Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Northwest Edmonton
Edmonton, AB
1,554 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,554 reviews
June 11, 2016
Worst experience I doesnot have a number to rate their service its below zero. I have problem with rear bumper they doesn't fix it . My life worst experience I doesnot have a number to rate their service its below zero. I have problem with rear bumper they doesn't fix it . My life worst experience More
by Dilpreet Singh
Employees Worked With
Ahmad
Helpful June 03, 2016
Experience My husband and I, we went to the dealership to get pricing. We were upfront that we are only shopping around and would like a quote. Ron's service was My husband and I, we went to the dealership to get pricing. We were upfront that we are only shopping around and would like a quote. Ron's service was unbelievable. He went above and beyond our expectations even though he was aware we were shopping around. He spent a lot of time answering our questions and finding the right vehicle which would fit our lifestyle. In all honesty we were not going to purchase the vehicle with Kingsway Toyota due to prior service experience but with Ron's wonderful service we did. This is our 5th purchase with Kingsway Toyota and the best purchase experience ever. We would recommend this delarship and Ron. Service department is horrible. Lack of communication and willingness to help. My husband has dealt with Hanan previously and loves her service. We truly believe service needs lots of work too get to par with sales. Thank you Ron for the wonderful experience. Definitely would recommend you to family and friends. More
by Shabana
Employees Worked With
Roneil Sewak, Alan Lim, Catherine On
June 03, 2016
happy to bought the right color of the 2016 RAV4 XLE the car I bought the price was very good. Jimmy the salesman he was very nice and very in patient. he take time , happy to have this car. the car I bought the price was very good. Jimmy the salesman he was very nice and very in patient. he take time , happy to have this car. More
by rong zhen
Employees Worked With
Alan Lim, Shawn Diaker, Jimmy Qi
June 02, 2016
Great confidence from start to the end This was my first ever car purchase, so I did not know how it would be. But thanks to kingsway toyota staff I felt comfortable all the way to decided This was my first ever car purchase, so I did not know how it would be. But thanks to kingsway toyota staff I felt comfortable all the way to decided what vehicle I will buy. Thumbs up. More
by Alejomania
Employees Worked With
Alan Lim, Chadi Boudiab
June 01, 2016
Amazing service. I recently bought a 2012 Toyota Camry from Mike at Kingsway Toyota. From the moment I walked in Mike greeted me and answered all my questions, he was I recently bought a 2012 Toyota Camry from Mike at Kingsway Toyota. From the moment I walked in Mike greeted me and answered all my questions, he was very patient and helpful.. Will recommend to my friends and family. Thank you Kingsway Toyota for the great service. I am very happy with my Camry. More
by Kim N
Employees Worked With
Catherine On, Mike El-Harati
June 01, 2016
amazing people got me a dream ride I had been looking for a 4 runner trail edition with no luck until today. I walked in and saw a dream show room custom off road machine. Mike the sale I had been looking for a 4 runner trail edition with no luck until today. I walked in and saw a dream show room custom off road machine. Mike the sales guy was very in tune with what I wanted the vehicle for and stayed well after his shift to help. I would only deal with him from this point out with new vehicles , and will be trading in my wife's in the fall. The financial guys John and deep went all out for me and we're very efficient at getting my financing and a great deal. Christopher was helping out my sale in the background and other sales people like Maja even aided in me swapping items from my old vehicle. More
by bowhunterguy
Employees Worked With
Christopher Catapangan, John Hamdan , Mike El-Harati, Deepinder Singh
May 31, 2016
