Toyota Northwest Edmonton

Knowledgeable service advisor Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part requi Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part required to get my Rav4 moving again. First time dealing with Ali was a pleasant experience. Vehicle was ready as estimated and after I made my payment, Angela walked me to the door to show where my car was parked. More

Prolific and Resourceful ! She is indeed what every dealership needs,she handle every situation with precise excellence. Hanan will make you understand, and realize why certa She is indeed what every dealership needs,she handle every situation with precise excellence. Hanan will make you understand, and realize why certain services has to be done to your vehicle. Especially when the person is not a vehicle know how kind of individual like my wife. She ( My Wife ) have complete trust in her ( Hanan ) , and trust me that doesn't come so easily from her. More

Worst Customer Service ! A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i ever had! My lease expired andI live in Red Deer & drove 2 hrs to see him for vehicle inspection, had little late due to road conditions. He seem to be get mad & not welcome me may be because he was having the lunch or i buy-off leasing vehicle only. Told me that he wanted to leave work, then asked me wait 40 min for nothing ??? His behavior was really bad, unprofessional, sitting, eating & talking to me while i still stood at his office's door. He was lazy even stand up to give me his business card. I don't know why he could be lease/loyalty manager by his terrible customer service. I wish there is 0 star of rating, Wasting my time to come this dealer twice for nothing. Never be back! More

A pleasant surprise. Not having purchased a vehicle in ten years, and subject to the cliches regards 'used car salesmen' (and women), I was pleasantly surprised with my ex Not having purchased a vehicle in ten years, and subject to the cliches regards 'used car salesmen' (and women), I was pleasantly surprised with my experience at Toyota Northwest Edmonton when buying a previously owned Toyota Corolla. The facility is impressive and so too was the personal attention I received, indeed one individual stood out with a personal gesture which was well beyond what might be expected. Jordy Lee deserves special kudos in that regard. I also dealt with Rick Hall, Chris Pang (a.k.a. Chris Catapangan), Ilya Sharlay in the finance department and Jeeva Mylsamy in the service department - all were outstanding. I have no hesitation in recommending that others consider Toyota Northwest Edmonton when looking for a new or previously owned vehicle. More

for going check my brake this is my second bad experience with toyota northwest edmonton. my toyota rav 4 only 3000 km. i went to vacation for one month back country i park my this is my second bad experience with toyota northwest edmonton. my toyota rav 4 only 3000 km. i went to vacation for one month back country i park my apartment then come back i drove my vehicle, that time when i brake its comes some noise . after two days i went there for check my vehicle. they check and told me doing full inspection i have to pay for that. i told them its under warrant why i have to pay . then i dont want to pay anymore i come back. he told me i cannot parking one month without driving. i dont know who is idiot manager. when we going vacation we cannot take vehicle with us. i never going to buy any vehicle this northwest toyota, More

Engine replacement On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace orig On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace original 2007 Camry 142,160 km engine.On July 24 returned the loaner vehicle and pick up the Camry.Thank you Hanan and the service team ,the Camry is back on the road! More

Great service Thank you to Ali Elkurdi for a great experience and providing us with genuine service and assistance. Definitely coming back for another one and serv Thank you to Ali Elkurdi for a great experience and providing us with genuine service and assistance. Definitely coming back for another one and service my new Tacoma More

Thanks Second time working with Ali thank you for all the help, looking for a vehicle come to Toyota Northwest Edmonton great staff and service. Thank you Second time working with Ali thank you for all the help, looking for a vehicle come to Toyota Northwest Edmonton great staff and service. Thank you More

“Relax” The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen. The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen. More

Amazing service Me and my wife were looking for new car , than we saw new MDX 2019 at Northwest Toyota online. We decided to go and look at it. We saw Mark outside th Me and my wife were looking for new car , than we saw new MDX 2019 at Northwest Toyota online. We decided to go and look at it. We saw Mark outside there who is very happy person than took to his cabin. We told him this is what we are looking. He did really good to explain everything to us . He has a lots of knowledge and than Chris helped him to cause we need to trade our old vehicle too. Both of them were very friendly and gave us good deal .Thank you Mark and Chris for everything. We will for sure recommend Toyota Northwest to all friends and family.. Inder khaira More