Toyota Northwest Edmonton

Had a very bad experience with this dealership and advise people not to deal with them as they are completely unethical. I was looking for a new Toyota 4 Runner old 2024 model new. The Sales Associate said s people not to deal with them as they are completely unethical. I was looking for a new Toyota 4 Runner old 2024 model new. The Sales Associate said she almost certainly had a vehicle available but to secure it she required a $500 deposit. I questioned paying this as she cold not 100 % guarantee that the vehicle was mine. This was last Friday afternoon. I checked my bank statement over the weekend and she had processed my deposit. On the Monday morning I phoned her and she said that the vehicle was sold to someone else. I asked her why she had processed a deposit on a vehicle which was not actually available to sell and she said that this was standard practise. I found the same vehicle at another dealership and it was $3,000 cheaper so I was also being ripped off on the price. Well this is at the very least un ethical if not fraud., absolutely shady practise, Have nothing to do with this dealership. More

If you prefer frustration instead of excitement in your new vehicle, then this dealership is the place to go. Their finance department has no transparency, so I had to reach out to Alberta Consumer Protec new vehicle, then this dealership is the place to go. Their finance department has no transparency, so I had to reach out to Alberta Consumer Protection & AMVIC for advice. I was on the verge of consulting a lawyer. Doing business with them felt like dealing with a tantrum-throwing toddler. Toyota has a great reputation for quality, but its dealership's finance department is dragging it down. I would not recommend this dealership to anyone after the terrible experience we had. More

Two separate customers, ( same name) Two Rav4 hybrid, different colours, same salesperson. Ordered six months previous, called in to check delivery date so we could sell our other Toyota, “ It’ll be in i different colours, same salesperson. Ordered six months previous, called in to check delivery date so we could sell our other Toyota, “ It’ll be in in 5 days , no problem”! Sold our car and went in to pick up the new one, We found out it wasn’t even ordered! Very upset to say the least, just when all seemed lost , Lukasz Kopec, General Manager entered the picture, apologized for the screw up, and within minutes he personally searched for the same vehicle. “ It will be delivered in four days” ! It was ! He even went further with a protection package at no cost! All is well that ends well. If your in the market for a new vehicle See Lukasz! He goes the extra mile! More

Shady vehicle inspections. Shady sales people. And the gm was no better. He openly lied to me. They sold a car with almost wore out brakes and called it certified. If anyone ha Shady sales people. And the gm was no better. He openly lied to me. They sold a car with almost wore out brakes and called it certified. If anyone has this happen call amvic before you even call them. Shady dealers like this need to be called out for trying to rip people off on used cars. I’d never return to this place after the whole team was dishonest with me. More

Alex Sharman was great to work with when I purchased my new RAV4 XLE vehicle. new RAV4 XLE vehicle. More

Friendly knowledgeable staff that made buying our car here an amazing experience. It was awesome. here an amazing experience. It was awesome. More

It is a pleasure working with Vivek. He very pleasant, personable and clearly knowledgeable. He has a great sense of humour and is making the car buying experience less stressful . We l He very pleasant, personable and clearly knowledgeable. He has a great sense of humour and is making the car buying experience less stressful . We look forward to working with him on our future purchase. More

What an amazing team! ! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return ! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return trip. Amazing!! Thanks so much!!! More

More high-pressure than I wanted and found the VERY male-oriented staff a bit more bro-squad than helpful. However, I did have a great interaction with Ray Yaggey and would highly recommend going to se male-oriented staff a bit more bro-squad than helpful. However, I did have a great interaction with Ray Yaggey and would highly recommend going to see him. More

I had a great experience with Alex Sharman at Toyota northwest Edmonton. he’s kind and sincere, easy to talk to. He tried to help out anything he could. I really appreciate his time and patience. northwest Edmonton. he’s kind and sincere, easy to talk to. He tried to help out anything he could. I really appreciate his time and patience. More