Toyota Northwest Edmonton
Edmonton, AB
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Great service with people that listen! We recently bought a new 4Runner from Chris and Riley and were extremely pleased with our decision to purchase our vehicle from this dealership. Chri We recently bought a new 4Runner from Chris and Riley and were extremely pleased with our decision to purchase our vehicle from this dealership. Chris listened to us and found us exactly what we were looking for. Riley was extremely knowledgable, helpful and patient in making sure we got exactly what we wanted. We would recommend anyone looking for a new Toyota vehicle to go to this dealership and talk to Chris and Riley. More
Friendly,Fair,and Efficient After inquiring with Toyota Northwest Edmonton about a new vehicle via on line after hours, I was surprised to be contacted shortly afterward, despite After inquiring with Toyota Northwest Edmonton about a new vehicle via on line after hours, I was surprised to be contacted shortly afterward, despite the hour, by product advisor Shammi Hundal. Shammi provided answers to all my questions in a professional and friendly manner without undue "sales person" pressure. Despite my being non committal Shammi contacted me again a few days later as a courtesy follow up. I made an appointment at the dealership, ultimately having Shammi come in on his morning off to meet me and assist in finding a suitable vehicle. We did. As I was pressed for time Shammi made an extra effort, (even running!) to expedite preparation of the vehicle and administrative aspects of the sale.Throughout, I felt he was genuinely interested in providing a personal service, not just making a sale. He surprised me again by a follow up days after I was home to offer thanks and service should any be required in future. Job well done! Makes the new Tundra I'm driving seem even better. More
wonderful, informative, pleasureable . great knowledge , very helpful, and work excellent with management to meet our needs. Very open friendly attitude, and allowed us space to make a d . great knowledge , very helpful, and work excellent with management to meet our needs. Very open friendly attitude, and allowed us space to make a decision. Thank you keep up the great work. More
Excellent Servrvice sales person gave the time to look for the vehicle I wanted to buy .Very knowledgeable . showed me all the features and was very friendly. sales person gave the time to look for the vehicle I wanted to buy .Very knowledgeable . showed me all the features and was very friendly. More
Felt cheated. Complain about the sales. Bought new Corolla little over two years ago from this delearship before it moved to 137 Ave location. The sales person then told me that the car did Bought new Corolla little over two years ago from this delearship before it moved to 137 Ave location. The sales person then told me that the car did not have heated seats and the remote opening of back trunk but they will do it for me. They did the heated seats very quick but not the remote opening of trunk. I took the car for service may be 5 times already and every time I mentioned it to them. Nothing happend, Today I was there for service so, inquired again, service lady asked me to talk to sales, now they say they cannot do it and I have to find the sales person who sold me the car because it was agreed verbally. The point is don’t believe them keep everything they tell at the time of selling in writing and signed. I thank the sales guy who told me I won’t be having what I was promised long ago, he was bold to tell me that so, I won’t bother about it anymore. Also be very careful that you may end up paying more for service than you would think. They will ask you to do many things, I agreed to modest $280 for service I said ok because it was annual service after winter, I was also told that tire alignment may be needed that would be another $149 I said ok but only if really needed and to let me know. I was called to pick up my car handed a bill of $494. There was $51 for item called SS, I wanted to talk to manager but was not there. I don’t feel I was rightly informed about the total price. The lady at the servive desk was polite and friendly so she said she will communicate it to her manager on Monday. Already seeing what happebd to the remote opening of trunk I have no hope. But wait to hear on Monday. More
Mauricio and his staff made our family a real nice deal. Thank you for the great deal and pricingbon the new Sienna. My family and I are very happy and will send you more customers in the future. Marty very Thank you for the great deal and pricingbon the new Sienna. My family and I are very happy and will send you more customers in the future. Marty very good as well, very knowledgable and polite. Thanks to my little lamb Mauricio as well... Sebastian More
Highly recommend Mr. Ali Sahly was extremely professional while assisting me at the dealership. His product knowledge was exceptional, as he was able to answer all of Mr. Ali Sahly was extremely professional while assisting me at the dealership. His product knowledge was exceptional, as he was able to answer all of my questions without hesitation. This particular individual went above and beyond to ensure I had everything I needed and more before pulling off the lot. I would highly recommend this dealership. All of the staff were fantastic; however, Mr. Sahly truly made my time at Toyota worthwhile. My family will certainly be back! More
#10/10 Very excellent customer service was very helpful and attentive to my concerns. Kept me up to date on my ride and when it was being worked on. Very excellent customer service was very helpful and attentive to my concerns. Kept me up to date on my ride and when it was being worked on. More
Ez Pz Came into Toyota Northwest cause I was thinking of trading up for a new Tacoma for a while. I dealt with Rob Furlong in sales and Salim Mitha in finan Came into Toyota Northwest cause I was thinking of trading up for a new Tacoma for a while. I dealt with Rob Furlong in sales and Salim Mitha in finance. They were both unreal guys to work with and made everything super easy and stress free. I highly recommend these two. More
Be ware of this dealership! Just bought a Sienna this month and found two added on services which was $600 they sneaked into my bill and we also spend $2600 for 3M and other plu Just bought a Sienna this month and found two added on services which was $600 they sneaked into my bill and we also spend $2600 for 3M and other plus services. First, all these paid for service which they told us would be life time warranty were found declined in our files, that meant we would not have access to any warranty at all in the future. Second, when we came back from our service, we even double checked with the tech if the 3M film was put on or not. They told us everything had been done and the 3M film had been put on. My friends found out that there were no 3M film on the car at all. Not sure if the rest of the service were put on or not. Have to come back to get it done next week. They did refund the money for 3M film and the two sneaked in services, but what an experience. I thought they are reputable 4S dealership, but obviously they are not. If my friend did notcheck my car and I would never double check my bill and would never found out what they have done to their customers. More