Toyota Northwest Edmonton

Excellent service! What a refreshing experience to have dealt with Haneen as my service advisor. Haneen took great care in making sure that I was getting the right servi What a refreshing experience to have dealt with Haneen as my service advisor. Haneen took great care in making sure that I was getting the right services scheduled. She also was very prompt in returning my call when I had some questions about my service visit and she answered all of my questions in the highest level of courtesy. This was the first time that I brought my vehicle to Northwest Toyota and Haneen represented the dealership very well. I will not hesitate to return to Northwest Toyota for future service appointments as a result of Haneen's excellent customer service! More

*** Great Parts Department *** Had the parts I was looking for. Excellent customer service. Quick and easy to work with. Fast shipping and shipped to outside of Canada to the US. Had the parts I was looking for. Excellent customer service. Quick and easy to work with. Fast shipping and shipped to outside of Canada to the US. More

Great customer service! Lamar was great to work with and love his Texas accent! He’s very friendly, knowledgeable and it doesn’t feel like I’m working with a typical “used ca Lamar was great to work with and love his Texas accent! He’s very friendly, knowledgeable and it doesn’t feel like I’m working with a typical “used car salesmen” when we work together which is very comforting. More

Exceptional Professional Purchasing Experience Kenton is great to work with. He is very knowledgeable and answered all my questions. His product knowledge was exceptional. Kenton is undeniably a Kenton is great to work with. He is very knowledgeable and answered all my questions. His product knowledge was exceptional. Kenton is undeniably a great asset and an excellent employee working for Northwest Toyota. The entire purchasing experience from Sales to Financing is friendly and welcoming yet very professional. I recommend your next purchase with Northwest Toyota. More

Professional servive Saleem took care of my driving needs while my car was being serviced. Gentleman manners are not that common these days but he certainly made an except Saleem took care of my driving needs while my car was being serviced. Gentleman manners are not that common these days but he certainly made an exception. Wonderful person, gentle and knowledgeable about Toyota services. Good employee to keep at the show. More

Beautiful new dealership, professional sales experience Wayne was not pushy, he was very knowledgeable, and he treated me just as I expected to be treated by a salesman. I would definitely recommend him to Wayne was not pushy, he was very knowledgeable, and he treated me just as I expected to be treated by a salesman. I would definitely recommend him to anybody in the market for a new vehicle. More

Zahir is cool guy and very profesisonl shuttle drive Zahir is professional shuttle drive and communicate well, entertain us with lots of jokes while drive. He is always on time to pick me up. Zahir is professional shuttle drive and communicate well, entertain us with lots of jokes while drive. He is always on time to pick me up. More

Amazing! Amanda was so helpful in assisting me with buying my first car. She was able to answer all of my questions and was very knowledgeable. Would recommend Amanda was so helpful in assisting me with buying my first car. She was able to answer all of my questions and was very knowledgeable. Would recommend to anyone! Thanks for all your help! More

Sales Representative vs Sales Manager We had been in the market for a highlander for a while. Although we couldnt make a deal work that were comfortable with, our sales rep Dianne, was gre We had been in the market for a highlander for a while. Although we couldnt make a deal work that were comfortable with, our sales rep Dianne, was great. She answered all question, continued to follow up with us and did everything she could to make our deal work. Unfortunately in the end, price was a deciding factor preventing our purchase but we would definately come back to wherever Dianne is working when we are in the market for our next vehicle. We regret not being able to buy from her. Thanks so much for your hard work Dianne! Alan Lim was the sales manager who worked with our deal. He was polite when talking with us and although I understand business is business, his final lowest offer wasnt actually his final lowest offer. Only when we brough in a written offer from another dealership, did he concede and change but he was very calculating, picking every single detail apart. He then sent wrong quotes to us via text blaming the screen on his smartphone for the error and once we were dragged along, wouldn't honor the quote sent. This was the single deciding factor that caused us to go elsewhere. Respect goes a long way and we felt we were being played by him in the car sales game. More

First Time Buyer's Dream Being a salesperson in retail myself, I know most of the ins and outs of sales and the business and hard work that goes in it. Monty Sidhu helped me g Being a salesperson in retail myself, I know most of the ins and outs of sales and the business and hard work that goes in it. Monty Sidhu helped me get the car I needed at the price I wanted, and Maja Harding finalized the steps to getting this university student one step closer to being able to get places much easier! Thank you! More