Toyota Northwest Edmonton

They are robbers! Thieves! They charged me for a service I did not authorize. STAY AWAY! VERY BAD CUSTOMER SERVICE! DO NOT GO THERE Thieves! They charged me for a service I did not authorize. STAY AWAY! VERY BAD CUSTOMER SERVICE! DO NOT GO THERE More

Great customer service! Brice helped us with our vehicle purchase and made everything go so smoothly. Answered all my questions and listened to what we wanted. I would defi Brice helped us with our vehicle purchase and made everything go so smoothly. Answered all my questions and listened to what we wanted. I would definitely recommend Brice if you think of purchasing a vehicle! More

STAY AWAY! !! My Truck was stolen and my insurance company recommended them for a cleaning /interior repairs. They have NO courtesy car so I had to rent a car. !! My Truck was stolen and my insurance company recommended them for a cleaning /interior repairs. They have NO courtesy car so I had to rent a car. I was told it was ready and returned the rental. When I arrived it was far from ready cleaned throughly for over 3000.00 then they placed dirty tools on the back seat. Completely disrespectful which I complained the burn mark on the roof looked. Almost worse than before . They scratched my rear bumper . The seatbelt was stuck and lights were on my dash after they had it. Again I took a rental and when called that it was complete again it was not ready with now dirty mats on the back seat. The glove box was replaced but they failed to match it to the door . When I came to pick it up once more they lost my keys and took over an hour to find it. Poor , poor communication between service and body shop. I cannot believe this is a dealership and not a scummy mechanic in a bad neighborhood back alley. Because I ran out of coverage they had to shuttle me to work and pick me up this occurred a couple times . And the last shuttle I took a gentlemen we picked up his cologne was sooooo strong I was sick for three days. I immediately refused further service . Hands down the worst scenario after my truck got stolen and only got worse with their poor care and negligence . STAY AWAY!!!! More

0 review if I could. EXPLODING SUNROOFS!!! Buyer beware- service department is absolutely atrocious. Managers here have zero respect towards customers. We had warranty EXPLODING SUNROOFS!!! Buyer beware- service department is absolutely atrocious. Managers here have zero respect towards customers. We had warranty work because our sunroof blew out less than 90 days of having it. None the less, blew out in our newborns face returning from hospital. If I could give these guys 0 for customer service I would. 1. Glass wasn’t even order for another approx. 2 weeks after our initial call. It’s backordered/custom order for this glass. No known date for arrival or for fixtures. ( over a month for this work- no big deal we’ll live) 3.We were never asked if we needed a loaner as we already thought we would be driving our own vehicle with a taped roof. We got a text saying our loaner was ready for pick up. 4. We live out of town so we asked if there was stipulations to this rental, ex, charges for KM or chips. We ended up getting a chip, which the rental company said we owe them $500 for a new windshield. The service department manager denied any verbal agreement made prior to taking the loaner. Gave us attitude for even asking such a question and to “just pay it” making further allegations of “ we never told you to take the loaner” Would have never taken the option of a loaner if our valid concerns of km or windshield chips was answered HONESTLY by staff. The attitude, lack of integrity & professionalism and unwillingness to even work with customers is something else.. by a manager to boot. Completely inappropriate. Will NEVER recommend this Toyota to family or friends!! More

we worked with Brice, outstanding man, knowledgeable and very informative. Great experience and would recommend this gentleman many times over. We purchased a great vehicle Rav 4 hybrid and look forward t very informative. Great experience and would recommend this gentleman many times over. We purchased a great vehicle Rav 4 hybrid and look forward to many miles in this vehicle. More

Very disappointing experience dealing with this dealership regarding a 2026 RAV4 Hybrid booking. At the time of placing my deposit in January 2026, I was informed that pricing had not yet been f dealership regarding a 2026 RAV4 Hybrid booking. At the time of placing my deposit in January 2026, I was informed that pricing had not yet been finalized and that booking early would help secure priority allocation. Based on that understanding, I proceeded in good faith and waited patiently for almost 4 months. After this long wait, I was finally presented with two completely different pricing structures: - Around $52,000 retail pricing with accessories, or - Around $47,000 MSRP pricing with no accessories, no priority, and no estimated timeline whatsoever. What was most frustrating was that the dealership never clearly explained this pricing approach at the time of booking. Had this been communicated transparently from the beginning, I could have made a more informed decision instead of waiting months. Despite the lengthy waiting period and my early commitment, there was absolutely no consideration, goodwill, priority allocation, or flexibility offered. Instead, I repeatedly felt pressured to simply cancel my order and take my deposit refund if I was not satisfied. I fully understand that the RAV4 Hybrid is a high-demand vehicle, but customer demand should not become an excuse for poor transparency or lack of customer care. Unfortunately, the overall impression I received was that because this vehicle sells easily, customer concerns and loyalty are not valued. Very disappointing experience overall, especially after investing several months waiting in good faith. More

I placed an order for a vehicle and agreed to trade in my car at a set price. After waiting about three months, my financial situation improved and I decided to pay cash instead of leasing. That’s when thing car at a set price. After waiting about three months, my financial situation improved and I decided to pay cash instead of leasing. That’s when things went downhill. The sales manager j insisted I pay an extra $4,000, claiming the change in payment method altered the deal essentially trying to add lease related costs to a cash purchase, while still benefiting from my trade-in. I was also pressured with a “take it or leave it” approach. This felt unreasonable and unfair. Customers should not be penalized for choosing a simpler payment option. Despite previously referring others to this dealership, the experience made it clear that profit was prioritized over customer relationships. My advice: review all terms carefully, don’t commit until you’re fully certain, and always ask for a copy of the agreement. In the end, I walked away, sold my car privately for more, and placed an order with another dealership that offered far more flexibility and transparency. More

I worked with AJ in sales explained what I wanted and he showed me the options aswell as the wife answered any questions we had and then some overall happy with our experience showed me the options aswell as the wife answered any questions we had and then some overall happy with our experience More

I purchased a 2017 Acura ILX from Toyota Northwest Edmonton and was shown a “pre-owned certification inspection” before finalizing the deal. That document turned out to be less than trustworthy. Th Edmonton and was shown a “pre-owned certification inspection” before finalizing the deal. That document turned out to be less than trustworthy. The inspection claims the block heater and cord were present and in good condition. During a recent cold spell, I couldn’t find one, so I took the car to an Acura dealer who confirmed there is no block heater installed at all. At the same visit, the engine air filter was checked and found to be filthy, despite being marked as “pass” on the inspection. These are basic items that were marked as passed, which raises serious doubts about the accuracy of the entire inspection process at Toyota Northwest Edmonton. I contacted the dealership over a week ago and was told a sales manager would call. No call. I followed up by email, again, CRICKETS. I've posted images of my received inspection, the filter and the inspection from my Acura Dealer. After this I’d recommend shopping elsewhere. More

Phil is a great guy. This is my second purchase with him and I am sure i am still gonna stick to him in my next buy. No regret and everything was prompty concluded quicke This is my second purchase with him and I am sure i am still gonna stick to him in my next buy. No regret and everything was prompty concluded quicker than my expectations. More