Purchase of Toyota Tacoma- 2012 Trail Edition I WOULD LIKE TO THANK JEREMY HARDING-SALES THAT ASSISTED ME IN THE PURCHASE OF MY TACOMA TRUCKS. THE TRAIL EDITION TACOMA IS PERFECT. BEST ASSISTANCE I WOULD LIKE TO THANK JEREMY HARDING-SALES THAT ASSISTED ME IN THE PURCHASE OF MY TACOMA TRUCKS. THE TRAIL EDITION TACOMA IS PERFECT. BEST ASSISTANCE FROM ALL STAFF THAT I HAVE EVER EXPERIENCED RIGHT FROM RECEPTION TO FINANCE AND MANAGEMENT. PROUD TO BE A MEMBER OF THE KINGSWAY FAIMLY. DAVE More
by beaverman
Employees Worked With
Maja Harding, Alan Lim, Catherine On, John Hamdan , Jeremy Harding
May 31, 2016
Fantastic heights of incompetence Recently purchased a 2008 Tacoma from Kingway Toyota and was as seriously unimpressed by the quality of service there. We were bounced around four dif Recently purchased a 2008 Tacoma from Kingway Toyota and was as seriously unimpressed by the quality of service there. We were bounced around four different sales persons, one of whom made us an offer that was $1000 OVER the advertised price, and who tried to sell us undercoating for an addition $450, even though the vehicle had already had undercoating applied when it was brought in by the previous owner. This we found out later when we asked about a customer satisfaction recall that we knew had been sent out for Tacos of this age. There are two possibilities for his behavior: either he doesn't know what's going on with the vehicles on the lot, or he was insulting my intelligence and trying to get money for nothing. I'll give him the benefit of the doubt that it was incompetence and not crookery. We tried to negotiate a lower price for the vehicle, given that we had a couple concerns about its history. I was then told by another salesperson that they had paid the full asking price of the vehicle and so they couldn't go lower than $100 below that price. Again, two options: either you think I'm an idiot and will actually believe that you paid what you were asking for it, or you are really bad at making business decisions and you did pay an exorbitant amount over its wholesale value. I'm going with option 1 in this case. Buddy didn't think I knew the wholesale value of the truck. Think again. We liked the truck, so we stuck it out with Kingsway and negotiated a price we were okay with. We were paying in cash, but nonetheless waited 45 minutes to speak to a finance person (do you know how many episodes of Judge Judy that was in the waiting room? A LOT.) Then, the next day, when we went to purchase insurance and register the vehicle, that same finance person left us waiting for 2 hours at AMA for the fax that he had told us he could get us no problem. After many, many phone calls, his colleague eventually sent the fax, but not after I had spent half my afternoon waiting for a single page fax. The same night we purchased the vehicle we got a call informing us that they had overcharged our credit card by $1000 and had immediately refunded it. No doubt that was an honest mistake, but when piled atop the rest of our experience it was the icing on the cake. And last but not least. We realized too late that there was only one set of keys for the truck. I called to ask about another set, was told they could do it at the dealership and they'd call me back with a price. I'm still waiting. More
by 2008 Tacoma
Employees Worked With
Alan Lim, Christopher Catapangan, Pha Nguyen, Catherine On, Brad Metcalf, Kevin Thorson
May 30, 2016
Great service, very pleasurable dealing here! Great experience with dealing with Kingsway. Right from the gal that answers the phone Anya, I believe, right up to our experience with Ron, it was tr Great experience with dealing with Kingsway. Right from the gal that answers the phone Anya, I believe, right up to our experience with Ron, it was truly awesome. He was so kind and patient explaining everything to us, as well we got a great deal on our trade-in. We will definitely recommend your dealership to friends and family. Thanks for the great work Ron. All the best for more sales for you! More
by amanda1
Employees Worked With
Roneil Sewak
May 28, 2016
Great Service Just bought a new Toyota, great service bent over backwards to make sure I stayed within budget. Great service from Mia, Jason and deepindeer the fina Just bought a new Toyota, great service bent over backwards to make sure I stayed within budget. Great service from Mia, Jason and deepindeer the finance manger... Recommend this dealer ++++ More
by Marty
Employees Worked With
Maja Harding, Deepinder Singh, Jason Tran
