Toyota Northwest Edmonton

Exceptional Customer Service & Maintenance Service I write these few words of appreciation for service that I have received during my visit to the showroom on the 26/27/28/29th of April 2014. As is th I write these few words of appreciation for service that I have received during my visit to the showroom on the 26/27/28/29th of April 2014. As is the case with all transactions, services & deliverables of this nature, I would not hesitate to say that there were a few small slips here and there at the time of delivery, but these were amply and aptly made up very well by the sales team comprising of the wonderful Tim Pham, the energetic and convincing Alan Lim, and last but not the least the sales manager Jon Goretzki were all wonderful and very helpful without which this deal could not have been seen to fruition. I would be failing if I do not make mention of Tim Pham whose help was tremendous and he went out of the way to accommodate my requests for help in getting the necessary paper works and banking jobs. I wish him all the best in his career and with this kind of exemplary positive attitude that he has displayed, I am sure of his growth up the ladder for more higher hierarchical positions in the near future. I wish him all the best. I made the mention of Johnny Yu, simply he was my first point of contact when I brought my car for servicing and after the completion of the service, he sent me an immediate email assuring of his fullest cooperation and attention at all times if the need ever arose. I would say the General Manager Mr.Daniel Priestner, is quite a lucky man to have such a dedicated team under him and especially the likes of Tim Pham. My best wishes to Kingsway Toyota - mantha More

Outstanding services and extremely friendly I arrived on Thursday night to look for replacement vehicle. Scott asked me what are my needs for the vehicle and they showed me different options. I I arrived on Thursday night to look for replacement vehicle. Scott asked me what are my needs for the vehicle and they showed me different options. I test drove several vehicle and made the purchase the very next day (Friday). They were able to put in a rush request and get the vehicle delivered on the same day!! I was able to drive my new vehicle back to Fort McMurray. I just want to mention how the service were OUTSTANDING. This dealership will not disappoint you! More

Delighted to do business with Kingsway Toyota After experiencing unacceptable communication problems with other dealers someone recommended that I try Kingsway Toyota. The staff answered all of my After experiencing unacceptable communication problems with other dealers someone recommended that I try Kingsway Toyota. The staff answered all of my questions directly and went further to clarify points that they were worried I may not be clear on. This level of forward communication was what really sold me. I don't always know what questions to ask and at the end of the day I may feel taken advantage of if I end up spending more for features that I did not really want; or if I am missing features that I did want, that I would have been willing to spend more to have. That fact alone made doing business with Kingsway Toyota a delight and is why I gave them a straight 5 rating -- Thank you Kingsway Toyota! Purchase: Toyota Tacoma Limited, Sienna More

I will tell anyone looking for a car to stop here first From the moment I walked into the dealership, the atmosphere was friendly and welcoming. Maja came to help immediately and asked questions to get a fe From the moment I walked into the dealership, the atmosphere was friendly and welcoming. Maja came to help immediately and asked questions to get a feel for what I was looking for. I wasn't sure if I could get financing but Maja knew I needed a vehicle so she saw what she could do. She and Chris were able to get me the vehicle I wanted with reasonable financing. More

Awesome dealership I went to another Toyota dealer first and Kingsway second. Kingsway was far and away a much better place to purchase a vehicle from. I was helped righ I went to another Toyota dealer first and Kingsway second. Kingsway was far and away a much better place to purchase a vehicle from. I was helped right from the very beginning when I was looking at a used 4Runner. I ended up being approved for a new one and they went the extra mile to order one in and to make sure I experienced superior customer service. They worked hard to get me approved and to get me a great rate unlike the other dealer. The ENTIRE staff from the parts people to the salesman, finance manager, GM, receptionists, and everyone I came into contact with were very friendly and helpful. Instead of being treated badly, like you are at some dealers, I was treated with respect, like family and it was a very enjoyable experience. I can't say enough good things about this dealer and I would recommend them to anyone I know who is looking to purchase. I now own a brand new 2014 4Runner and I am extremely happy. The financing process was easy and they explained everything and were incredibly helpful. The whole dealership seems to operate with the principle of putting others first and treating them how you like to be treated. Highly recommend shopping there!!!! More

