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Toyota Northwest Edmonton
Edmonton, AB
1,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 04, 2017
Great Service Zahir was great and did an outstanding job on providing the shuttle service. Zhair provided an accurate eta on when he was going to pick me up and fo Zahir was great and did an outstanding job on providing the shuttle service. Zhair provided an accurate eta on when he was going to pick me up and found my USB flash drive that I dropped in the Van. Thanks More
by EPoon
Employees Worked With
Zahir Jiwa
Helpful April 04, 2017
Awesome experience! We had an awesome experience! Steffan was super accommodating and answered all questions quickly. He was very friendly and easy going! He also gave us We had an awesome experience! Steffan was super accommodating and answered all questions quickly. He was very friendly and easy going! He also gave us a loaner until our vehicle was ready! We also dealt with Kris in financing, who not only got the job done but kept us laughing the whole time! This purchase was for my husband, but when I am ready for a new car we will definitely be back! The truck was in awesome condition when we received it and got a follow up call as well! Thank you Steffan and Kris for making this purchase a great experience! More
by Cristina
Employees Worked With
Kris Hassett, Steffan Favis
April 03, 2017
The dealership was awesome! Ali was awesome! They worked there magic and gave me what I needed! Hands down the best sales support I have ever had. Ali worked with me to solve any issues that aros They worked there magic and gave me what I needed! Hands down the best sales support I have ever had. Ali worked with me to solve any issues that arose and did so very quickly. He gave me the service I needed so I would highly recommend both him and the dealership. It felt like I was welcomed to a family. Great job! More
by Terry4160
Employees Worked With
Ali El Kurdi
April 03, 2017
Expedient​ Even though I was not on the daily shuttle schedule, Salim was able to pick me up and drop me off at the dealership within 45 minutes of my phone call Even though I was not on the daily shuttle schedule, Salim was able to pick me up and drop me off at the dealership within 45 minutes of my phone call! Marni ensured that only the most important repairs were made on both of our vehicles in order to keep costs reasonable. Hanan processed my invoice in a very courteous and professional manner. She is always a joy to talk to. More
by Troy Deatrich
Employees Worked With
Hanan Borhot, Saleem Dossa, Marni Hartley
April 02, 2017
Great Experience Haneen was informative from the minute she met me when I arrived at the service centre. She informed me what I should expect and then answered any que Haneen was informative from the minute she met me when I arrived at the service centre. She informed me what I should expect and then answered any questions I had. Also, what I impressed me the most is she actually called me to clarify the diagnosis of my car and asked me if it was alright to go ahead with the repairs. When my car was finally done she called me to let me know the car would be ready in half an hour and I could come pick it up. Zahir let me know that we would be leaving shortly. We arrived on time and he asked me to call him when I was ready to be picked up. He picked me up on time and was quite pleasant and friendly. Angela was quite nice when I was picking up my car. She walked me over to my car and assured me everything was done and my winter tires and bolts were returned. Thanks everyone. Now that's what we call great customer service!:) More
by Camry13
Employees Worked With
Haneen Halabi, Angela Wu-Xu, Zahir Jiwa
March 30, 2017
Great salesmen and finance manager! I recently bought a new Tacoma. Binh was my salesman and he was very well informed about every option on the truck. Binh and Alan provided outstandi I recently bought a new Tacoma. Binh was my salesman and he was very well informed about every option on the truck. Binh and Alan provided outstanding customer service and so did John the finance manager. All the staff, even the owner, were very down to earth friendly and accommodating people. Great experience! I would recommend them to anyone! Beautiful new digs too! Karen Beckett More
by Karen Beckett
Employees Worked With
Maja Harding, Alan Lim, Binh Luu, John Hamdan
March 28, 2017
Almost excellent Overall experience was pretty good. Marni in services and Salim who drove the shuttle service was great. However, the lady at the front reception co Overall experience was pretty good. Marni in services and Salim who drove the shuttle service was great. However, the lady at the front reception could smile some more and the lady I spoke with over the phone the last Saturday was a little snotty/snobby. It can be improved. More
by The reviewer
Employees Worked With
Saleem Dossa, Marni Hartley
March 25, 2017
Excellent service Excellent customer service .Superb shuttle service.New building is very good location and area is biggar than old one.Service area is drive through.ov Excellent customer service .Superb shuttle service.New building is very good location and area is biggar than old one.Service area is drive through.overall totally ggod. More
by Paul
Employees Worked With
Hanan Borhot, Saleem Dossa
March 23, 2017
Upselling!! I scheduled my Rav4 for an oil change on March 21st. I let the lady over the phone know that I was only interested in the oil change at this time. She I scheduled my Rav4 for an oil change on March 21st. I let the lady over the phone know that I was only interested in the oil change at this time. She mentioned that there was a recall for the wiper linkage, which was appreciated. No issues with the service done. However- after I dropped the vehicle off, the service "advisor" called me and said that the technicians were recommending more work. I asked if they found an issue. He said no, but due to the mileage on my vehicle, he was recommending a throttle body service, spark plug replacement, transmission fluid.. and he probably would have kept going. I let him know that I was looking at the Toyota preventative maintenance schedule, and that spark plugs were not recommended for another 30000k, that I did the transmission fluid 2 services prior, and that throttle body service is not listed as a preventative maintenance requirement. The technicians did not find any issues. That type of upselling should be illegal. It is blatant theft as far as I am concerned, and I will not be returning to this dealership. More
by Wanda
Employees Worked With
Can't recall
March 22, 2017
shifty My experience with your sales department , was frustrating, I was lied to, ignored , and had to deal with a hissy fit from my salesman. I was promise My experience with your sales department , was frustrating, I was lied to, ignored , and had to deal with a hissy fit from my salesman. I was promised things and the had to fight to get was I was promised. Your shuttle operator was very polite and courteous. Your teq., Marni , was fantastic, she tried very hard to make up for my poor treatment by you sales staff More
by nana
Employees Worked With
Binh Luu, John Hamdan , Marni Hartley
