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Toyota Northwest Edmonton

Edmonton, AB

4.1
1,584 Reviews

14240 137 Ave NW

Edmonton, AB

T5L 5H7

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Showing 1,584 reviews

March 09, 2021

My experience with the service department was excellent. Megan helped make everything go smoothly. Thanks for keeping us in the loop. We couldn’t be happier. More

by BFerguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haneen Halabi
Mar 15, 2021 -

Toyota Northwest Edmonton responded

Hi, BFerguson, thanks for taking the time to leave a review! We prioritize customer service and we're glad your experience with Megan and the team at Toyota Northwest Edmonton Service exceeded your expectations. We hope to see you back soon! - The Toyota Northwest Edmonton Team

March 05, 2021

Normally buying a new vehicle is a pain however Kelly made this a more pleasant task she was friendly and catered to all our needs, at one point I was unsure if I would go through with the deal but she More

by Al
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Zizek, Elizabeth Despins
Mar 08, 2021 -

Toyota Northwest Edmonton responded

Thanks, Al, for the review! It's wonderful to hear that you had such a pleasant vehicle buying experience. We are disappointed in the our stock of new vehicles as well, with how the world is right now a lot of manufacturing has slowed, resulting in fewer cars in the pipeline! Congratulations on finding the perfect ride for your lifestyle anyways - enjoy it! -The Toyota Northwest Edmonton Team

March 04, 2021

March 4, 2021Absolutely amazing! We purchased a Toyota March 4, 2021 Absolutely amazing! We purchased a Toyota Venza from Kelly Zizek. Kelly was very professional and her presentation was superior. G More

by april20@shaw.ca
Recommend Dealer
Yes
Employees Worked With
Kelly Zezik
Mar 05, 2021 -

Toyota Northwest Edmonton responded

Hi, April20@shaw.ca! Thanks for sharing your kind words with us. We're glad your vehicle buying experience put a smile on your face, your review definitely put a smile on ours! We hope to see you back soon - The Toyota Northwest Edmonton Team

February 01, 2021

I'm really happy and extremely satisfied with my experience in Toyota Northwest. Thanks to Houssen. He really did an amazing job on accommodating us. I've been a customer of Toyota for 5 years but I More

by reynandmariano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houssen Hijazi
Mar 08, 2021 -

Toyota Northwest Edmonton responded

Hi, Reynandmariano! Thanks for sharing your kind words with us. We're glad your vehicle buying experience put a smile on your face, your review definitely put a smile on ours! We hope to see you back soon - The Toyota Northwest Edmonton Team

January 19, 2021

I looked up a vehicle sparingly as I was in the market for a car. Left a message and Ketan responded within a day. The service throughout the purchase journey was first class. Ketan is polite and patient. More

by yemi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ketan, Jatoila
Jan 20, 2021 -

Toyota Northwest Edmonton responded

Thanks for the glowing review, Yemi! We always strive to provide a top-notch vehicle purchasing experience and we're glad we had the opportunity to share that with you. We look forward to answering questions you may have - The Toyota Northwest Edmonton Team

January 12, 2021

Recently I bought a vehicle from Northwest Toyota in Edmonton and had a great experience. I live in Calgary, but they offered such a great deal that it was worth the drive. They made the whole experie More

by V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Wozniak, Lukasz Kopec, Elizabeth Despins
Jan 13, 2021 -

Toyota Northwest Edmonton responded

Thanks for the review, V! Congratulations on the new vehicle purchase, we're glad you had a great experience with Lukasz. We're confident Lukasz and our team gave you all the tools you need to take on the road, but if anything should come up, please feel free to contact us! - The Toyota Northwest Edmonton Team

January 10, 2021

Recently purchased a new vehicle here and the service was top notch and staff was very friendly and knowledgeable making my first new car purchase very easy and stress free. Thanks again to Brian MacInnes an More

by Evan huff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian macInnes, Rick Hall, Elizabeth Despins, Ian McInnes
Jan 11, 2021 -

Toyota Northwest Edmonton responded

Thanks for the review, Evan! Congratulations on the new vehicle purchase, we're glad you had a great experience with Brian and Rick. We're confident our team gave you all the tools you need to take on the road, but if anything should come up, please feel free to contact us! - The Toyota Northwest Edmonton Team

January 08, 2021

Yvon was very helpful, kind, charismatic, and friendly and went out of her way to help us. Hannah was very helpful as well. Thank you. More

by vishi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah Wish (financial service manager) and Yvon (sales assisstant)
Jan 11, 2021 -

Toyota Northwest Edmonton responded

Thanks for the review, Vishi! Congratulations on the new vehicle purchase, we're glad you had a great experience with Yvon. We're confident Yvon and our team gave you all the tools you need to take on the road, but if anything should come up, please feel free to contact us! - The Toyota Northwest Edmonton Team

January 07, 2021

Received awesome service from Brendan Wozniak! He has been truthful in whatever he said and very empathetic. He took a photo of us togather with the new car and sent via email. More

by shirin0705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Wozniak
Jan 08, 2021 -

Toyota Northwest Edmonton responded

Thanks for the review, Shirin0705! Congratulations on the new vehicle purchase, we're glad you had a great experience with Brendan. We're confident Brendan and our team gave you all the tools you need to take on the road, but if anything should come up, please feel free to contact us! - The Toyota Northwest Edmonton Team

January 06, 2021

Worst service department ever will never purchase nor visit this Toyota northwest location again worst staff ever, for a simple battery test under warranty they decide to push to end of day as I’ve seen More

by Danisabutthead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hanan Borhot, Rhonda McEachern
Jan 07, 2021 -

Toyota Northwest Edmonton responded

Hi Danisabutthead. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience and would appreciate the opportunity to rectify the issue. Unfortunately, we were unable to find your contact information in our system based on your DealerRater profile name. As such, if you could reach out to us at (780) 900-5489 at your convenience, we would be grateful. Again, we apologize for the situation and look forward to hearing from you soon. -The Toyota Northwest Edmonton Management Team

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