Toyota Northwest Edmonton

Service advisor Jordan makes it easy peasy.. I feel like it's worth taking time to appreciate Jordan's work, she is the go to person. the way she handled my vehicle service maintenance request wa I feel like it's worth taking time to appreciate Jordan's work, she is the go to person. the way she handled my vehicle service maintenance request was easy peasy . I appreciate her welcoming attitude in attaining customer queries.. solving the problems and going extra mile to make the customer experience wonderful. I appreciate and thank her.. keep up the good work Jordana. Regards, Sudhakar P More

Salim Dossa Knows Customer Service! It was a pleasure dealing with Salim Dossa today. Every single time I have needed a lift somewhere and he's been the shuttle driver things have gone s It was a pleasure dealing with Salim Dossa today. Every single time I have needed a lift somewhere and he's been the shuttle driver things have gone smoothly. Salim is extremely courteous (a rarity in today's me me me society) and makes a customer feel like the M.V.P. of a sports team. This is how customer service used to be every single day. It's wonderful to see that somebody in the customer service field knows what customer service SHOULD be, especially in 2018! More

Fantastic Customer Service!! I recently came to your dealership for my first visit. I had to have a recall done. While I was waiting Ian tried to help me with my wifi issues and h I recently came to your dealership for my first visit. I had to have a recall done. While I was waiting Ian tried to help me with my wifi issues and he also went to go check on my car while it was being serviced. He went above and beyond. I wasn't there for sales but he still was checking on customers to see that they were being helped. Thank you! Impeccable service! Jordana was great to deal with as well she was awesome! Thank you More

Great service Service was really great . The work was completed within the estimated time. Price didn’t exceed quote. Shuttle driver was polite friendly and on time Service was really great . The work was completed within the estimated time. Price didn’t exceed quote. Shuttle driver was polite friendly and on time. Would recommend the dealership to others. More

Follow Up This is a follow up to a previous review. My Toyota RAV 4 was giving me some problems shortly after I purchased it. It is an older model, 2010. Kento This is a follow up to a previous review. My Toyota RAV 4 was giving me some problems shortly after I purchased it. It is an older model, 2010. Kenton was very adamant in making things right and did just that. My vehicle is good as new! They were extremely helpful and kind through out it all. So, thank you! I had also made a note a few spots were missed in the clean of it prior to purchase (not a big deal, there was a rush put on it.) When it was brought in to get serviced it got a full detail again. I can't thank you enough! My dad did me a solid and brought it in for me (we're from out of town) So I didn't speak to the administration of service department but I do know he was blown away about how kind and helpful they were. Keeping him up to date through it all. I wish I could put your names! Thank you. More

Comfortable, trustworthy, satisfied Great experience with Northwest Toyota! Staff were always friendly and inviting. Coreena was trustworthy and went above and beyond to leave me feeling Great experience with Northwest Toyota! Staff were always friendly and inviting. Coreena was trustworthy and went above and beyond to leave me feeling happy with my purchase! More

So very well organized and a pleasurable experience It is rare indeed to experience the high level of customer service that everyone at Toyota Northwest in Edmonton Alberta provides to their customers. It is rare indeed to experience the high level of customer service that everyone at Toyota Northwest in Edmonton Alberta provides to their customers. From the bright, clean reception areas, to the comfy couches to the shuttle services, it was all a great experience. More

Great Service! A huge thank you to Jordana Bautista, Senior Service Advisor of Toyota Northwest, Edmonton for providing excellent service for assisting us to fix the A huge thank you to Jordana Bautista, Senior Service Advisor of Toyota Northwest, Edmonton for providing excellent service for assisting us to fix the damage of my vehicle and deal with my car insurance. Words cannot fully express our gratitude. Thank you so much Jordana. More

Friendly and knowledgeable sales staff without the pressure. We have been looking for a new vehicle for a long time at dealerships around Edmonton. We ended up buying from Kenton because he had a very thorough k We have been looking for a new vehicle for a long time at dealerships around Edmonton. We ended up buying from Kenton because he had a very thorough knowledge of the products and never put any pressure on us. Even after the sale, he spent more than an hour showing us all the features in our new ride. Kenton has a folksy manner and a strong sense of right and wrong. He's the Columbo of car salesmen. More

Absolutely Terrible Service Went there for 96 000 maintenance. When I booked they said they would honour a discount I receive from another Toyota. They didnt honour the disco Went there for 96 000 maintenance. When I booked they said they would honour a discount I receive from another Toyota. They didnt honour the discount on the parts. We spent nearly $800.00 They didnt even wash the vehicle. They took a floor mat. A month and a half after our visit the drivers side wiper blade broke which they unnecessarily replaced. They wouldnt replace it as a courtesy. I would not recommend this place to my worst enemy. More