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Toyota Northwest Edmonton
Edmonton, AB
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A few words is not enough to tell you how dissapointed I am To whom this may concern, You don’t know me, but I am a woman who bought a Toyota Tacoma from “Northwest Edmonton Toyota” on Saturday, June 9, 2018. To whom this may concern, You don’t know me, but I am a woman who bought a Toyota Tacoma from “Northwest Edmonton Toyota” on Saturday, June 9, 2018. I started communication with Ali Sahly on May 14 via email. In no time, we established the truck I had wanted. This truck was an orange TRD sport upgrade Tacoma. It was ordered, I even put a 500$ deposit on it so it would be held for me when I was ready to pick it up. That date was established quickly as well. I arrived on June 9 to meet Ali and pick up my truck. Ali shook my hand and took me to see me truck before we did the paper work. It was the wrong truck. I was very bummed out. But not angry, because we are all human and mistakes happen. I don’t even know where the miscommunication happened, but it happened. Ali showed me different colors, but I wasn’t excited about them. I wanted the orange one. I eventually came across the same model except it was a manual transmission. Which, I was still ok with. I was excited. It had over 3,000km on it, but I was ok with that because I was made to believe they were DEMO kilometers. So, we did up the paper work and I was on my way. Ecstatic about my new truck. Not so much about my experience, but I was ok with that because I LOVE my truck. Monday morning I called my insurance agent to let him know that the insurance I had lined up for my truck on Saturday was now null and void because they had the wrong truck waiting for me. I sent him my bill of sale so we could get the ball rolling. NOW WE HAVE A PROBLEM!!!! My insurance will not cover me for the replacement value of a new truck because it is, in fact, used. I was told that we had to amend the bill of sale to say it was used because it was registered before (which I had assumed it was because it was a demo and needed registration to be on a road). So I allowed the amendment and I initialed it. Through communication after that realization, I learned that a customer had bought it, and brought it back because they couldn’t drive a manual transmission. SO, it is, in fact, USED!! So, if you look at the bill of sale, you can see that I paid basically the same a BRAND new truck. If this truck is written off in the first 3 years of owning it, I will only get the depreciated value for it. So, I was under the impression I bought a NEW truck, I definitely paid top price for it, and now I get to insure it as used. I know that doesn’t sound like a big deal to you, but I was mislead. I would NOT have bought it if I knew I wouldn’t get top notch insurance on it. I am a woman who has persevered for the last 7 years. I have literally been through xxxx and back. I don’t think you actually care about my last 7 years so I won’t elaborate on it. But trust me when I say, it’s been hard. I have an ex who would give anything for me to fail. But I didn’t fail. I seriously made it. This truck was my dream for so many years and I did it!!!! This truck buying experience was to be a huge excitement for me. An award for persevering and never giving up. So please don’t take this letter lightly as you have crushed me. I have been lied to and manipulated. Now I am left with a decision. Do I continue on with this truck, which I TRULY LOVE. Or do I return It to the dealership and demand the truck I wanted in the first place. I don’t know what can be done to rectify this, but believe me when I say, the only thing saving you is your product. The truck is amazing. April Hecht More
Excelente customer service Pablo took the time to listen and did not rush us when looking for the right truck for the right price. Very good customer service from this man. Pablo took the time to listen and did not rush us when looking for the right truck for the right price. Very good customer service from this man. More
Fantastic! Honesty, integrity, and fairness are key elements to Pablo’s success. Would highly recommend. Pablo has outstanding customer service (will 100% follow Honesty, integrity, and fairness are key elements to Pablo’s success. Would highly recommend. Pablo has outstanding customer service (will 100% follow up/check in with clients). Extremely personable and can relate to you on a different level than anyone else in the biz. Very friendly and knowledgeable! Always has a smile on his face and will put a smile on yours. If you’re going to purchase a new vehicle, Pablo’s your guy! More
Helpful ,Simple,, Fast ! Coreena was awesome , no presuure , found what we wanted and it was a Done Deal and also a big thanks to Chris Kambeitz for help keeping it simple ..” Coreena was awesome , no presuure , found what we wanted and it was a Done Deal and also a big thanks to Chris Kambeitz for help keeping it simple ..”One Number$” More
Excellent service! My 2010 Rav4 headlight bulb burn out, so I did a walk in and service advisor Haneen was able to fit my vehicle in for service. My 2010 Rav4 headlight bulb burn out, so I did a walk in and service advisor Haneen was able to fit my vehicle in for service. More
Great customer service Zahir provided funny and great customer service. Brandon Chua and Prashana Eswaran were amazing in ordering and delivering my new set of rims. I am Zahir provided funny and great customer service. Brandon Chua and Prashana Eswaran were amazing in ordering and delivering my new set of rims. I am glad I came here to Toyota. More
Comfort, Helpful, Enjoyment. Dan Cooper was a fantastic person to rely on when buying my first vehicle. Friendly and trust worthy throughout my entire experience with the Toyota Dan Cooper was a fantastic person to rely on when buying my first vehicle. Friendly and trust worthy throughout my entire experience with the Toyota crew. I recommend Dan Cooper to anyone looking for a new vehicle. More
GOOD. TIMELY SERVICE WITH GREAT ATMOSPHERE. HAD 2 INSPECTIONS & 1 OIL CHANGE. No free hot chocolate or coffee. Free popcorn but was usually out. I have use TIMELY SERVICE WITH GREAT ATMOSPHERE. HAD 2 INSPECTIONS & 1 OIL CHANGE. No free hot chocolate or coffee. Free popcorn but was usually out. I have used Sherwood Park,Mayfield,Gateway & you but your location serves me the best. My family currently drives 4 Toyotas. More
Excellent service, great people. I bought my Rav 4 when my friend and I walked in to take a look on vehicles, didn't even have a plan to buy one. Thanks to Finance Manager Marcelo T I bought my Rav 4 when my friend and I walked in to take a look on vehicles, didn't even have a plan to buy one. Thanks to Finance Manager Marcelo Troncoso, Product Advisor Roley Clarke-Sather and their skills, grasp, knowledge of selling product. Amazing people, wonderful environment. Strongly recommend both of them More
Great people, friendly, accommodated customer Bought two RAV 4 from Wayne. Wayne is the best product advisor. He was extremely helpful, pleased and accommodated according to our requests. Wayne al Bought two RAV 4 from Wayne. Wayne is the best product advisor. He was extremely helpful, pleased and accommodated according to our requests. Wayne also very patient and look after in making sure we got exactly what we wanted. I strongly would recommend my friends to Wayne. Wayne, you are the best. Thanks. Lisa and Maja, You both are awesome . Thanks for all the excellent great helps and clear explanation on the new cars protections. All the best. More