and arrive at same price or even more than other dealers. DO NOT GO TO THEM! More

Bought used Jeep Trailhawk I was treated very considerately by the sales rep, he was kind, helpful and knowledgable. Would totally recommend him to anyone looking for a pleasan I was treated very considerately by the sales rep, he was kind, helpful and knowledgable. Would totally recommend him to anyone looking for a pleasant car shopping experience. I know buying a car can be stressful, high pressure and uncomfortable depending on the salesperson. Mr. White made the experience just the opposite. More

We were treated very well. We bought our car during the covid 19, so we made an appointment. Staff was limited, but made an great effort to meet out needs.They did a great job t We bought our car during the covid 19, so we made an appointment. Staff was limited, but made an great effort to meet out needs.They did a great job to help us test drive our car, and do the paper work to purchase the car. More

Don't waste your time - Terrible service! Looking for a trade-in, sales associate was not forth coming about lots of information, wanted me to sign an agreement before interest rates and overa Looking for a trade-in, sales associate was not forth coming about lots of information, wanted me to sign an agreement before interest rates and overall costs were set. Was talked down to, treated like a lesser person, and tried to discuss matters with me that they clearly were not educated in. Have been a loyal Toyota customer for my last 3 vehicles and was very happy with Mayfield and Gateway locations... maybe it is just Toyota on the Trail that has this poor level of service. Ended up at Sherwood Park Chevrolet and the service from the salesman, finance department and dealership manager was extraordinary, beyond my expectations. More

Do not go here!! Assist Manager (Cody Shott) wanted me to finance a 2014 Tacoma when I wanted to pay cash. He is rude and unprofessional. finance a 2014 Tacoma when I wanted to pay cash. He is rude and unprofessional. More

Hello everyone I went to this dealership yesterday to trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously sho trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously showed the second car oh that too is not available, I said can u do a appraisal on my trade in ,without even looking they undervalue my trade in by thousands ,I know the market value of my car ,I don't know how they do business really disappointed with the level of service and there managers too need a common sense never ever going again . More

Dropped my Avalon off for a couple small issues. Have never dealt there before so not sure how the service was going to be... from the second I dropped in I was greeted with friendly staff and Vehicle wa never dealt there before so not sure how the service was going to be... from the second I dropped in I was greeted with friendly staff and Vehicle was fixed promptly with great communication and was ready in 4 hours. Will definitely be going back. More

They were not very friendly and did not seem interested in our business. Was trying to get information on a hybrid. We will be going elsewhere. in our business. Was trying to get information on a hybrid. We will be going elsewhere. More

Needed a truck so I traded in my perfect 2017 Durango for a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was per a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was perfect. 3 days later all the coolant was on my garage floor and 2 weeks later the motor was blown. I had 30 day warranty on it but they did nothing they towed it to their dealership and it sat there for almost a month till I finally got a call back after leaving countless messages. They said they were paying anything to fix it. They wouldn't repossess it. And to top it off they put 20,000 kms less on the bill of sale then the truck actually had so now it looks like I drove the truck over 20,000 kms in 2 weeks. Now I'm left with no truck $50,000 debt. DO NOT BUY YOUR VEHICLE AT TOYOTA ON THE TRAIL. Worst sales person ever Alfred. Worst manager ever Cody. I rated 1 star to much More