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Toyota Northwest Edmonton
Edmonton, AB
1,595 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 27, 2019
Darryl Bourgeois is the man to go see Darryl Bourgeois is more then a finance manager. he takes the time to go through everything in depth with you. i bought my first car thu Darryl and Darryl Bourgeois is more then a finance manager. he takes the time to go through everything in depth with you. i bought my first car thu Darryl and my over all experience was a 10 out of 10 hes not pushy. he takes the time to make sure your confident in what you are buying More
by duboski
Employees Worked With
Darryl Bourgeois
May 24, 2019
Your Needs on Priority Hats of to Mr Dominic Regard able & Friendly Attribute, perfect follow up and communication BUT not Pressure able Sale, he put his beat Sales Person S Hats of to Mr Dominic Regard able & Friendly Attribute, perfect follow up and communication BUT not Pressure able Sale, he put his beat Sales Person Simon Serna for Deal and with his Smartness he achieve our Business. We didn't face any Problem and not even asked for Unnecessary Documents the Finance was dealt to our requirement and satisfaction with Transparency. More
by Nitan
Employees Worked With
Simon Serna, Maher Ajaj, Dominic Ammar, Lukasz Kopec
May 21, 2019
Wrong parts provided, terrible service/calls not returned I picked up a hub assy for a 2011 Rav4. Once the mechanic tried to install, realized wrong part was provided. Later learned, was one digit off in the I picked up a hub assy for a 2011 Rav4. Once the mechanic tried to install, realized wrong part was provided. Later learned, was one digit off in the part number. Reception answered the phone on Saturday to tell me that parts dept was closed until Tuesday. People on site, answering phones etc, no one willing or able to fix their error. Asked to speak to a manager, he still has not returned my phone calls. I understand that accidents happen, the parts dept made a minor error. My biggest complaint is the terrible customer service, the refusal to accommodate a customer who paid several hundred dollars for the wrong item, and the refusal to return phone calls. Sherwood Park Toyota service was fantastic, however. Correct part, courteous customer service. More
by Wanda
Employees Worked With
Unknown
May 21, 2019
Exceptional Customer Service!! As always, Hanan delivers exceptional customer service that is unmatched. Her personal involvement to ensure customer satisfaction from start to finis As always, Hanan delivers exceptional customer service that is unmatched. Her personal involvement to ensure customer satisfaction from start to finish is a gift. I come out of my way to your location simply because she has been such a remarkable representative to deal with. Thank you Toyota! More
by Grateful customer
Employees Worked With
Hanan Borhot
May 15, 2019
Bait and Switch This is a bait and switch dealer! Booked an appoint to look at a used vehicle the next morning at 11am. Drove from out of town only to have them tell This is a bait and switch dealer! Booked an appoint to look at a used vehicle the next morning at 11am. Drove from out of town only to have them tell me it was sold when I got there but I could take it for a test drive because it was not finalized. The truck had a front end shake which they seem not to care about. After that they tried to sell me another vehicle. Do not waste your time with Chris Catapangan or anyone at this dealership! More
by bottomline
Employees Worked With
Christopher Catapangan, Angela Wu-Xu, Mark La Torre
May 09, 2019
Our journey to buy an SUV After Joan and myself met Damion Stodola our salesman we knew we had found the person and then company that would help in the process. He was friendly After Joan and myself met Damion Stodola our salesman we knew we had found the person and then company that would help in the process. He was friendly professional and very knowledgeable he helped us navigate the buying of a used Toyota. At no time did we feel pressure to buy and I would recommend him to any of my family or friends. More
by Maroan65
Employees Worked With
Damion Stodola Great salesman!, Christopher Catapangan, Darryl Bourgeois
April 11, 2019
Not recommended for 160 pt inspection I was so sad I wasted my money & time @ northwest Toyota for 160pt inspection. I wish I could get my money back. Actually what happened, is that I boo I was so sad I wasted my money & time @ northwest Toyota for 160pt inspection. I wish I could get my money back. Actually what happened, is that I booked appointment for 160 pt inspection for my 2006 toyota sienna on 30 march 2019 at 9:30 & for some solenoid assembly recall. I booked appointment on phone saying please book only if you can complete both. otherwise book for other day as my schedule is very busy. she said it will be done, don't worry. I dropped my van @9 am. I was asked they will call me when its it done. but no body phoned me till 3:30. knowing it is Saturday, I phoned them. I was asked to pick van on Monday !! but later on after convincing them( I