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Toyota Northwest Edmonton
Edmonton, AB
1,582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,582 reviews
August 18, 2021
Very easy and pleasant experience at northwest Toyota in Edmonton. From the moment we walked in we felt relaxed and not pressured. We ended up buying a highlander with Keton as our sales rep. He was pleasan Edmonton. From the moment we walked in we felt relaxed and not pressured. We ended up buying a highlander with Keton as our sales rep. He was pleasant with us and after we bought the vehicle he followed up with us to insure everything was good with the vehicle . While we were signing papers after the deal was made the staff at northwest had McDonald's for kids waiting upstairs in lounge area. It's little things like this that will have us coming back when we need another vehicle in future or a trade in. Thanks for the great experience! More
by Mattbinda
Employees Worked With
Keton
August 14, 2021
Just had to rave about the Northwest Toyota team!Thank Just had to rave about the Northwest Toyota team! Thank you so much for taking care of my family and I for so many years. It’s greatly appreciated. Just had to rave about the Northwest Toyota team! Thank you so much for taking care of my family and I for so many years. It’s greatly appreciated. Lukasz, Roman, Arianna, and Chuck have always been the best to deal with. This team over delivers and under promises (which is so rare nowadays). They are the reason we will only buy Toyota. I would strongly recommend this fantastic dealership and service is absolutely amazing! More
by Lunartundratrdpro
Employees Worked With
Mark La Torre, Lukasz Kopec
July 29, 2021
The Staff at Toyota Northwest were all so great to deal with. David was absolutely stellar in helping me complete this long distance transaction as I am out of Province AND was at work for most of the comm with. David was absolutely stellar in helping me complete this long distance transaction as I am out of Province AND was at work for most of the communications, which were very sporadic on my end....then we had a family issue in the midst of it all. I really thought that I would miss out on this vehicle because before Toyota Northwest I really believed that dealerships were only concerned with sales and had no time or concern for people. David really changed my thinking on that. David was away from the office the following week but still answered all my questions and contacted his co-workers on my behalf to ensure that this vehicle not be sold as I’m sure it could have and would have been without his assistance. This deal took much longer then most and I am so grateful for the professionalism, patience and understanding shown by David, Ryan and Coreena as well as Edad, all were great.....David was exceptional.. More
by Brent
Employees Worked With
David Liska, Coreena Wong
July 22, 2021
There is no Negative Rating Low enough.You sold me a 2016 Nissan Juke that was 1. Advertised as having fog lights but had NONE. 2. Told there were 2 key fobs but there was only one. 3. Had duct tape disg Nissan Juke that was 1. Advertised as having fog lights but had NONE. 2. Told there were 2 key fobs but there was only one. 3. Had duct tape disguised over damage on side panel beside wheel that was not noticeable until the vehicle was taken to the carwash. I have pictures. 4.Three months after purchase, The Government of Alberta, Transportation Department, mails a letter to me, telling me that my vehicle is Ranked SALVAGED and if police pull me over, my vehicle will be seized and I will be fined. I had NO IDEA I was purchasing a SALVAGED VEHICLE!!!! DO you realize how that affects INSURANCE COSTS AND RESALE VALUE, never mind that it is deemed UNSAFE to DRIVE?? It is the DEALERSHIP'S responsibility to run the VIN number, check for information such as this, you even had the previous owner's Registration!!! You advertise you are AMVIC certified??????? Apparently that means very little. How can you, in good faith, sell and advertise a vehicle with a salvaged rating, to ANY Customer? I want my money back, I am also writing this as a review on your Toyota Edmonton Website. As well, I contacted the Better Business Bureau and AMVIC. No wonder Car Salespeople have dismal reputations! You do NOT do your DUE DILIGENCE!!! WHERE ON EARTH IS THE CUSTOMER SERVICE??? Our Story has been told to many, Good Luck EVER getting our business back - What An ENTIRE and UNBELIEVABLE SCAM of a Dealership and their Employees. If I had been injured while driving this "Salvaged" vehicle, I trust you would have been held 100% liable. TOTALLY, COMPLETELY AND FOREVER DISSATISFIED AND HORRIFIED!!!! More
by MC
Employees Worked With
Ian McInnes
July 20, 2021
Hanan borhot was so helpful and informative ! She helped me by recommending a service and I’m happy I agreed to it , she knew what the vehicle needed , Found a few major issues that would of been very dange me by recommending a service and I’m happy I agreed to it , she knew what the vehicle needed , Found a few major issues that would of been very dangerous to keep driving in that condition , much appreciated her time and care for my situation. More
by Fatehia
Employees Worked With
Hanan Borhot
July 16, 2021
Super pleased with the professional service my husband and I received from Sadie and Parker, the sales people. They were knowledgable and very informative. Upon leaving with our new vehicles, both Sadie a and I received from Sadie and Parker, the sales people. They were knowledgable and very informative. Upon leaving with our new vehicles, both Sadie and Parker encouraged us to come back if we have any questions. Thank you for the great service. More
by Karen.Dobko
Employees Worked With
Sadie Thompson , Dominic Ammar, Parker Aubin
July 08, 2021
David Liska deserves thousands of stars. He is super patient and nice. He kindly helped me to buy car, he provided very detailed of information about my car. I had a wonderful experience that time. Supe patient and nice. He kindly helped me to buy car, he provided very detailed of information about my car. I had a wonderful experience that time. Super friendly , kind, warm welcoming to the customers is the best feature of Toyotanorthwest as well as offering very reasonable prices for the cars. They are excellent by far. More
by maryam Beik
Employees Worked With
David Liska
June 25, 2021
My wife Claudette and I just picked up our new 2021 Toyota Venza Hybrid yesterday, both Jonathan Ip from Sales and Dario Luah from Finance were excellent to work with, took all the time we needed to ex Toyota Venza Hybrid yesterday, both Jonathan Ip from Sales and Dario Luah from Finance were excellent to work with, took all the time we needed to explain everything about the vehicle. Within my family, we have purchased five Toyota vehicles and this was our best experience by far! Thanks, Richard Krentz More
by Richard Krentz
Employees Worked With
Jonathan Ip, Dario Luah
June 23, 2021
This was my first time buying a new car, Ketan was very helpful and gave me both the information and time I needed to make a proper decision. I felt cared for without feeling rushed or pressured. helpful and gave me both the information and time I needed to make a proper decision. I felt cared for without feeling rushed or pressured. More
by Kwinks
Employees Worked With
Ketan, Elizabeth Despins
June 18, 2021
Received my brand new 2021 Toyota Sienna today from Northwest Toyota. Like every new vehicle these days that you order, it took awhile but it was worth the wait. David Liska bent over backwards to ma Northwest Toyota. Like every new vehicle these days that you order, it took awhile but it was worth the wait. David Liska bent over backwards to make this deal happen and the van looks amazing. Thank you David for all your hard work. Your dealership is very well run and Coreena Wong your finance Manager sure knows her stuff. Looking forward to getting our new baby looked after by your dealership over the coming years. More
by Kingcat
Employees Worked With
David Liska, Coreena Wong
