Toyota Northwest Edmonton

Words can not express properly through a very bad experience that having Warren help me meant a lot. From the moment I walked in he was helpful and didn't just want to put me into a new vehicle but f experience that having Warren help me meant a lot. From the moment I walked in he was helpful and didn't just want to put me into a new vehicle but find something I needed. Long story short due to a series of unfortunate events that I wasn't in control of my car was no long road worthy. Warren not only helped me find the car I needed but over about 6 weeks in getting a large enough down payment he was promoted and when I called from out of the province ready to proceed he made sure the logistics were in motion and ready for me when I got back to Edmonton as I only had 1.5 days in the city before I headed out to work. Even when it wasn't his job anymore he made sure I was taken care of and kept checking on my status. Honestly if it weren't for Warren I would have probably never become an owner of a brand new vehicle. People should really take pointers from Warren on his customer service, my first visit was not a good one but not due to anything anyone at Kingsway did, but Warren took the time to talk to me and give me hope and pointers on how to proceed so I could get a new vehicle about 6 weeks later. Anyone who doesn't like car dealers should go to Kingsway and talk to Warren he not only makes you feel like a human being but he takes the time to meet your needs, not just sell a vehicle. A happy customer is a customer. I don't give free lip service to anyone, but when I feel someone deserves it I believe they should receive it!!! Thank you so must Warren you and Jonathan turned this painful ordeal into a happy one.... More

Our experience with Kingsway Toyota was very unexpected. It started out rough with inexperienced sales people and though we made a deal for a price that we thought was fair, it took a long time to get there It started out rough with inexperienced sales people and though we made a deal for a price that we thought was fair, it took a long time to get there and my husband and I left incredibly frustrated with the whole process. The unexpected part comes in how Kingsway Toyota followed up. I wrote a review on this website outlining my frustrations and was contacted that same day by a Kingsway Toyota representative stating that they would look into my complaint. At this point I still wasn’t holding my breath, but Kingsway meant it. My husband went in today to pick up our new vehicle. He was met by a very apologetic manager (Jordan Clark) who set things right. He addressed all of our concerns and threw in a couple of bonuses as an apology. He had my husband so convinced that Kingsway felt bad about our experience that my husband asked me to remove my original review of the dealership. In my experience it is very rare that a business actually stands behind their claim of good customer service and even rarer that they go to such lengths to set things right if they don’t succeed the first time. As a result, I would recommend this dealership to people looking to buy new vehicles with the added advice to not feel like you have to leave frustrated. If you’re not happy with the way things are going, talk to Jordan. He is committed to standing behind Kingsway’s claims of wanting you to leave happy with the vehicle you wanted. I would also like to compliment Justin Raspier for treating us with respect and valuing our time from the begining. More

this dealership is the best in town,their customer service is very awesome!i've recommend all of my friends i know to this dealership in fact i've just referred already 3 guys to get car from them and service is very awesome!i've recommend all of my friends i know to this dealership in fact i've just referred already 3 guys to get car from them and i still have more guys to refer to this dealership,specially to prashaunth his the best and coolest dealer ever,when you talk about his customer service its way beyond,more than 100% customer satisfaction. More

He's the best product advisor he helps us and takes care of us.He so nice keep the word in mind,give the best service.He's truly amazing! care of us.He so nice keep the word in mind,give the best service.He's truly amazing! More

this dealership is awesome,the staff are very friendly and very warm.i've deal with prashanth we bought a new car from him.this guy is awesome and his very cool.his the most friendly dealer ive ever meet and very warm.i've deal with prashanth we bought a new car from him.this guy is awesome and his very cool.his the most friendly dealer ive ever meet and his customer service is way beyond.if you happen to look for a new or used car this place is perfect!!! More

I really proud you have such a committed sales staff. I I really proud you have such a committed sales staff. I know you can reach any goal that you work together to accomplish. I feel good knowing you ar I really proud you have such a committed sales staff. I know you can reach any goal that you work together to accomplish. I feel good knowing you are representing your company. I am pleased with your efforts and have every confidence in your continued success. I am really proud to have you those on your team. More

This is great place. Thanks to Pranshanth with his great services. I felt no pressure and he was so professional. And I got great deal on my 2013 Sienna services. I felt no pressure and he was so professional. And I got great deal on my 2013 Sienna More

friendly i meet dis guy in kingsway toyota very nice person and how to dial a customer service and hi help me anything in my order person and how to dial a customer service and hi help me anything in my order More

Prashanth Radhakrishnan, was very outstanding in his sale with me. He was a sales person, of excellence and considered his customer when making a sale. He has pride in making a sale and not only thinking of with me. He was a sales person, of excellence and considered his customer when making a sale. He has pride in making a sale and not only thinking of himself. He fought hard to make me feel worth while. I was a customer that was with Kingsways Toyota for 20 some years. I said, I never would return because felt after all those years I was not treated well towards the end. If Prashanth, did not call me and treat me with respect and care I would not have considered buying a car at Kingsway ever again. I would HIGHLY. RECCOMMEND him to other customers looking to buy a Toyota . Please recommend him highly in selling Toyotas to other people. He is a man that has techniques in selling Toyotas and making his customers feel like they are worth while. I praise him highly in the sales. Gail Bellerose More

In April of this year (2013) I was looking for a new vehicle and I decided on a 2013 Toyota Tacoma, I was having difficulties getting cooperation from the first Toyota dealership I went to and since I h vehicle and I decided on a 2013 Toyota Tacoma, I was having difficulties getting cooperation from the first Toyota dealership I went to and since I had purchased my last vehicle from Kingsway I called them for a second opinion. My call was directed to Prashanth and from the time I explained the problems I was having until this very day he has provided exceptional service, anytime I need anything I know I can call Prashanth and it will be taken care of. I was really mad about the experience I had at the other dealership and with great effort from the sales manager Thejus and Prashanth I left with the vehicle and accessories I wanted and I am very happy with my purchase and the wonderful level of service I received. -M. Thomas Edmonton, AB More