asked her I booked because I was asked it will be done & I came in at 9 am (before time), why no body touched my van yet ??) they agree to complete it by 6 pm. I was asked it will take at least 2hr for solenoid assembly change and person will do it Monday. Then service manager asked me to come and wait till 6. I reached there at 4:05 after 20 min she said it is complete I could not believe !! initially she said It will take at least 2 hr for job now it is complete in 20-30 min. I don't know if they have done it or not. They completed the paper work & said done. Now comes the inspection that's the worst part. Guy must have completed in 2 min. They say lots of thing in their list that we check this & that in 160 pt (check their list there are lots of repetition). but they did nothing..I know some the things that they should point if they do inspection actually (like power steering oil which is below low mark).To cross verify I went to local service guy on 6th apr 2019 (Spend more money) for inspection. He showed me there was nut/bolt which is broken underneath (see pic) for rod which connect frame , no filter was check (see pics, cabin air filter was worst they need to be changed, I know that before but toyota guy did not pointed). Power steering oil was not topped up (Northwest guy did when I showed to service manger, she was also making some excuses), No coolant topup (only wind shield washer fluid topped up, thats too when you enter), power doors were not checked as they were not working (I asked northwest guy when he came out to add power steering oil, he said I did not check !!), No lubrication to any lock, latch etc, Tires were not rotated (as I was asked if needed, they were required, I have list in my email), There was some leakage of oil (I dont have pic to attach) underneath, I came to know from second inspection that was from seal leakage, may be that's why power steering oil was below low mark. No info about engine oil (that need to be changed I know), breaks (funny part is that service manger said breaks need to be changed when I dropped van at 9am without looking at my van!! I said lets check in inspection first, No info after inspection either she was laying before or after inspection), etc.I was asked to change axle for front passenger side which was quite visible to me as well, any body can tell by looking at wheel as some oil was splashed. Over all no star. They just gave me their list marked everything right. If Guy have done inspection seriously how could they miss broken bolt (pic) that is safety hazard (that why we all went for inspection !!), filter, etc.these are just basics. They claim they check number of lines during inspection !!Don't recommend northwest for 160 pt inspection. My van was not ready at 3:40 suddenly when I reached there at 4:05 its ready in 15-20 min. I can't believe!! I posed this review late as I want to make sure they did nothing as I went to cross check with local guy to do another inspection. I hope some higher manager can read my review and look after this problem as customer were felling like harassed here. thank you. 22May2019: Later on I was contacted by dealership. They did the investigation and returned money and assured this will not happen again. More
by jaspal
Employees Worked With
Hanan Borhot
April 08, 2019
Excellent service and dealership From the time I pulled in to the time I left, I felt welcomed and relaxed. The personnel I dealt with were very friendly, knowledgeable, and relaxed. From the time I pulled in to the time I left, I felt welcomed and relaxed. The personnel I dealt with were very friendly, knowledgeable, and relaxed. Hanna is a gem. She knows her stuff, but more importantly, she is extremely friendly. As an older person, I appreciate the fact that she does not push or rush you. She smiles a lot and makes you feel special. I was thinking of intentionally wrecking something cheap on my car so that I would have an excuse to come and visit. More
by Ron
Employees Worked With
Hanan Borhot
April 05, 2019
Vehicle maintenance service As always, received same great service and advice from Hanan on the Camry. Thank you for the breakfast voucher except Toyota no longer offer Aeroplan As always, received same great service and advice from Hanan on the Camry. Thank you for the breakfast voucher except Toyota no longer offer Aeroplan miles! More
by Cam R
Employees Worked With
Hanan Borhot, Brandon Chua
April 03, 2019
Sold vehicle on me Put a deposit on a Tacoma Mande a deal they ended up doing extra work to the truck by mistake after we made the deal and wanted more money. I express Put a deposit on a Tacoma Mande a deal they ended up doing extra work to the truck by mistake after we made the deal and wanted more money. I expressed my frustration they said I’ll call you back, never called back sold the truck on me and refunded my deposit. Guess they don’t understand what a deposit means. Current filing a amvic complaint. Manger would not return calls very classless business tactics More
by Depositmeansholdnottobesold
Employees Worked With
Ali El Kurdi, Ali Sahly