happy to purchase this 2014 rav4 limited at kingsway toyota special thanks to kiomi pike and wade for helping me to find a car that we really wanted, a 2014 Toyota Rav4. cuz this is my first time to buy an SUV special thanks to kiomi pike and wade for helping me to find a car that we really wanted, a 2014 Toyota Rav4. cuz this is my first time to buy an SUV and I thought they ignoring us like what other dealership did to us.but guess what when we arrive at the kingsway toyota i was amaze people who work they're awesome and greeted us.iv never experience like this before they want us to feel like home,stress free and comfortable environment.thank you kingsway toyota for the remote starter iv never worrying about winter season anymore.thank you for the 3M tape on my hood and fenders they are very useful when traveling on the gravel road and thank you for the door moulding this is helpful when parking at the parking lot..thank you so much....im very happy:-) :-) :-) More

Great experience Our dealership experience was great and stress less. Our salesperson Isabelle Mimeault, although only being with the dealership a short time, did her Our dealership experience was great and stress less. Our salesperson Isabelle Mimeault, although only being with the dealership a short time, did her best to help us. We think she learned a lot during this sale. Marshall put together a good package for us and we were pleased with the bottom line considering the extras we received. We are very happy with our new Camry. All the staff we dealt with before and after sale were great to deal with. A special thanks to Chris during delivery, it was an fun and enjoyable experience. More

Why go anywhere else!! Waited months to see the Highlander, went to 4 dealerships got best price at Sherwood Park but so glad we went to Kingsway. Getting the best price is Waited months to see the Highlander, went to 4 dealerships got best price at Sherwood Park but so glad we went to Kingsway. Getting the best price is always important but really after you pay and they get your money that is when a dealership shines. From the time you walk in the door you have great sales people, finance, and a great service department. This is what really matters. Ron has been by far the best salesman I have had contact with. Honest, friendly, accommodating, straight forward, returns calls quickly (even on off days) and not once did I feel pressured. He was the only salesperson out of all 4 dealerships that would return my call when we were ready to buy on their days off. We went in to sign and it was quick and he didn't try to upsell us on anything. Ron goes above and beyond to help. Finance was also wonderful. Chris had another customer in his office the day we were picking up the Highlander and as he was going past us he said can I help you I told him we were just waiting for him as we needed our paperwork to go and register the vehicle. He got the paperwork done right away so we could go and come back. When we came back everything was ready to go. Unfortunately had a problem with the tailgate, phoned and they fit me in that day. Service was so patient, took the time to listen even when it was crazy busy there. As I sat in the waiting area all the ladies and gentlemen at service counter were great with all customers. Again Ron came back and forth to check on me and to see what they found out. Once they had made some changes they explained everything and took me back to show me what they had done. It still isn't fixed but I know they are working really hard to find out what is wrong and even going to phone Toyota Canada to see what their options are. Hopefully it gets worked out. Everyone there is working together to give the customers the best service possible. They definitely are a team and I would recommend them to anyone. More

My experience with Maja. The first day I came to Toyota dealership 12820-97 ST. and the first person I met was Maja and she was very good to me by answering all y questions ab The first day I came to Toyota dealership 12820-97 ST. and the first person I met was Maja and she was very good to me by answering all y questions about Toyota. She was very nice to explained everything clearly and by her charming smiles made me to fell in-love with Toyota. Maja is such person you will like to deal with and from every indications, she knows her job. Her manner of approach to customers so far I have seen is amazing. With her attitude to me, I promised her to introduce other friends to your company. She is very simple and humble when answering questions. I don't I need more words to qualify her. So far, so good. More

good stuff experience was good. friendly and efficient staff. everything was explained thoroughly and staff tried to ensure we got a deal that was satisfactory.t experience was good. friendly and efficient staff. everything was explained thoroughly and staff tried to ensure we got a deal that was satisfactory.the environment was very clean More