Toyota Northwest Edmonton

This was my first time buying a new car, Ketan was very helpful and gave me both the information and time I needed to make a proper decision. I felt cared for without feeling rushed or pressured. helpful and gave me both the information and time I needed to make a proper decision. I felt cared for without feeling rushed or pressured. More

Received my brand new 2021 Toyota Sienna today from Northwest Toyota. Like every new vehicle these days that you order, it took awhile but it was worth the wait. David Liska bent over backwards to ma Northwest Toyota. Like every new vehicle these days that you order, it took awhile but it was worth the wait. David Liska bent over backwards to make this deal happen and the van looks amazing. Thank you David for all your hard work. Your dealership is very well run and Coreena Wong your finance Manager sure knows her stuff. Looking forward to getting our new baby looked after by your dealership over the coming years. More

I dealt with David. I really had a good experience. He was very patient and gave so much the time to get right car for me. Even after my purchase he was there to answer any questions and help with arrange was very patient and gave so much the time to get right car for me. Even after my purchase he was there to answer any questions and help with arrangements I needed to make. Thank you David. More

Bought a car for our daughter. We dealt with Brian Macinnes for the deal he was great! We also dealt with Rick Hall. They were so great in getting the car delivered to us. With the financing we dealt Macinnes for the deal he was great! We also dealt with Rick Hall. They were so great in getting the car delivered to us. With the financing we dealt with Adrianna Wooders. She was so efficient! We will definitely be going back! Thank you all for the great car. Our daughter loves it. More

Terrible dealer, terrible experience. Run and never look back. Long story short these guys are not worth even glancing their way. Find your Toyota at another wonderful dealership in Edmonton area. Tried back. Long story short these guys are not worth even glancing their way. Find your Toyota at another wonderful dealership in Edmonton area. Tried to pull a bait n switch on me due to an error on their end specing the vehicle requested for purchase. Salesman: Had 0 product knowledge, made mistakes constantly, didn't communicate via preferred methods or stick to scheduled times. Wasted my time while at the dealership by being unprepared. Continued to harass and contact me continually. Sale Manger: Refused to move on pricing on their error and expected the client to eat the cost General Manager: Called to complain about my experience. He listened but didn't offer any solutions, and clearly didn't discuss with his team as the sale guy continued to contact and harass me to do a deal. Leadership comes from the top down and clearly this dealer doesn't value any of the characteristics I look for when purchasing a vehicle. Found my Toyota at another dealer and had a wonderful experience and quick transaction . More

I would have to say my wife and myself were very happy with the level of service and friendly staff at this dealership. Ketan was great to deal with. The sales manager Dominica was awesome and Hanna in fi with the level of service and friendly staff at this dealership. Ketan was great to deal with. The sales manager Dominica was awesome and Hanna in finance was excellent to deal with as well. I won’t be shopping anywhere else from now on. Alan Mac Donald and Karen Lewis have found this dealership outstanding and the best experience we have ever had. More

You go to this dealership 30KM away from your house for factory recommended service even though you have 4-5 Toyota dealership near by. When it is supposed to take 1 Hr quick in and out and it takes a whol factory recommended service even though you have 4-5 Toyota dealership near by. When it is supposed to take 1 Hr quick in and out and it takes a whole day. Additionally it needed a quick test drive from a mechanic apart from routine check up to make sure steering wheel is functioning properly. Which is probably a common thing after all services to make sure vehicle is functioning optimally. There was no repair required anyhow but still it took 5.5 hours. If you don't have mechanic available then why do you book too many vehicles for service, why do you advertise about thousand service bays and what not. Other than that they have shuttle service for drop off and pick up which does not make sense (Operationally it is hard for business when you have to send driver to customers home 30Minx4 times= 2hrs Driver time+ Gas+ Vehicle) Why don't you just get the Uber to customers who live far which may be cheaper with a business account. I already had to wait for 40 Minutes which could have been turned in to indefinite time if i was not vigilant and did not check the mistake the shuttle driver made. The shuttle driver put his name and crossed off which showed that i am picked up so, other shuttle drivers started to take other customers who came later than me. Thank god i went and checked the sign in and sign out sheet otherwise i would be sitting there for 5 hours. The manager was then called on and he then fixed it. More

Had an enjoyable experience buying a vehicle from this location. Salesmen will want to make sales as quickly as possible but not these guys. They were calm in presenting the information I needed and we w location. Salesmen will want to make sales as quickly as possible but not these guys. They were calm in presenting the information I needed and we were able to come to a good price. I will love to deal with Ketan and Dom again if I want another vehicle, they were quite the human beings not your regular salesmen. I bought a 2015 Camry LE trim from them. More

I purchased a new Toyota Highlander and was extremely satisfied the great service George Pedro provided to make sure I got the vehicle I wanted. He has followed up with me to ensure all is well with the satisfied the great service George Pedro provided to make sure I got the vehicle I wanted. He has followed up with me to ensure all is well with the vehicle. More

I recently bought a Toyota Highlander XLE 2021. It was a bit difficult looking for a Toyota outlet wherein we can trust the dealer and be comfortable while making negotiations that is until I found a toyota bit difficult looking for a Toyota outlet wherein we can trust the dealer and be comfortable while making negotiations that is until I found a toyota facebook page. I contacted the creator of the page and to my surprise she is a fellow filipino which makes it even better since we can communicate very well in our language. Yvonne speaks clearly and she is easy to understand. She is also very accommodating to us and showed us all the car accessories and how to use it. Yvon is a very professional worker. Thumbs up to you Yvonne and thank you. More